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Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
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Symantec Enterprise Vault Mailbox Continuity.cloud
Service Overview
Paul Maple - Redefine IT Ltdpaul@redefineit.co.uk Tel:0203 327 1517
Why email must operate 24/7
74% Of all communication sent by a typical user is sent through email
Business Critical
30%Of organizations experience monthly email outages lasting at 30 min or more
Downtime = Lost Revenue and
Productivity
Sources:Osterman Research, Why Email Must Operate 24/7 and How to Make This Happen, 2009, Michael D. Osterman, Osterman Research, April 2009
68% Email Volume IncreasingProjected growth in corporate email traffic between 2008 and 2012
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
The impact of an email outage
.
ProductivityInternal staff and mobile
workers unable to perform role
Increased risk of data leakage if using personal
Security
Tangible CostsLost revenue or fines
incurred
Intangible costsBusiness relationships
Lengthy downtime may cause data loss
Data Loss
CommunicationLoss of communication with other offices – no access to meetings or
contacts
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Common approaches to email availability
Hig
h C
ost
$$$
Lo
w C
ost
$
Minutes 12 Hrs 24 Hrs 48 Hrs 72 Hrs
Email Continuity
Clustering
Replication
Tape
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Hosted Service advantages
Low Total Cost of Ownership• No dedicated staffing required• Predictable operating costs
Quick, Low Risk Deployment• Implement in a day
Protect against on-premise disasters• When something happens to your physical facilities email
continuity will be activated automatically
Service Level Agreement• 99.9% service uptime
Secure and Efficient• Email is encrypted in transit via TLS
EV Mailbox Continuity.cloud
Standby email system in the cloud for planned or unplanned outages
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Feature Benefit
No hardware or software required
The service is quick and easy to set up with no mandatory onsite technology to deploy, maintain or upgrade
Standby service with up to 90 days of historical email
During an email outage users can not only receive and send new email, but also have access to up to 90 days of historical email
Automatic service activation and deactivation
When an unplanned outage happens, the IT department can concentrate on resolving the problem knowing the service will deploy automatically and restore emails to the primary email server(s) once they are back online
User friendly interface When in continuity mode, the service has an intuitive look and feel so time and resources spent training end users are minimized
Compatible with other Symantec.cloud email services
Use EV Mailbox Continuity.cloud in conjunction with other Symantec.cloud service offerings such as archiving, encryption, and email security for a comprehensive hosted email management solution
Support Global 24/7 support in included with our service offerings and delivered by SaaS specialists
EV Mailbox Continuity.cloudKey features & benefits
6Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Continuity email flow – Email server available
7Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
User experience – Email server available
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
• When the mail server is available, users access their email as normal
• Outlook contains an Email Continuity folder deployed by the Administrator
• 90 days of historical email is maintained in the Email Continuity folder
Continuity email flow – Email server not available
9Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
User experience – Email server not available
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
• Users click on the Email Continuity folder to access the continuity service mailbox
• During an outage, users receive new email and can send, reply and forward mail
• Easy to use search facility and access to up to 90 days of historical email
Continuity email flow – recovery mode
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Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
EV Mailbox Continuity.cloud - Administrator view
Hosted Email Continuity L Client Presentation
• Administrators can decide whether users have the ability to send, reply and forward whilst in continuity mode
• At a glance view of which domains have Email Continuity active
• Statistics on how many emails were sent, replied and forwarded during continuity mode
Summary
• Simple solution with no onsite hardware or mandatory software to deploy or manage
• Standby service with 90 days of historical email, including external and internal mail
• Activates and deactivates automatically • Intuitive user interface with advanced search capabilities,
send/reply/forward, mail formatting• Access from Microsoft Outlook, Web portal or mobile devices
including Blackberry (with optional client) • Can be bought stand alone or in conjunction with other email security
and management services from Symantec.cloud• 24x7x365 support provided by a hosted services global leader
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Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Next steps• Schedule a service demonstration
• Request a quote
• Request a free trial
• Visit www.symanteccloud.com for additional Information
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Thank you!
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
Thank you!
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Paul Maplepaul@redefineit.co.ukRedefine IT Ltd Tel:0203 327 1517
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Additional Slides
16Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Symantec MessageLabs Email Continuity.cloud
Key Features:
• No hardware or software required
• Standby service with up to 90 days of historical email
• Automatic service activation and deactivation
• User friendly interface
• Integrated with other Symantec Hosted Service offerings
• 24x7 support, maintenance and upgrades included with subscription
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
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1: Ordering • Complete
provisioning form & submit the order
• Service activated & welcome email sent
2: User setup• Use CloudLink
to import AD user lists & schedule automatic sync of new users
3: Firewall• Open firewall
to Symantec.cloud data centre IPs
4: Configure• Create
journaling contact, create SMTP connector, configure TLS and activate journaling
5: Failover• Configure/
check failover route in ClientNet (Email Continuity service only)
6: Test• Log-in to the
interface to search and recover archived email
7: Deploy• Roll out
Microsoft Outlook/OWA archive folder to all users
Approx. 3 hours
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
Archiving and Continuity Service Deployment process
BlackBerry integration
SMS/Pin-to-Pin/Call Log Archiving Access your whole email archive
Consistent user experience
Thick Client Unlimited Mailbox Quick Search
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Symantec Enterprise Vault Mailbox Continuity.cloud Presentation
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