SRE @ Dropbox - LCA2016 - Tammy Butow

SITE RELIABILITY ENGINEERING AT DROPBOX@tammybutow, SRE MANAGER

TODAY

LET’S INVENT A BETTER FUTURE.

400M

SITE RELIABILITY ENGINEERS

SWEAT THE DETAILS

AUTOMATION

PYGERDUTY REDUCE PAGES BY 10x

MONITORING & ALERTINGIT’S OK TO SNOOZE

SCRIPTING & AUTO-REMEDIATIONSELF-HEALING SYSTEMS

TOOLS

HERMESQUESTS & LABORS

DBMANAGERAUTOMATING DATABASE OPERATIONS

SLACKBOTSWE MAKE CHAT BOTS IN GO & PYTHON

AIM HIGHER

ROADMAPDECIDE ON WHERE TO GO, BUT STAY FLEXIBLE

DISTRIBUTED TEAMSFOLLOW THE SUN

Person with sun

KTLORELIABILITY & AVAILABILITY

CAPTAIN’S LOGPOST MORTEM FOR EVERY PAGE

DISASTER RECOVERY TESTINGFREQUENT & CROSS-TEAM

FAULT INJECTIONWHAT ARE THE UNKNOWN UNKNOWNS?

Skull with person

WE NOT ICELEBRATE ACHIEVEMETS

AIM HIGHER. SWEAT THE DETAILS. REDUCE PAGES. INVENT TOOLS. AUTOMATE. SCRIPT. AUTO-REMEDIATE. TRIGGER FAULTS. MONITOR. ALERT. SNOOZE.

CREATE TIME TO BUILD. PLAN. ROADMAP. TRACK. CELEBRATE.

HACKALWAYS BE CODING

Q&A