The Journey to Excellence An Introduction to the Malcolm Baldrige Framework for Excellence

Depu ty Superinten dent

Pol icy and Elem entar y Educat ionDr. Patrick Ki nlaw

Ex ecutive Di rector

Comm unications andCom m unity Ou treach

Mr. My c hae l Dick ers on

Su perintendentDr. Patrick Rus so

He nrico County Publi c Scho ols

Sc hool Board

Ex ecu tive D ir ectorSe con dar y Education

Mr. Eric J ones

Ex ecu tive D ir ectorHu man Resou rcesMr. H ow ard Banks

Ex ecu tive D ir ector

Or ganizational Developm en t,Qu ali ty & I nnovation

Dr. Chri s Co ra llo

Ex ecutive D irectorExceptional Ed ucation &

Su pport Se rvicesDr. Bo ndy Shay Gibson

Henrico County Public Schools

Assistant Supe rinten den tOp er ations

Mr . Ed. Buz ze lli

Ass is tant Supe rintende ntFi nance

Mr . Kev in Smith

The Journey to ExcellenceAn Introduction to the Malcolm Baldrige Framework for Excellence

Our Vision

Henrico County Public Schools will be THE PREMIER school district in the United States.

Henrico County Public Schools• Key Performance Indicators

• Strategic Planning

• Stakeholder Surveys

• Community Priorities Workshop

• Project/Process Management

• Restructuring of the Division Leadership Team

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

5Workforce

Focus

7School Division

Results

3Customer Focus

6Operationa

l Focus

4 Measurement, Analysis, and Knowledge Management of Data

HCPS Work Systems

What is Baldrige?

Created by Congress in 1987 as a public/private partnership to ensure success in the competitive global marketplace.

Baldrige Key Objectives:•Share best management and organizational best practice•Help organizations achieve world class performance levels•Identify and recognize role-model organizations throughout the nation

The Baldrige FrameworkBuilt on the conceptual model of systems thinking grounded in:

Visionary leadershipStudent-centered excellenceOrganizational and personal learningValuing workforce members and partnersAgilityFocusing on the futureManaging for InnovationManaging by FactAccepting Societal ResponsibilityFocusing on results

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

Category 1: Leadership

How do senior leaders lead?•Vision, values, and mission•Communication and organizational performance

How do leaders govern and fulfill societal responsibilities?•Accountability and performance•Legal and ethical behavior•Support for the community

What is your role as a leader?

•Select a leader, recorder and a reporter.

•Work with your group to complete your organizer.

•Be prepared to share out.

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

Category 2: Strategic PlanningHow do you develop your strategic plan?•The planning process•The strategic goals and objectives

How do you implement the strategic plan?•Action plan development and deployment• Performance measures and projections

What is your role in the District Strategic Plan?

1.Select a leaders, recorder and reporter.

2. Review the strategic plan document noting the areas where you support implementation.

3.Be prepared to share your responses.

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

3Customer Focus

Category 3: Customer Focus

How do you obtain information from your students and stakeholders?•Listening to students and stakeholders•Determining stakeholder satisfaction

How do you engage students and stakeholders to serve their needs and build relationships?•Building educational programs and services•Building student and stakeholder relationships

Who are your Customers?

1.Pick a leaders, recorder and a reporter.

2.Identify your customers

3.Complete the organizer examining your interactions with the customers

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

3Customer Focus

4 Measurement, Analysis, and Knowledge Management of Data

Category 4: Measurement, Analysis, and Knowledge ManagementHow do you measure, analyze and then improve performance?•Performance measures, comparative data, stakeholder data, and measurement agility•Performance review and improvement

How do you manage your information and information technology?•Data, information and knowledge management•Management of information resources and technology

What are your key measures?

1.Identify a leaders, recorder and a reporter.

2.Complete the organizer identifying your key measures currently collected and those that should be collected.

3.Be prepared to report out.

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

5Workforce

Focus

3Customer Focus

4 Measurement, Analysis, and Knowledge Management of Data

Category 5: Workforce Focus

How do you build an effective and supportive workforce environment?•Workforce capability and capacity•Workplace climate

How do you engage the workforce to achieve organizational and personal success?•Organizational culture and performance management•Workforce engagement for results•Learning and development systems

How do you engage your workforce?

1.Identify a leaders, recorder and a reporter.

2.Identify your workforce. Who are they?

3.What structures do you use to engage them in providing excellent service?

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

5Workforce

Focus

3Customer Focus

6Operationa

l Focus

4 Measurement, Analysis, and Knowledge Management of Data

Category 6: Operational FocusHow do you design, manage, and improve your work systems?•Work system design and management•Emergency readiness

How do you design, manage, and improve your key work processes?•Work process design and management•Work process improvement

What are your key processes

1.Select a leader, recorder and a reporter.

2.List the important process within your area of operation.

3.Organize this list into key processes and supporting processes.

4.Identify at least one process that you would like to study for improvement.

Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework

1Leadership

2StrategicPlanning

5Workforce

Focus

7School Division

Results

3Customer Focus

6Operationa

l Focus

4 Measurement, Analysis, and Knowledge Management of Data

Category 7: Results

What are your school division’s performance and improvement trends in key areas?

•Student learning and process outcomes•Customer-focused outcomes•Workforce-focused outcomes•Leadership and governance outcomes•Budgetary, financial, and market outcomes

What are your results?

1.Select a Leader and a reporter.

2.Talk with your team and identify a result you are proud of.

3.Identify a result you believe needs the most improvement in the coming year.