SERVICE DESIGN @ LDF 2015

SERVICE DESIGN@ LONDON DESIGN FESTIVAL

The LONDON DESIGN FESTIVAL is a celebration of design. SERVICE DESIGN is an exciting new design discipline that helps create user-centred services using design thinking. Service designers are now taking part in this world renowned festival to show the game-changing work they are doing. Events will take place all over London in service design studios, as well in venues such as Makerversity in Somerset House and Designersblock in the Oxo Tower. JOIN US to find out what service design is, why it’s valuable, and how you can use tried and tested methods yourself.

FIND OUT MORE at servicedesignldf.wordpress.com!

TALKSLISTEN EXAMINE

CONSIDER DEBATEREVIEW EXPLAIN

WORKSHOPSHANDS-ON INTERACTEXERCISE ACTIVITY

DISCUSS COLLABORATE

SOCIALSCHAT MINGLE

SHINDIG MEETINTRODUCENETWORK

5 MAKERVERSITYSomerset House

Victoria EmbankmentWest Goods Entrance

WC2R 1LA

6 POLICY LABCabinet Office, 1 Horse

Guards Road, Westminster SW1A 2HQ

7 SDN NETWORK @ HEADHolden House, 57 Rathbone

Place, W1T 1JU

8 STBYUnicorn House, 1st Floor, 221-222 Shoreditch High

Street, E1 6PJ

9 THE THIRSTY BEAR62 Stamford Street

Blackfriars, SE1 9LX

PROGRAMME OF EVENTSFind out more details on events and reserve places at servicedesignldf.wordpress.com. Further talks TBC at Designersblock, 24 - 27 September.

PRE - LONDON DESIGN FESTIVALWEDNESDAY, 16 SEPTEMBER

18:30 - 21:00 FIGHT CLUB Service Design Network @ Head, Map: 7

Social

Come join like-minded service designers for SDN’s first live debate or as we call it, Fight Club. Two teams must battle it out but there can only be one winner. Which team has the most persuasive argument? Who’s up against the ropes at the end of each round? You Decide! Featuring Dr. Graham Hill and Hannah Kops vs. Dominic Campbell and Carrie Bishop.

@sdn_uk | uk.service-design-network.org

MONDAY, 21 SEPTEMBER

15:00 - 17:00 OPPORTUNITIES IN GOVERNMENTPolicy Lab, Map: 6

Workshop

Policy Lab is a creative space supporting Government departments to use innovative approaches including service design to improve policies and public services. We will hold two sessions on 21 and 25 Sept at the Cabinet Office, in the heart of Government. We’ll talk about our work at Policy Lab and discuss opportuni-ties and challenges for service design in government. You’ll have a chance to experience some of our tools and techniques, opening up some of our current policy challenges to your insight and ideas.

@PolicyLabUK | bit.ly/1Oij7zb

TUESDAY, 22 SEPTEMBER

10:00 - 12:30 CIRCULAR ECONOMYMakerversity, Map: 5

Workshop

The circular economy moves from repair to recycling in a closed loop, but the solution is not all about making ‘better things.’ Our experiences at We All Design have taught us that in order to make ‘materi-als flow’, we need information to flow, customers to have better experiences and business models to embed the full lifecycle of involved materials. We’ll explore in this workshop how service design tools can be used to develop the circular economy. How can we redesign service design tools so they can be applied in this particular context?

@WeAllDesign | wealldesign.co.uk

14:00 - 17:00SERVICE DESIGN TALKS Makerversity, Map: 5

Talk

An informal afternoon of talks and discussions about service design, including special guests who work at the Makerversity studios. Hear about how to bridge the gap between design and development, learn about ethics in service design, and discuss the value of open data. Speakers include shift.ms, ODI Devon and Sonia Barbey.

#servicedesignldf | makerversity.org

18:00 THE INTERCHANGE LAUNCHThe Interchange, Map: 4

Talk & Social

The Interchange, a collaborative innovation studio at the heart of the community, would like to say hello! A networking evening with organisations interested in using design methods for equality and social justice. Companies include Snook, The Point People, Settle and Spark and Mettle. Find out about the Interchange’s approach, chat with experienced service designers and hear short talks on current projects.

#interchangestudio | theinterchangestudio.com

THURSDAY, 24 SEPTEMBER

16:00 - 18:00 PASSENGER DRIVEN SERVICEINNOVATION IN PUBLIC TRANSPORTSTBY, Map: 8

Workshop

STBY is hosting a hands-on workshop on service design in public transport. Hear about their work and then dive into collaborative exercises and activities using various service deisgn methods. Share your experiences on public transport and look at how to capture these and translate them into meaningful insights and inspiration for service innovation. Come join to explore the future of public transportation! Max 20 participants, email sam@stby.eu to RSVP.

@STBY | stby.eu

18:30THE ULTIMATE CHALLENGE: SERVICE DESIGN IN THE PUBLIC SECTORFutureGov & Service Design London@ FutureGov, Map: 2

Workshop & Social

FutureGov, a digital and design company for public services, and Service Design London are hosting a hands-on session on service design in the public sector. They’ll share insights on how they’ve worked with public sector organisations to bring lasting, radical change, focusing on tactics and how they stay sane in infinite complexity. Flex your creative muscles and try tools and methods on a real-life brief, rethink-ing how children with special educational needs get to school. The session will end with pizza and beer!

@FutureGov | wearefuturegov.com@rupert_tebb | meetup.com/London-Service-Design

FRIDAY, 25 SEPTEMBER

15:00 - 17:00OPPORTUNITIES IN GOVERNMENTPolicy Lab, Map: 6

Workshop

See entry on Monday, 21 Sept for session details.

17:00 - 18:00SIMPLIFYING VOTING FOR EXPATSZiv Lazar, UX DesignerDesignersblock, Map: 1

Talk

Overseas voting is a complicated process that needs to be explained in a simple way in order to improve voting rates. Ziv will explain how this was done on the registertovote.gov.uk website.

@zivlazar

18:00-19:00SERVICE DESIGN IN GOVERNMENT: THE UPS AND DOWNSMark Strong and Magda Rok, Civil Servant and Service DesignerDesignersblock, Map: 1

Talk

Mark and Magda will share with us their experiences with service design in government. They’ll focus on a project of theirs that looks at the education of school-aged children on international trade - using design methodology.

@mstrongUK | @MagdaRok

19:00SERVICE DESIGN DRINKSThe Thirsty Bear, Map: 9

Social

A free gathering for those who are practicing, study-ing, or simply interested in service design to share thoughts, experiences, and ideas. Have a nice chat over a beer in a pub with those sharing the same passion as you.

@SD_london | servicedesigning.org/cities/london

SATURDAY, 26 SEPTEMBER

14:30-16:30COMMUNITY ENGAGEMENTDesignersblock, Map: 1

Talk

Hear about three different kinds of community engagement related to service design. Discuss similarities and differences between the approaches, and explore the close relationship between community engagement and service design. Tearlach Byford-Flokchart will speak on cultural capital in The Social Mining Union, Jon Foster will share how he is working with a housing association community to ensure they are at the centre of their services, and Phil Nutley will explain how he engages civic communities and political leaders.

#servicedesignldf | servicedesignldf.wordpress.com

POST - LONDON DESIGN FESTIVALWEDNESDAY, 7 OCTOBER

9:00 - 11:00 INSIDE DESIGNUscreatesImpact Hub Westminster, Map: 3

Workshop

Uscreates, a service and communication design consultancy, focuses on health and well-being. They're holding a workshop giving you the opportunity to experience the value design can bring to you and your organisation. They wholeheartedly believe in the value of design as an approach to problem-solving, having the power to address some of the world's biggest challenges, including health and well-being, and to unlock huge value for businesses. Uscreates has been using a design approach for over a decade to help clients cost effectively deliver great experiences and social impact.

@uscreates | uscreates.com

ON THE MAP1 DESIGNERSBLOCKOXO Tower Wharf,

Bargehouse StSouth Bank,

SE1 9PH

2 FUTUREGOVThe Wenlock

Unit 201 & 20250-52 Wharf Road

N1 7EU

3 IMPACT HUB WESTMINSTERNew Zealand House

Floor 1, 80 HaymarketSW1Y 4TE

4 THE INTERCHANGEFather Thomas Room,

St. Mary’s FlatsDoric Way NW1 1LB

Curated by Lior Smith | liorsmith@me.comDesign by Sam Miller | hi@samanthalynnmiller.com

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SEPTEMBER 19 - 27 2015@SD_LDF