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Why training alone does not create sustainable perfromance improvements.
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patrick.smits@business-seed-be
The performance paradox
Why training alone doesn't work…
patrick.smits@business-seed-be
Wondering why…
Imagine you finally have the car of Imagine you finally have the car of your dreams…your dreams…
patrick.smits@business-seed-be
Wondering…why?
patrick.smits@business-seed-be
Wondering…why?
Why would you not borrow your brand new car to your 18 years old son, who just passed his drivers license after attending some classroom training on driving?
patrick.smits@business-seed-be
Wondering…why?
Then why do you send your account managers to a sales training of a couple of days and expect them to be top performers thereafter?
patrick.smits@business-seed-be
The performance paradox
A manager has a problem with the performance of his team
The training doesn't solve the performance problem
He requests a skills training for his people
Training and trainer are blamed
patrick.smits@business-seed-be
What research says…
• 75% of performance problems are to be searched in the context and not with the performers. Training is the easy way but not always the most effective
• Training focused on only the skills of the performers will omit 75% of the solution to improve the performance
• Put a good performer in a bad system, and the system will win every time
patrick.smits@business-seed-be
Consequences
Training effects not more than 8% effective changeTraining creates no real effects on performance
Delegates build resistance against all training effortsDelegates are “trained out” (e.g. burned out)
Organization attracts superficial “Enter-trainers”After the training everything remains the same
Lot of money, time and effort are wasted
patrick.smits@business-seed-be
Ideally you wanted…
Interventions with effect on the performance Sustainable effects on that performance
Problems are solved in it’s roots Processes that are focused on performanceimprovement
Organizational wide performance thinkingA Pull towards training and development
Delegates who are steering their own learningEmpowered people who are motivated for change
patrick.smits@business-seed-be
The solution we offer…
A manager has a problem with the performance of his team
He requests a skills training for his people
Human Performance Improvement Approach
patrick.smits@business-seed-be
Here is how it works…
Performance analysis
Cause analysis
Interventionimplementation
Change Management
Evaluation & Measurement
patrick.smits@business-seed-be
Applications…
Sales performanceCustomer satisfaction
Internal serviceability (HR, Procurement)Employee satisfaction
Problem solving capacity of an organizationProject based working in an organization
Any problem where there is a measurable performance…And there is much more to measure than you think!
patrick.smits@business-seed-be
Applications…
We offer “blended solutions”:
– Consulting for systems performance improvement
– on line training for knowledge building
– Team based training/coaching for skills enhancing
– Leadership Coaching for attitude change
patrick.smits@business-seed-be
For more information…
Call us +32 473 462 376
Mail us info@business-seed.be
Or have us over to discuss your performancechallenge…
Patrick Smits
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