TQM and QFD(2)

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TQM and QFD: exploiting a customer complaint management systemVeronica Gonzalez Bosch;Francisco Tamayo EnriquezThe International Journal of Quality & Reliability Management; 2005; 22, 1; ProQuestpg. 30

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.