Striving to Achieve… Quality

Striving to Achieve… Quality

TEM ConferenceSydney, Australia

August 2006

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Statement of Commitment to Quality

Christchurch Polytechnic Institute of Technology defines QUALITY as

delivering what is promised to

a recognised, professional standard.

OUR STANDARDS OF QUALITY are achieved when:

• Our programmes are relevant• Our services and management practices are timely and user friendly• We meet or exceed all internal and external requirements• Our students achieve what they want to achieve

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Quality Management at CPIT

Director,Academic

Academic Board Faculty Academic Co-ordinators QMS

A.R.C. P.A.C. A.P.C. Internal Audit External Audit

Follow-Up

Surveys

External Audit at CPIT

Institutes of Technology and Polytechnics – Quality (ITPQ)

New Zealand Qualifications Authority (NZQA)

Other sources

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Internal Audit at CPIT

Purpose

ITPNZ Academic Quality Standards

1. Institutional Academic Quality Management

2. Development and Review of Qualifications and Educational Programmes

3. Financial, Administrative, Human and Physical Resources

4. Staff Selection, Appraisal and Development

5. Student Information and Admission to Programmes

6. Student Guidance and Support

7. Programme Delivery

8. Off-site practical and workplace components

9. Assessment and Moderation

10. Reporting and Certification

11. Research

12. Internal Audit and Review

Internal Audit Planning

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Training

CPITStaff

Consultation

ExternalExperts

Pre-Audit

On the day…

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Feedback Process

Staff involved

InternalAudit Day

Reporting and Responding

Written report

Response written

Endorsed by Faculty Board

Forwarded to Academic Board

- forwarded to Lead Auditor for signing off.

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Other Audit Functions

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Other Functions

P.A.C. Process Follow-Up Student Surveys

First Impressions

Course Evaluations

Quality of Teaching

Programme Satisfaction

PAC

• Function

• Approval Process– Teams of 3– Director Academic– Academic Board

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Follow-up

• Sub-role of P.A.C.

• Team involved– Coordinator– Team members

• Function

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Student Surveys

• First Impressions Survey

• Programme Satisfaction

• Course Evaluations• Quality of Teaching

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Reflecting for the future…

• Satisfaction vs engagement

• Rolls Royce vs Morris Minor

• Students Systems Success

Deborah Elliott, Christchurch Polytechnic Institute of Technology

Striving to Achieve…Quality

TEM ConferenceSydney, Australia

August 2006

Deborah Elliott, Christchurch Polytechnic Institute of Technology