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The ERSA Employability Award Winners 2020
Congratulation to all finalists, those highly
commended and of course our 2020 winners!
The ERSA Team
membership@ersa.org.uk
Frontline Adviser of The Year, sponsored by The Digital CollegeRecognising an employment adviser who has demonstrated exceptional commitment in a frontline role.
The Finalists
•Abigail Johnstone, Novus
•Amanda Andrews, Right2Work, nominated by G4S
•Andrew Herdman, Papworth Trust
•Charlotte Edwards, Futureworks, Pembrokeshire County Council
•Chris Chapman, Sheffield Futures
•Faisal Ahmad, Renaisi
•Gill Tollitt, VOLA Merseyside
•Kayle Hope,North East Autism Society, nominated by Moving On Tyne & Wear
•Mairead Whitty, Ingeus UK
•Michael Kebir, Fedcap Scotland
•Neil Philp, Fedcap Scotland
•Phillip Henderson, Get Set UK
•Robeina Mustafa, Sheffield Futures
•Shirley Blackledge, Groundwork
•Sandra, Vison Products
•And the winner is…
Winner: Gill Tollitt, VOLA MerseysideInclude-IT Mersey is a Digital Inclusion project funded by the National Lottery Community
Fund and ESF to support workless people in the Liverpool City Region to learn essential IT
skills to help them get into or closer to work. For the IT-Mersey team, amongst the other
amazing tutors on this project, Gill stands out! Gill does exceptional work that is creative,
flexible and innovative, but most importantly, she consistently goes the extra mile. Gill has
come through some tough times in her personal life in recent years, yet in the face of this has
become an outstanding tutor who really understands the issues customers face and genuinely
wants to help people not just get on in life, but improve the quality of their life in the process.
‘There’s a Judge in the Wirral that thinks Gill’s course is so beneficial to
people that she is telling them to attend as part of their sentence!’
ERSA’s Frontline Adviser of the Year 2020#ERSAAwards20
Also highly commended Frontline Advisers 2020
Highly commended#ERSAAwards20
Kayle Hope - North East Autism Society, nominated by Moving On Tyne & Wear
Phillip Henderson - Get Set UK
Sandra Davies - Vison Products
NEW: Frontline Manager of The Year, sponsored by Triangle, creators of Outcomes StarRecognising a front-line manager or team leader who has demonstrated exceptional commitment to leading their
frontline team to excellent performance and customer achievements.
The Finalists
• Lorna Beaton, Fedcap Scotland
• Julia Marcus, London Borough of Camden Council
• Anne Higgins, Musselburgh Job Centre, nominated by Triage Central
• Lesley Wood, Stockton Job Centre, nominated by Triage Central
• Ben Wyse, SPS training Solutions
ERSA’s Frontline Manager of the Year Finalists#ERSAAwards20
And the winner is…
ERSA’s Frontline Manager of the Year 2020#ERSAAwards20
Winner: Julia Marcus, London Borough of Camden Council
Julia has supported hundreds of residents into work in Camden, with a personal and
committed style that has had a significant impact on local people. Julia has taken that
experience and developed new ways of supporting residents into good work, using her
experience and strategic nous to lead exceptional services. Julia worked with Camden
Council to develop the Somers Town Job Hub, a service that connects residents, services and
employers around a shared mission to address long-term unemployment. The ‘hub model’
that Julia delivered in Somers Town has since provided a foundation for Good Work Camden,
the borough’s new approach to employment support. Julia, now a Job Hub Lead at Camden
Council, is playing a key role – reminding us to involve the community in the design of the
service and to stick to our values; accessible for all, relational and unswerving.
Also highly commended Frontline Manager of the Year 2020
Highly commended#ERSAAwards20
Lorna Beaton, Fedcap Scotland
Lesley Wood, Stockton Job Centre, nominated by Triage Central
Team of The Year, sponsored by Leeds University Business SchoolRecognising a team of frontline staff which has demonstrated outstanding commitment in meeting and exceeding the delivery aims of an employment provider.
The Finalists
In recognition of the extraordinary efforts teams have made to
continue and extend delivery through current times, the following
longlist of colleagues were all deemed worthy of progression to
final judging stage.
Go Teams!
Team of the Year 2020
#ERSAAwards20
• Catch22 Employability Team
• Positive Steps into Work Service, Blackpool Council, nominated by G4S
• Work Routes, Seetec Pluss
• West Lothian Council, Supported Employment Service
• Working Well WHP’s Health and Wellbeing Team, Ingeus UK
• Work Better, Together Housing
• Unity Works Employment Team
• Include-IT Mersey, VOLA Consortium
• BBO Project Team, URPotential
• Building Bridges, Community First
• Fusion, Building Better Opportunities
• Project Apollo, Sheffield Futures
• The Employer Engagement Team, Bolton College
• The Belina GRoW Team, nominated by G4S
• Standguide Mental Health Team
• Projects Team:Positive Progressions, Craven College
• The Brent Employment Services Team, Brent Council
• Hereford Individual and Placement Support (HIPS) team, Landau
• Step Forward, My Sisters’ House
• The Peer Circle Team, St Giles Trust
• Working West London Team, ELATT
• Supported Employment Service, West Lothian Council
• HeadsUp Project, Enable East
• ‘All About Me’ Team, Aspire Sussex
• The Tackling Multiple Disadvantage (TMD) Team, Crisis
• Genius Within WaHP Team
• Enable Team
• Leicestershire Cares Team
• Radian Employment Support Team (EST)
Some of our finalists#ERSAAwards20
Some of our finalists#ERSAAwards20
Some of our finalists#ERSAAwards20
And the winners are…
Joint Winner: Building Bridges Team.
ERSA’s Team of the Year 2020#ERSAAwards20
The Building Bridges programme runs locally in Swindon and Wiltshire with a dedicated
cross-sector team who’s focus is on supporting those furthest from the labour market who
are unemployed or economically inactive and facing multiple, complex challenges and
barriers in accessing the skills development, education and/or experience they need to be
able to achieve and sustain ongoing employment. The entire team, incorporating the lead
team, partner organisations and key support workers all work collaboratively on a day to day
basis to ensure that the participants can access the support that they need to meet their
individual goals and aspirations and engage with their wider circles of support to do so. As a
result of this person-centred collaborative approach, the team are able evidence the many
positive outcomes achieved.
“I know that it isn’t going
to be a straight line for me
and I definitely have my
good days and bad days,
but I’m in a different place
to where I was a year ago
and that’s thanks to
Building Bridges.”
Joint Winner: Include-IT Mersey Team, VOLA Consortium.
ERSA’s Team of the Year 2020#ERSAAwards20
Include-IT Mersey is a Digital Inclusion project funded by the National Lottery
Community Fund and ESF to support digitally excluded, workless people in the
Liverpool City Region to learn essential IT skills to help them get into or closer to
work. Established in 2017, the project helps people to improve basic ICT and online
skills, confidence and access to digital technologies, with the ultimate aim of
supporting progression towards employment or further training, helping those
furthest from the labour market to become more job-ready. Led by Sefton CVS in
partnership with VOLA Consortium and 14 other not-for-profit providers, the
project has supported 1,299 socially and digitally excluded residents to upskill and
move on in life in a more positive direction. Supported by a 48 strong project
team, to date, 563 participants have progressed to work, further training or active
job search, with 174 currently on programme, surpassing total project targets.
- A Strong Culture of Partnership Working
- Very strong project management and governance arrangements
Also highly commended Team of the Year 2020
Highly commended#ERSAAwards20
Project Apollo, Sheffield Futures
Unity Works Employment Team
Positive Progressions Team, Craven College
NEW: Jobcentre of The Year, sponsored by SETASRecognising a Jobcentre Plus office that has demonstrated exceptional commitment in partnering with
providers in their area, supporting disadvantaged and long-term unemployed jobseekers.
The Finalists
• Burnley Jobcentre Plus, nominated by Ingeus UK
• Preston Jobcentre Plus, nominated by Ingeus UK
• Wigan Jobcentre Plus, nominated by Ingeus UK
• Redhill Jobcentre Plus, nominated by Surrey Choices
• Washwood Heath, Birmingham Jobcentre Plus, nominated by DRC
• Canning Town Jobcentre Plus, nominated by Belina Consulting
ERSA’s Jobcentre of the Year 2020 Finalists#ERSAAwards20
And the winners are…
Joint Winner: Canning Town Jobcentre Plus, nominated by Belina Consulting
ERSA’s Jobcentre of the Year 2020#ERSAAwards20
Belina understands that when you start working in a new area, a key organisation you want to influence is the Jobcentre.
Belina support mothers with complex needs get back to work. As a specialist organisation it can sometimes be difficult to
find the right person, but as soon as we were put in contact with Canning Town Jobcentre, we knew that we were
working with a team that had a clearly thought through strategy for supporting women get back to work. It was also
evident that their approach was successful in reaching out to women in the whole community and the full range of
organisations required to support them.
Joint Winner: Washwood Heath, Birmingham Jobcentre Plus, nominated by
Disability Resource Centre
ERSA’s Jobcentre of the Year 2020#ERSAAwards20
Members of the JCP team, particularly David Holmes, recently retired, have been attending Birmingham Disability
Resource Centre (DRC) each week for over 15 years. The team support disabled people who are unemployed to get back
into the employment market, overcoming barriers with clients, sitting with them, job searching with them, preparing
them for interviews, and selecting vacancies that are suitable to them. Jobcentre Plus Washwood Heath has referred
numerous disabled clients to us so we can provide enhanced support in self-confidence, self-esteem, IT, budgeting, advice
and guidance, social activities and health and wellbeing activities. The Job Centre has always gone above and beyond in
supporting DRC’s projects and utilising services to support client’s barriers. DRC in partnership with Washwood Heath JCP
held a Disability Confident event to raise awareness with Employers and disabled people.
Disability and Health Provider, sponsored by ICONI SoftwareRecognising an employment services provider who has demonstrated exceptional commitment in supporting
jobseekers with disabilities and health conditions to achieve sustained employment.
The Finalists
• Essex County Council, nominated by Genius Within CIC
• Ideal for All
• Autism Plus
• Let’s Get Working Project, Social Enterprise Kent
ERSA’s Disability and Health Provider 2020 Finalists#ERSAAwards20
And the winner is…
Winner: Ideal for All
ERSA’s Disability and Health Provider 2020#ERSAAwards20
Ideal for All are a pioneering Disabled people’s user-led charity and not-for-profit social
enterprise based in Sandwell, West Midlands, supporting 25,000 people since 1996. Co-
producing services with local people, they encourage and enable disabled people and those
in need of support to gain sustained meaningful employment, increase their employability
and develop skills towards the world of work. Working with those furthest from the jobs
market Ideal for All deliver a range of integrated ‘wrap around’ support to foster positive
health and mental wellbeing and help people to progress to a range of interlinked outcomes
and impact by looking at the whole person and their wider needs. Working together is
their point of difference. Their socially enterprising horticultural activities aligned with
specialist employment support and person-centred approaches not only benefit the people
that use the services but the local community - making life better for all.
‘Signing onto this programme has really
changed my life, I have found the
perfect job which I will really enjoy. Can’t
wait to get suck in outdoors, no more
staring at four walls at home’ Paul
Youth Employment Provider, sponsored by Get Set UKRecognising an employment services provider who has demonstrated exceptional commitment in delivering
employment services for young adults.
The Finalists
• ELITE Supported Employment Agency
• London Zoo - Zoological Society of London, nominated by Unity Works
• IN2 Programme, Landau
• The Prince’s Trust
• Whitehead Ross Education and Consulting
• Reform Radio
ERSA’s Youth Employment Provider 2020 - Finalists#ERSAAwards20
And the winner is…
Winner: The Prince’s Trust
ERSA’s Youth Employment Provider 2020#ERSAAwards20
The Prince’s Trust works in partnership with NHS Scotland to expand opportunities for
sustainable youth employment within the health service, supporting the recruitment
and retention of entry level clinical, social care, and non-clinical roles. Since October
2018, The Trust have helped unlock young talent, many of whom never felt confident
enough or believed they had the necessary skills or qualifications to apply for a job with
the NHS, to provide accessible employability pathways into the health service that will
ultimately support the sustainability of the NHS workforce.
“The programme has
changed my life
completely. I’ve regained
my confidence with all
the help and guidance
that I’ve received from
The Prince’s Trust. My
plan now is to apply for a
permanent job within the
NHS.”
Also highly commended in this category
London Zoo - Zoological Society of London, nominated by Unity Works
ERSA’s Youth Employment Provider 2020#ERSAAwards20
NEW: Offender Related Services Provider, sponsored by Successful MumsRecognising an employment services provider who has demonstrated exceptional commitment in delivering services
for individuals who have been in contact with the Criminal Justice System.
The Finalists
• Essex County Council, nominated by Genius Within CIC
• Ideal for All
• Autism Plus
• Let’s Get Working Project, Social Enterprise Kent
ERSA’s Offender Related Services Provider 2020 Finalists#ERSAAwards20
And the winner is…
Winner: PLIAS Resettlement, Nominated by G4S
ERSA’s Offender Related Services Provider 2020#ERSAAwards20
PLIAS Resettlement cares. To care means you provide what is necessary for the health,
welfare, maintenance, and protection of someone. You do this with serious attention
and consideration because you want to provide a service correctly to avoid any further
damage or risk to an individual’s life. PLIAS Resettlement care about improving Service
User’s life chances and future prospects.’ Based in the London borough of Brent, PLIAS
Resettlement supports people through the gate returning to the boroughs across West
London. They on average engage with over 2,000 offenders each year providing
caseload 1:1 support to enable offenders to find and remain in work and to reintegrate
and resettle them into their community.
"Referred from Brent Mental Health Trust. I was able to get support with applying for PIP, CV, Cover letter, job searching
and interview techniques. Through this support I was able to secure a job which
was part time and was offered my desired hours. Brent Mental Health Trust but
caseloads were too large so I got referred to Courtney.
Much more intensive support specific to helping me get
back I to work. I was out of work for a long time."
Also highly commended in this category
• Whitehead Ross Education and Consulting (WREC)
• The Forward Trust
Supply Chain Partner of The Year, sponsored by Do IT SolutionsRecognising excellence as a delivery partner in the field of employment support.
The Finalists
•Business 2 Business, nominated by Fedcap Employment
•Case UK, nominated by Ingeus UK
•The Papworth Trust, nominated by Genius Within CIC
•Action West London, nominated by G4S
•Get Set UK, nominated by G4S
•Seetec Pluss, nominated by Reed in Partnership
ERSA’s Supply Chain Partner of the Year 2020 - Finalists#ERSAAwards20
And the winner is…
Winner: Action West London, nominated by G4S
ERSA’s Supply Chain Partner of the Year 2020#ERSAAwards20
AWL provide end to end holistic support for unemployed people, working
collaboratively with training providers and community networks. Their team build trust
through their abilities and belief in their customers. They communicate and connect
through active listening to their customers’ hopes and concerns. They are dependable
throughout customers’ challenges and are a constant in a world where there are not
many constants. AWL have successfully adapted to meet market needs over the last 21
years. Their outstanding performance has resulted in an increase of their market share
from 13% to 47%. Strong robust partnerships and involvement in strategic boards
ensure that AWL has a voice in improving the lives of West London residents.
Also highly commended in this category
Business 2 Business, nominated by Fedcap Employment
Case UK, nominated by Ingeus UK
ERSA’s Supply Chain Partner 2020#ERSAAwards20
Significant Achiever of The Year, sponsored by Fedcap Employment
Recognising a specific jobseeker who has demonstrated exceptional commitment to overcoming barriers to enter
and maintain work.
The Finalists
ERSA’s Significant Achiever of the Year 2020 - Finalists#ERSAAwards20
• Stephen, nominated by Pentreath Ltd
• Pat, nominated by Moving On Tyne & Wear
• Ashleigh, nominated by Better Jobs, Better Futures (Gower College Swansea)
• Julie, Fedcap Employment
• Claire, nominated by Recro Consulting
• Jazmin, Fedcap Scotland
• Nataya Tamara Davies, nominated by Better Jobs, Better Futures (Gower College Swansea)
And the winner is…
Winner: Claire, Recro Consulting
ERSA’s Significant Achiever of the Year 2020#ERSAAwards20
Claire was a single parent in her 30s who had never worked. An ex offender and a victim of domestic
violence, she wasn’t getting near the retail jobs she was being encouraged to apply for. After attending
a presentation for The Life You Want © at her local job centre, she told Recro, “I really need this and I
really want this”. Together they discovered SEN (special educational needs) was her passion. Recro reset
her self-belief and self-worth and with her increased confidence, Claire agreed with Recro’s suggested
approach which meant fronting up on her conviction. They secured her work experience at a school.
They really liked her so gave her some paid work as well. Then gave her a part time job. Then full time.
Also highly commended in this category
• Stephen, nominated by Pentreath Ltd
• Pat, nominated by Moving On Tyne & Wear
• Ashleigh, nominated by Better Jobs, Better Futures (Gower College Swansea)
• Julie, Fedcap Employment
• Jazmin, Fedcap Scotland
• Nataya Tamara Davies, nominated by Better Jobs, Better Futures (Gower College Swansea)
ERSA’s Significant Achiever of the Year 2020 – highly commended#ERSAAwards20
NEW: Housing Provider, sponsored by CognisoftRecognising a Housing Provider who has demonstrated exceptional commitment in delivering services for their
residents, particularly regarding employment support.
The Finalists
•Acis Group
•Aspire Housing
ERSA’s Housing Provider 2020 Finalists#ERSAAwards20
And the winner is…
Winner: Aspire Housing
ERSA’s Housing Provider 2020#ERSAAwards20
Aspire to Work is a life-changing service offering employability support to Aspire
Housing tenants. Aspire Housing were one of the first housing associations to offer this
service and the results are immense. Customers gain employment, no longer rely on
benefits, and notice increased levels of confidence, self-esteem, ambition and
wellbeing. It is a tailored customer training scheme that prepares our tenants with the
skills they need for sustainable employment, whilst offering vital housing and wellbeing
support. Aspire to Work aim to not only improve the quality of life for customers, but to
supply them with the tools to manage this independently. In 2019, the service
achieved an incredible 100% customer satisfaction rating.
Aspire Housing customer Joanne now has a job
with Halfords as a result of support through Aspire to Work. She has been in
her new role for over a year and enjoys the
independence.
Employer of The Year, sponsored by Genius Within CIC
Recognising an employer who has demonstrated exceptional commitment in creating opportunities for
disadvantaged and long-term unemployed jobseekers.
The Finalists
ERSA’s Employer of the Year 2020 - Finalists#ERSAAwards20
•Barts Health NHS Trust
•Battersea Academy for Skills & Employment
•Greene King
•Excaliber Security Services Limited, nominated by Papworth Trust
•Horsham District Council, nominated by SETAS
And the winner is…
Winner: Excaliber Security Services Limited, nominated by Papworth Trust
ERSA’s Employer of the Year 2020#ERSAAwards20
David Ralph started Excaliber Security Services Limited in 2017, with a different thinking
to other security companies. He is very passionate about his beliefs that everyone
deserves a chance and wanted to establish a company not only focusing on the needs
of their customers, but also a company that truly care about their staff. David’s
philosophy on recruitment is based on candidate’s heart and morals rather than
previous experience – it is more about what they can achieve with additional help and
support. David is not concerned if a candidate has a disability or has been unemployed
for a long time because he understands that all people need an opportunity. He spends
time with each employee and identifies where they will be best placed and how to best
support them. David has worked with Papworth Trust since June 2019 and in that time,
working together they have achieved 19 job starts.
Also highly commended in this category
Barts Health NHS Trust
ERSA’s Employer of the Year 2020 – highly commended#ERSAAwards20
Outstanding Contribution to the Sector Achiever, sponsored by Clarion Futures
Recognising an exceptional individual who has dedicated a significant part of their career to the employment
related services sector and has made a notable impact on the wider sector.
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