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THAT WOULD NEVER HAPPEN AT MY YOUTH PROGRAM!! Ka#e Johnson Southeastern Field Office Execu#ve American Camp Associa#on
SAMPLE HOTLINE CALLS…
¥ A transgendered person has applied for a staff posi#on in your youth summer camp
¥ Your disgruntled nurse leaves camp
with all the campers’ medica#ons – and she is nowhere to be found.
© AMERICAN CAMPING ASSOCIATION INC., 2011
SAMPLE HOTLINE CALLS…
¥ Parents refuse to pick up their misbehaving child
¥ A parent demands that a family pet
be allowed to accompany a staff member at camp even though it is not a service animal.
© AMERICAN CAMPING ASSOCIATION INC., 2011
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ANTICIPATED OUTCOMES ¥ Learn about trends in crisis calls
received to the ACA Hotline
¥ Discuss hotline case studies and learn from the experiences of other programs
© AMERICAN CAMPING ASSOCIATION INC., 2011
ANTICIPATED OUTCOMES ¥ Explore lessons learned and how you
and your staff could be more prepared
¥ Learn about resources available to help with training and policies
© AMERICAN CAMPING ASSOCIATION INC., 2011
ACA HOTLINE ¥ Established in 1985 as a summer#me-‐
only service
¥ Expanded to year-‐round service in 2001 (24/7/365)
¥ The service is confiden#al (not a legal or medical outline)
¥ From trend analyses, addi#onal resources have been developed
© AMERICAN CAMPING ASSOCIATION INC., 2011
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PERCENTAGES AND CATEGORIES OF HOTLINE CALLS 2009 - 2011
© AMERICAN CAMPING ASSOCIATION INC., 2011
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Health-‐M
ed
Camper Behavior
Personnel
Abuse-‐home
Abuse-‐camper
Abuse-‐staff
Parent Behavior
Miscellaneous
2009
2010
2011
TOP ISSUES FOR SUMMER 2012 ¥ Medical (39% of calls) ¤ Parasi#c skin infec#ons (Lice, scabies, bedbugs)
¤ Childhood illnesses (e.g., chicken pox)
¤ Health procedures for youth popula#ons
¤ Distribu#on of medica#ons
© AMERICAN CAMPING ASSOCIATION INC., 2011
TOP ISSUES – CON’T
¥ Personnel (13% of calls) ¤ Transgendered staff ¤ Social media communica#on
© AMERICAN CAMPING ASSOCIATION INC., 2011
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TOP ISSUES – CON’T ¥ Camper Behavior (9% of calls) ¤ Unauthorized use of cell phones ¤ Bullying
¥ Allega#ons of Camper to Camper Abuse (9% of calls) ¤ Bullying ¤ Mandated Reporter Ques#ons
© AMERICAN CAMPING ASSOCIATION INC., 2011
LESSONS LEARNED-HEALTH/MEDICAL
¥ Programs need to determine necessary health/first aid competencies for staff ¤ Health care staff need awareness of
state regula#ons for health care service (including distribu#on of medica#ons)
¤ Preven#on of disease spread begins BEFORE as well as during program
¤ Health staff need familiarity with common childhood illnesses, injuries, infesta#ons
© AMERICAN CAMPING ASSOCIATION INC., 2011
HEALTH & MEDICAL TIPS ¤ Select & train medical/health staff carefully
¤ Bookmark links that provide youth-‐specific informa#on on common childhood health issues
¤ Have a medical/health support system in place
© AMERICAN CAMPING ASSOCIATION INC., 2011
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LESSONS LEARNED- PERSONNEL ¥ Programs need clear wrifen policies
about staff behavior that are enforced.
¤ Now is the #me to review/update your staff policies. Look for holes and policies that aren’t crystal clear! Use external reviewer.
¤ Include consequences for inappropriate staff behavior
© AMERICAN CAMPING ASSOCIATION INC., 2011
LESSONS LEARNED- PERSONNEL ¥ Programs need clear wrifen policies
about staff behavior that are enforced. ¤ Define acceptable/unacceptable
rela#onships for: ¢ Staff-‐ staff ¢ Staff-‐campers
¤ Iden#fy an employment aforney to provide you with legal counsel
¤ Plan your termina#on procedures.
© AMERICAN CAMPING ASSOCIATION INC., 2011
LESSONS LEARNED- PERSONNEL ¥ Programs need clear guidelines for staff
regarding how to supervise.
¤ Staff must be vigilant in iden#fying situa#ons where campers could be alone OR lel unsupervised! (overnights, bathroom trips, changing clothes for pool, large groups, etc)
© AMERICAN CAMPING ASSOCIATION INC., 2011
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LESSONS LEARNED- PERSONNEL ¥ Programs need clear guidelines for staff
regarding how to supervise.
¤ Develop policies and specific procedures that prevent campers from being unsupervised.
¤ Staff need to be know they are mandated reporters.
© AMERICAN CAMPING ASSOCIATION INC., 2011
PERSONNEL TIPS
¤ Create & enforce personnel policies
¤ Understand state’s employment laws
¤ Establish thresholds for acceptable offenses in a background check
© AMERICAN CAMPING ASSOCIATION INC., 2011
LESSONS LEARNED- YOUTH BEHAVIOR ¥ Proper supervision = decrease in
behavior issues
¥ It is acceptable to search belongings IF you suspect illegal or unsafe ac#vi#es
© AMERICAN CAMPING ASSOCIATION INC., 2011
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YOUTH BEHAVIOR TIPS ¥ Train your staff well
¥ Make sure parents/youth understand your polices AND consequences if ignored
¥ Ins#ll respect for youth and staff in everything you do
© AMERICAN CAMPING ASSOCIATION INC., 2011
LESSONS LEARNED- ABUSE ¥ You are a mandated reporter
¥ Safe environments may prompt disclosure
¥ Supervision is key
¥ Staff should never be alone with child in seclusion
© AMERICAN CAMPING ASSOCIATION INC., 2011
TIPS- ABUSE ¥ Know your responsibili#es as mandated reporter
¥ Keep child abuse repor#ng authority number on hand
¥ Document details of alleged abuse
¥ Be clear about supervision expecta#ons
© AMERICAN CAMPING ASSOCIATION INC., 2011
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CASE STUDY SCENARIOS
• Transgendered Staff Applicant
• Cell Phone Misuse by Campers
• Missing camper medicaHons and the camp nurse
• The companion animal and the camp employee
© AMERICAN CAMPING ASSOCIATION INC., 2011
SCENARIOS – CON’T
• Legal Guardian Issue
• Health Form/Release Form
• MRSA Camper
© AMERICAN CAMPING ASSOCIATION INC., 2011
CASE STUDIES In small groups, we’ll review some
of the actual situaHons from recent calls. You’ll have the opportunity to determine HOW you would “react.”
Thoughts will be shared with the enHre group.
© AMERICAN CAMPING ASSOCIATION INC., 2011
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GROUP DIRECTIONS 1. Read the scenario and assign one person
to be your notetaker/reporter
2. Answer the quesHons posted by the scenario.
3. If something like this happened in your youth program – what would you do? What prevenHon do you already have in place? What advice would you share?
© AMERICAN CAMPING ASSOCIATION INC., 2011
RECOMMENDED RESOURCES ¥ ACA Hotline Resources
¥ Centers for Disease Control
¥ Associa#on of Camp Nurses
© AMERICAN CAMPING ASSOCIATION INC., 2011
RECOMMENDED RESOURCES ¥ The Na#onal Pediculosis Associa#on
¥ Na#onal Women’s Health Resource Center
¥ US Department of Labor
¥ ACA’s overview of Mandated Reporter Laws
© AMERICAN CAMPING ASSOCIATION INC., 2011
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ACA CRISIS HOTLINE RESOURCE PAGE
¥ Crisis Communica#on Toolkit
¥ Allega#ons of Abuse (repor#ng phone numbers, mandated repor#ng, bullying, etc)
¥ Medical/Health Issues (bed bugs, lice, heat related illness, cuong, food/water-‐borne illness)
© AMERICAN CAMPING ASSOCIATION INC., 2011
ACA CRISIS HOTLINE RESOURCE PAGE
¥ Searching Belongings
¥ Employment issues (criminal background checks, state employment laws, etc)
¥ Insurance
(hfp://www.acacamps.org/camp-‐crisis-‐hotline )
© AMERICAN CAMPING ASSOCIATION INC., 2011
RECOMMENDED RESOURCES ¥ ACA’s ar#cle on searching camper’s
belongings Privacy vs. Protec.on – Can You Search Camper and Staff Belongings? And Do Children Sexually Abuse Other Children?
© AMERICAN CAMPING ASSOCIATION INC., 2011
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RECOMMENDED RESOURCES ¥ ACA’s on-‐line courses
¤ Camp Administrator 101 ¤ Criminal Background Checks
¥ Grief Recovery, Inc
¥ Department of Natural Resources
© AMERICAN CAMPING ASSOCIATION INC., 2011
PROFESSIONAL DEVELOPMENT
© AMERICAN CAMPING ASSOCIATION INC., 2011
¥ E-‐Ins#tute (online courses & webinars) ¤ Year-‐round training opportuni#es
for directors and staff (CECs awarded)
¤ www.ACAcamps.org/eins#tute
PROFESSIONAL DEVELOPMENT
© AMERICAN CAMPING ASSOCIATION INC., 2011
¥ Cer#ficate of Added Qualifica#on: Entry level Program Staff: hfp://www.acacamps.org/pdc/cer#ficates-‐of-‐added-‐qualifica#on/elps
¥ Discounts for ACA members (free
membership)
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THANK YOU
ACA General Phone Number:
800-‐428-‐2267 ACA Hotline Phone: 800-‐573-‐9019
© AMERICAN CAMPING ASSOCIATION INC., 2011
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