SYNOPSIS 1 Cover letter Acceptance Letter Acknowledgment Letter Complaint Letter Resignation...

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SYNOPSIS

Cover letter Acceptance Letter Acknowledgment Letter Complaint Letter Resignation Letter Letter of recommendationLanguage ExpansionListening exercise

COVER LETTER

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BUSINESS ENGLISHLECTURE 8

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Cover Letter

Letter of application (cover letter) is a sales letter Main Objective is to get the job interview

Identifies the item being sent The person to whom it is being sent The reason for sending it

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Cover Letter

Each letter should also make specific references to the company and indicate your knowledge of and interest in the work the company is currently doing.

The cover letter also allows you to highlight the most important and relevant accomplishments, skills, and experience listed in your resume.

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Cover Letter

Should provide the following information

1. Identify an employment area 2. Point out your source of

information3. Summarize your qualification4. Refer the reader to your résumé5. Ask for interview

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Content of the Cover Letter

In the first paragraph, you should state what job you are applying for and how you learned about it.

You should also state your general qualifications for the job.

Pick out the most relevant qualifications listed in your resume and discuss them in detail

Be as specific as possible, and refer the reader to your resume for additional details.

State where and when you can be reached, and express your willingness to come to an interview or supply further information.

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Cover Latter Example

John Jackson 34 Second StreetTroy, New York 12180October 4, 1999

Mr. James RobertsRecruiting CoordinatorDepartment DRR 1201Database CorporationPrinceton, New Jersey 05876

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Cover Latter Example Continue

Dear Mr. Roberts:

Your advertisement for software engineers in the January issue of the IEEE Spectrum caught my attention. I was drawn to the ad by my strong interest in both software design and Database.

I have worked with a CALMA system in developing VLSI circuits, and I also have substantial experience in the design of interactive CAD software. Because of this experience, I can make a direct and immediate contribution to your department. I have enclosed a copy of my resume, which details my qualifications and suggests how I might be of service to Database.

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Cover Latter Example Continue

I would like very much to meet with you to discuss your open positions for software engineers. If you wish to arrange an interview, please contact me at the above address or by telephone at (518) 271-9999. Thank you for your time and consideration. Sincerely yours,

Joseph Smith

ACCEPTANCE LETTER

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Acceptance Letters

This letter is written in order to accept a received job offer. It should be written within a week of receiving the offer. The format is as follow

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Acceptance Letters Example

230 Elnaser St.Gaza, Palestine19/8/2004

Dr. Basil HamedGeneral ManagerMechatronics Company22 Omer Al-moktar St.Gaza, Palestine Dear Dr. hamed:

I am very happy to accept your offer for a position as a computer engineer at asalary of $1200.00, per a month.Since graduation in July 25, I plan to move to Gaza from Khan Younes this month. Ishould be locating to a suitable living accommodation within a week and be ready toreport for work on Saturday, August 26th. Please let me know if this date OK to you.I look forward to work for you and join a great team.

Sincerely,Ahmed AliAhmed Ali

ACKNOWLEDGEMENT LETTER

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Acknowledgment Letters

In this letter you acknowledge receiving an item (letter, box, or something). It serves as a good public relation practice. In this letter you mention what and when items are received in a short and polite manner.

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Acknowledgment Letters Example

Rocky Tech Corp.112 Jamal Abed Nasser St.Gaza, PalestineOctober 3, 2004

Mr. Ayman Majeed, Salesman 102 Mannara Square Ramalla, Palestine Dear Mr. Majeed:

I received your shipment of ten digital multimeters today; the shipment seems

To be complete and in good shape. Thank you for sending it on time.After the multimeters passing our tests, we will send you a check with the

lastpayment covering the cost of this purchase.

Sincerely,Ahmed Ali,General Manager

COMPLAINT LETTER

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When customers are not satisfied with goods and services that are offered by businesses, they write complaint letters asking for fixing these situations. In order to be more effective, the tone of the letter should not be angry. In order to obtain a positive response, you should not vent your anger in the letter. You should state your claim supported by factual evidence and ask for adjustment.

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Complaint Letters Example

Islamic University of Gaza Majed ImranPO Box 108, Kan Yunis, Palestine Gaza, Palestine 28, June, 2006

Attention: ECE Department Head

On June 16, I filed for an incomplete grade in the Power Systems course. All the supporting items were attached which included a medical doctor report, medicalprescription, and the hospital check out papers.

On June 23 I received a denial for my incomplete application without any explanation.I immediately contacted the department with a note explaining my situation. Not onlyI received no explanation but also I was advised to just forget about it.

Please either send me a explanation for the denial or else advise me with the stepsand procedures that I need to take to fix this problem.

Sincerely,Majed Imran

5th year Electrical Engineering student

RECOMMENDATION LETTER

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Sample Letter of Recommendation

XYZ Company123 XYZ Way • New York City • NY • 12345

(123) 555-0000 • Fax (123) 555-0001

February 1, 2000  

To Whom it May Concern:

I've been Holly Smith's manager for over six years.  While I wish her only the best and fully understand that she

must advance her career, I'm truly sorry to see her go.  It has been a pleasure having her on my team.

Holly is a professional technical writer of the highest caliber, who meticulously researches, formats, edits and

proofs her documents.  I've received many compliments from customers who rely on Holly's

documentation.  Management and personnel in tech support, engineering, technical training, and other

departments praise her work.

Holly is an innovative self-starter, who rarely needs supervision.  She is punctual and typically exceeds

expectations.  She handles pressure well, and will voluntarily work overtime and take work home to meet a

deadline.  For example, we received a rush order from one of our customers for a complex product modification,

including critical user documentation.  Holly not only made the extremely tight deadline, but beat it; yet she still

produced a stellar, technically-accurate addendum for the standard user manual.  Sales, marketing, training and

engineering were quite pleased with Holly's performance in this crunch.  Even our CEO was impressed, and our

customer was ecstatic. 

This is just one example among many of Holly's superior skills and admirable work ethics.

Holly is an invaluable asset to any technical communications department, and I highly recommend hiring her.  If

you'd like to discuss her attributes in more detail, please don't hesitate to contact me.

Sincerely,

[Signature]

John Doe

Manager, Technical Communications

Ext. 245, jdoe@xyzco.com

RESIGNATION LETTER

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Resignation Letter Sample

[Your Name][Street • City • State • Zip Code][Phone # • Fax phone # • Messages phone # • Email][Date today][Recipient's name][Company name][Address]

Dear [Recipient's name]: Please accept this letter as my formal notice of resignation from [Company

name], effective [date, two weeks from date above]. The associations I've made during my employment here will truly be memorable for years to come.

I hope a two-week notice is sufficient for you to find a replacement for me. If I can help to train my replacement or tie up any loose ends, please let me know.

Thank you very much for the opportunity to work here.Sincerely,[Sign here][Your name, title]

BUSINESS LANGUAGE

ASPECTS TO CONSIDER WHEN STARTING A BUSINESS

PH 1 - 4

When you start up a business the following are all important. Put them in order from the most to the least important.

financial backing

luck

ambition

a business background

a sense of adventure

a good marketing strategy

good contacts

original ideas

hard work and dedication

NAME Estée Lauder

1) BORN IN (YEAR & PLACE) __________________________

2) COMPANY FOUNDED IN (YEAR) __________________________

3) COMPANY’S MAIN PRODUCTS __________________________

4) SOLD IN __________________(countries)

5) CURRENT ANNUAL TURNOVER __________________________

6) DIED IN (YEAR) __________________________

face creams, cosmetics, perfumes

1908 in Queens, New York

1940s

over 130

over 6 billion dollars

2004

financial backing

luck

ambition

a business background

a sense of adventure

a good marketing strategy

good contacts

original ideas

hard work and dedication

SUCCESS?

Think about a successful businessperson you admire.

Tell your self what makes them so good at what they do.

positive negative

calm

mean

honest

lazy

helpful

lacking in drive

organized

hands-off

cooperative

hard-working

disorganised

unhelpful

ambitious

generous

uncooperative

hands-on

stressed

dishonest

Noun Adjective

adventure adventurous

ambitious

decisive

financial

flexibility

luck lucky

organized

pioneering

success

stressful

1) ambition

2)decision

3)

4)flexible

5)organization

6)pioneer

7)successful

8)stress

finance

What sort of worker/student are you?

How would your colleagues describe you?

Past continuous

He was working at the University of Chittagong in the 1970s.

Past simple

Muhammad Yunnus founded Grameen Bank in 1977.

1970 1980 1990 NOW

1970 1980 1990 NOW

You’re wrong

That’s rubbish

No way!

Of course not!

I’m sorry but I can’t agree with you

Absolutely not!

Well maybe, but I…

I’m afraid I don’t completely agree with you

What are you talking about?

I agree with you up to a point…

I don’t really see it that way.

The problem is that…

Disagreeing diplomatically

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I don’t really see it that way

Well maybe, but...

I’m afraid I don’t completely agree with you

The problem is that…

I agree with you up to a

point…

I’m sorry but I can’t agree

with you

All people caught stealing from a company should go to jailAll people have the right to work flexi-timeAll employees should be entitled to a free

meal at workCompanies should pay for employee gym

membershipThe last person to be hired should be the first

person to be fired

What do you think?

LISTENING EXERCISE

Listening Exercise Activity Answer

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Review

Cover letter Acceptance Letter Acknowledgment Letter Complaint Letter Resignation Letter Letter of recommendationLanguage ExpansionListening exercise