Support Communities

© 2014 Bentley Systems, Incorporated

Support CommunitiesSite upgrade/migration update

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Support Communities

• Increase user satisfaction– Provide an easy way to find knowledge– Give everyone instant access to solutions to issues

• Product Information and Announcements

• Interact with Peers, Experts, and Bentley Colleagues

• Join an Industry Community

• Share Best Practices and Solutions

• Become a Bentley-empowered Most Valuable Professional (BeMVP)

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• Provide proactive support– Known issue alerts and self-healing – Promote adoption of new features

• Not just English– Taking localization into account

• Gain support efficiencies– Minimize ”easy”/repeat questions (answers are online)– Allow for more focus on complex issues– Extend insights, support reach, market influence– Facilitate business scalability

Support Communities

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Increased Value to Bentley SELECT

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Getting There

Direct to Be Communities– http://communities.bentley.com/

Via Bentley CONNECT– http://apps.bentley.com/bentleyconnect/

Via RSS feeds Via www.Bentley.com

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Community Look and Feel

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Community Look and Feel

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Community Look and Feel

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Product Category

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Forum – Your Discussions

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Forum – Verified Answers

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Question or Discussion?

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Forum – Verified Answers

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Improved Search

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Filter Your Search

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Useful Places

• The Bentley Institute Blog– Posts about current training availability:

• Free training includes:– Online QuickStart courses– 2013 LEARNing Conference Materials, e.g. The Building Track

Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237

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Coming Soon!

• Project-related communities– Including things like IM abilities for project constituents

• Ideation

• Calendars

• Product documentation and ReadMes

• Reuse of information across other Web properties

• Closer connection with webinars

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Coming Soon!

• Role-based access

• Mobile experience

• Easier navigation and content harvesting

• Reputation

• Among a number of other things