SharePoint Help Desk

Business Processes and Forms Help Desk Demonstration

Microsoft Corporation

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Help Desk Application

Created in less than a week with no code

No special server permissions requiredNo client apps required for users to either submit or manage requests

2 authoring environmentsInfoPath 2007 and SharePoint Designer 2007

Key runtime componentsMicrosoft Office SharePoint Server 2007InfoPath Forms Services 2007Microsoft Office Outlook 2007

Overview

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EMPLOYEE FILLS OUT NEW HELPDESK REQUEST

Demo Walkthrough

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HELPDESK TECHNICIAN LOOKS AT HIS QUEUE

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EMPLOYEE GETS E-MAIL TELLING HIM HIS REQUEST HAS BEEN RESOLVED

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HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS

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INFOPATH FORM DESIGNERHow it’s Built

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Highlighted Features

WYSIWYG Form Layout4 Types of Form Logic

Data Validation Conditional FormattingRulesDefault Values using Formulas

External Data ConnectionsMultiple Form ViewsProperty Promotion

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SHAREPOINT DESIGNERHow it’s Built

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Highlighted Features

WorkflowRouting requests to the appropriate personSending e-mail confirmationPausing for a fixed amount of time

Page DesignData Form Web PartsConditional FormattingCustom Navigation and Master Pages

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Thank you!

http://www.microsoft.com/sharepoint/capabilities/bpf