State Staff Development and Training Team January 2012

‘We Have A Dream….’

Les and MichaelaState Staff Development and Training Team

January 2012

Concept…State of Kansas, Enterprise-Wide Learning

Core Courses and Competencies

StandardizedQualityAccessible, convenient, blended approachModular, foundation of building skills blocksSupports progression and succession

Considerations…It is critical that the data collection efforts be

focused on the future competency requirements rather than today’s requirements.

It is important to look at trends and project the data into the time span covered by the strategic plan.

Elements…All materials - ADA Compliant for accessibilityTechnology based solutions for efficiency and

conveniencePhase Approach:

Macro (State) vs. Micro (Agency)- Global- Industry- Professional- Agency- Individual

Core Competencies (State)Examples:

- Leadership- Communication- Analysis and Problem Solving- Technology (skills and applications)

Not job or position oriented training.

Agency Level (Micro)Examples:Administrative TasksProfessional accreditationsSpecialized industry and/or position trainingRegulations and policiesBusiness processes

Data Collection and AnalysisStatewide training inventory – Phase 1Data analysis – Phase 2

Assess the anticipated benefits against the projected costs. Tangible vs. Intangible.

Solutions: Training vs. Non-TrainingKSA’s vs. Workplace/ Environment & Processes

Build a business case for selected solutions

Investigate…Investigate the possibilities of alternative

training strategies.

Example:Identify training conversion candidates:

- Instructor Led training to Computer Based training, or- Instructor led training to On The Job training

Goals…Set Target LevelsTangible resultsMeasurableQuantitativeStandardsValuesRates

Evolutionary Goals For All…1.

Plan and Design

2. Build and

Pilot

3. Implemen

t and Evaluate

4. Review

and Renew

5. Research

and Rewind

Indicators…Values or characteristics used to measure

outputs or outcomes.

Outcome – Assessment of results

Output – Set target level. Process measures, total quantity, other attributes.

- Specify the time to measure, or the frequency of measurement.

Impact vs. InputImpact

Measure the direct and/or indirect effects and consequences. Example: Comparison studies - Before vs. After

Input Measure the resources used. Example: Cost Accounting

The Report…Easy to read – icons (How to use this report)GlossaryRaw Inventory DataAnalysis of DataRecommended Solutions and Business CasesGoals and IndicatorsAction Plan with Timeline

THE DREAM BECOMES A REALITY….

In an era of rapid change…

Enterprise Learning Services24 / 7 / 365Shared Services OrganizationOn demand, dynamic, agileJob Relevant – skills, knowledge, behaviorsOrganicAligned to current business needsEfficient – expands intellectual capacityValue, leverage, nurtures careers

Running Training for the Business!Performance Consulting OrganizationFits easily into daily work lifeFacilitates learning in the workplaceSuccessful blended approachSingle Source – Reference PointProcess Centric, not Program CentricMeasurable – Operational efficiency and

service levels – not just learning outcomes.Succession – a solid learning initiative

“WE – LEARNING” SOLUTIONA strategic umbrella for enterprise-wide

education requirements for ALL state employees.

Enterprise Learning Services Organization:

“A few strokes of the keyboard and our learning services come to you!”

Contains….24/7 Self Service Courses and ContentInternal Performance ConsultantsResources and ReferencesCollaborative Learning and cultureFormal information and learning architectureProfessional knowledgeFull text searchable archive

Provides…Educational entity that is a strategic tool

designed to assist and cultivate individual and enterprise learning, knowledge, and wisdom.

Enhances the absorptive capacity of our enterprise to make a strategic contribution to not only our organizational performance, but our public service to the citizens of Kansas.

We the people…People are the source of competitive

advantage, they are living, breathing, and by extension, ever-changing contributors to the success of our enterprise – and will continue to be so for a long time….

Final - Building Blocks…ScopeStructureGovernanceServicesTechnologyStrategic Alignment – Tactical & OperationalReporting – L & D Data

Warehouse/RepositoryStrong Human Capital Team

Thank You!You are leading the charge to an exciting new

time in State Government.

Together, we can make this a reality.

Thank you for all your efforts!