TEM in 2015: Tools, Trends, and Opportunities

Welcome!

The ‘TEM in 2015’ webinar will begin shortly.

TEM in 2015: Trends, Tools & Opportunities

Predictions and projectionsfor the telecom and TEM

industries.

Presented by:

Why Valicom?

Flexible – Wide range of TEM Solutions from DIY

to BPO + Web-Based Software

Experienced – Over 24 years in business

Independent – We work only for you

Ethical – Proud member of TEMIA

Diverse – Certified 100% woman owned business

Introductions

Today’s Presenters

Jeff Poirior

President &

Chief Operating

Officer

Ellie Sherven

Marketing

Manager

Today’s Webinar

Keep an eye out for

CASE STUDY examples along the way

TEM Visibility – how awareness of TEM is changing

Mobile Environment – growing risks and complexity

IT & Telecom Spending – projections for spending in 2015

Audits and Inventory – big results from detailed work

Poll

What’s weighing on your mind in 2015?• Mobile Environment: Security, Device Management, etc.• Controlling your telecom inventory & expenses• Growth or acquisition• Budgetary changes• Too many things to count…

Link to the poll in GoToMeeting Chat.

TEM Awareness

10-15% of all telecom invoices have some sort of ERROR.

What does that mean for your telecom

environment?

There was previously a lot of negative connotation associated with

TEM

TEM was a last-ditch effort to keep a company from going under.

Back then…

Tackle TEM sooner…

Budget more accurately Negotiate better rates Get credits for inaccuracies Disconnect under-used inventory

Who needs TEM?

1. Merger or Acquisition

2. Increasing Expenses

3. Added Complexity

4. Employee Transition

5. Unsure of Actual Costs

Valicom Channel Partner Program

Mobile Environment

With new features and functionality, come new concerns and risks.

Concerns and Risks

Overages: Minutes and TextsRoaming Fees

Overages: DataBYOD - securityCosts of ReplacementHelp Desk / Set Up Support

Soft SIMS

• ‘Software-based SIM card’

• Allows flexibility between carriers

• T-mobile, AT&T, and Sprint

• ‘unlocked’ iPhones 1/6

Wi-Fi Calling

• Off-loads congestion from carrier’s networks

• Creates new competition for carrier’s services

• Convenience! No service? No problem.

• Large market impact and broader adoption in 2015

CASE STUDY: Product Testing Firm

$2.2 M annual telecom spend Challenges:

- International calling- Zero-use assets- Former employees

Solution:- Invoice Audit & Inventory- Mobile Contract Negotiation- International Policies and Procedures

RESULTS: $708K in savings …. 35% overall

Mobile mishaps.

IT & Telecom Spending

Source: TechPro Research (Tech Republic and ZDNet)

75-80%The maintenance cost of existing tech.

of the IT budget.

…to the cloud!• Fewer physical servers• Less hassle• Reduced costs

We’re moving…

Poll Reminder

Audits & Inventory

To the untrained eye…

The most tedious

work imaginable.

Types of Audit Services

Cursory / One Time On-Going

1

Physical Audit

Invoice & Contract Audit

Questions about Audits.

• How long does an audit take?

• Which option is right for me?

• What is the cost associated with an audit?

• What is the potential for savings?

• How long will it take for me to see the ROI?

• Who is all involved in an audit? Me or you, or both?

Audits in Action.

CASE STUDY: Energy Corporation

$8.1 M annual telecom spend Reviewing costs for un-needed and under-used inventory Find surplus that can be disconnected and / or credited

RESULTS:

Year Disconnects Monthly Savings Annual Savings

2013 269 $25,726 $308,718

2014 81 $5,753 $69,037

$377,775

Poll Results

Poll Results

What’s weighing on your mind in 2015?• Mobile Environment: Security, Device Management, etc.• Controlling your telecom inventory & expenses• Growth or acquisition• Budgetary changes• Too many things to count…

Questions?

Contact

Ellie Sherven Jeff Poirioresherven@valicomcorp.com jpoirior@valicomcorp.com

608.227.0619 608.287-4021

Website: www.valicomcorp.com

Blog: blog.valicomcorp.com