TGA Business Services improvements · Presentation: TGA business services improvements: From eBS to...

TGA Business Services improvements From eBS to TBS

Ms Nicole McLay Assistant Secretary, Regulatory Business Services Branch Regulatory Support Division, TGA ARCS Scientific Congress 2015

6 May 2015

Our clients. Our focus. Improve our functionality and modernise our transactional website Doing business with the TGA will be easier and quicker

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Overview

Video: The new TGA Business Services site <https://www.tga.gov.au/new-tga-business-services-site>

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Business Improvement Programme (BIP) Goals

• Processes are transparent, streamlined and efficient • Improve the quality, management and access of our data and information • Ensure information technology services are appropriate, flexible and reliable

• Reduce regulatory burden for business

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TGA Business Services Replace the eBS portal with a more personalised experience – TGA Business Services (TBS) • New visual navigation • Secure entry point for all online business with TGA • Clients draft and submit applications online • View and pay invoices • Access and manage contact details and password • Access existing services • Access new services and replacement services when released • Access their work via their personalised dashboard

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Personalised roles More personalised and role specific interaction for a better user experience, easier to get where I need to go • Administrator • Submitter • Drafter • Financial (new role)

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Administrator role • View my organisation

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Administrator role

• Edit/update your organisation information

• Update Contacts • Update Addresses • View Connections

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Submitter/Drafter roles

• If you create and submit applications, or are a drafter, your dashboard will show your work in progress

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Financial role

• If you are in a Financial role, your dashboard will show Invoices

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Financial role

• In a Financial role, your dashboard will show you how to: – Make a payment – View invoice

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Financial role • View tax invoice

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Financial role

• Make a payment Input credit card details

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Financial role • View outstanding invoices

• View invoice history

(including annual charges)

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Your TGA • Your TGA tab

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Applications • Applications tab

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The future

• These examples are just some of the new capabilities in release one - more improvements are planned

• We will update you shortly on our next release

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