Unique & Weird Teaching Generation X &Y Baby Boomers And Everyone In Between Eileen L....

Unique & WeirdTeaching Generation X &Y

Baby BoomersAnd Everyone In Between

Eileen L. ChambersState of New York

Say Hello to SGA

State Government Accountability

BoomersExecutive Deputy ComptrollerDeputy ComptrollerAssistant Comptroller(6) Audit Directors(14) Audit Managers

State Government Accountability

In-Betweens

(31) Audit Supervisors (In-Betweens)

(42) Auditor In Charge (Mixed with X&Y)

State Government Accountability

X & Y

(90) Staff Auditors

Cultural Differences

Cultural Differences

Albany New York City

What Did We Do

We Created a Generation Diverse Training Unit!

We Hired Resa!

Yes…..Some of you have Socks older than her!

We Activated a NYC Branch

Kim Ken Connie

1st StepPersonal Interviews:

Client Staff Executive Staff

Attributes of a Boomer

Boomers-They Had Years of Same Old Training - Classroom Style – Textbook learning-No need for any more auditing skills-They are Busy, Important People?

-They want short training sessions -They requested 3-Hour MAX training sessions

-Their Secretaries pull them out sessions-They get a lot of cell phone calls

Attributes of an In-Between

In-Betweens-Still Working their way up

-OK with Classroom Style – Textbook learning-OK with new innovations

-Best Audiences-They are willing to be active participants-They are willing to be instructors-They still consider training a benefit

Attributes of a X & Y

X & YWho Are They?

-Their Baby Pictures are in Color! -They Act and Look Young

- GOSH! They are Young!

-They do Everything Differently!-Including How They Want to Learn

Resa in Color!

X & YHow Do They Want to Learn?

- Fast- Interactive- Talk- Use Their Hands - Love anything on-line/visual/game- Only want to learn what they don’t know

What Did We Design for the

Boomers?

Leadership Summit

Annual Leadership SummitEntire Summit is round table

only!Structured around Leadership &

Division issues

What Was Fun!Made them sleep in Rustic Cabins

- Yes….Even our New York City Folk- Some Shared Cabins with Colleagues

More……No Secretaries on Site!No Cell Phone Service!No Internet Service!

But…..Gorgeous Views of the Lake & MountainsQuality Time with Colleagues!

Year 2:Edith Macy Conference Center

Home of the Girl Scouts

Coaching Series

3-Hour Blocks of Training

Movies to Manage By

John K. Clemens

-Professor at Hartwick College-Uses movie clips to show different leadership behaviors- Learn through entertainment

Performing on Purpose: Applying Olympic Tools for Optimal Leadership

Matt Taylor

Megan Neyer

-Both competed at the Olympics-Introduce high performance concepts that apply to common work situations-Understand the sources of energy that support motivation and optimal performance-Bring mental performance strategies and skills of Olympic athletes to the work environment

The Art & Privilege of the Coach/Mentor

Scott Halford

-Emmy Award Winning Writer & Producer-Defined the difference between Supervisor, Coach & Mentor- Described Coaching Relationships

Response from Assistant Comptroller

dear

Jerry BarberAsst Comptroller

“I got more out of this half day on coaching and mentoring than I have gotten out of all the coaching and mentoring training that I have attended in the past 10 years. I wish we had more time. Great selection! Good work! Please share my thanks and compliments to anyone else who worked on this. I would be anxious to learn what others thought of the program as well.”

The Last Event That Didn’t Happen

March Madness @ SAB:Based on ESPN

“Pardon the Interruption” Using Local Basketball Coaches in both

Albany & NYC

Other Boomer ActivitiesInstructorsWrite Articles for the NewsletterAttend outside seminars/conferences

Client Training

Instructor Instructions

20/7 RuleEvery 7 minutes they learn something newEvery 20 minutes they are doing a new activity

ActivitiesEvery session must include interactive, visual and fun elements – i.e. videos, movie & TV excerpts, games, and/or mock situations

Instructor Instructions

Diverse InstructorsMost Experienced Instructors were paired with a X-Y

Round TablesAll Sessions end in a Round Table discussion

format

And the Results are…..

Instructors Gone Wild!

Examples of Changed Training

Sessions

NYS Budget Process

NYS Budget Process- Begin with description and flow of how the

annual budget is enacted- Watch video Budget Proceedings (aka Fighting)

on NY C-Span- Mock demonstration

Assign a Governor, Legislator etc. fighting over money for their special interests

- Ends in a special tour of the State Capitol

Interviewing Skills

Interviewing Skills- Inserts segments of “To Tell The Truth” TV

Episodes- Inserts segments of “What’s my Secret” TV

Episodes- Plays “Who Wants to Win Brian’s Money” based on Who Wants to

Win Ben Stein’s Money

Say Hello to Resolver

New Stuff

Note Taking Class

YouTube & Notes- Class begins with a Panel of Subject

Matter Experts discussing their different techniques of note taking

- Attendees take notes during Interviews shown from YouTube - Attendees match their notes to the Experts

YouTube & NotesYouTube Interview

Procurement & Contract Training

Purchasing TrainingNow Includes:

- “The Price is Right” TV Episodes Teaches Reasonability of

Price - Jeopardy Questions & Answers

Round Tables

What Do You Need to Know?

Identified topics compliant with Round Table formats

TeamMate (Electronic Work papers)

Audit Report Writing (Editors)

Gravitas

GravitasUnderstanding the Elements of

Gravitas:- Quality of substance or depth of

personality- Bearing, Presence- Confidence, Sense of Self-Worth

- Duty

Say Hello To Amy Herman

Observation SkillsAmy Herman @ the Frick Museum

Private Home of Henry Clay Frick. Construction began in 1913 at a cost of $5,000,000. The mansion was designed specially to accommodate Mr. Frick’s paintings and other art objects. It was always his intention to leave the house and his collection to the public.

Our Motley Crew @ the Frick

Observation SkillsAmy Herman @ the Frick Museum

Observation SkillsErika Sanger @ the Albany Institute of History & Art

Observation SkillsErika Sanger @ the Albany Institute

Say Hello to Elliot Masie

Elliot Masie

The Masie CenterLearning Center & Think TankSaratoga Springs, NY

What He Believes

Finger Tip Learning:Using Search Engines to Corporate Internets to “Walk” our way to the information or knowledge that we need.

Classic Classroom Learning: Minimum of 18 weeks development time.

Bottom LineLowered Memorization:

A combination of Fingertip Knowledge and an increased confidence that information can be easily accessed from our devices and

networks.The lowered levels of memorization and the increased use of Fingertip Knowledge have huge implications for how we design and deliver learning activities.

Learning 2007http://www.learning2007.com/changesOrlando, Florida – October 21 - 24

Say Hello To Media Site

Media-Site Examples:

- Bi-Weekly Meeting- Connected Learning- Off-Hours Learning

Say Hello to Book Club Learning

Book Discussions led by Executive Deputy Comptrollers

Benefits:Gets staff readingGets staff updated in their industryGets staff face time with high-level leadership

24X7 Books

Cultural Needs

English as a Second Language Offered in 3 Course Segments - Oral Communication Skills - Clear & Accurate Speech - Effective Business Writing

Pace University, NYC

How Did I Get to be Me in SAB

(now SGA)

Meet Rick & Ken

Rick Sturm Ken Sifontes

BenefitsX&Y learns the roads/obstacles current

leadership took to get where they are today

X&Y learns – IT TAKES A LONG TIME to become an Audit Manager/Director – Not 2.5 years!

Ground Information

Benefits

Reality vs. TheoryWhat is really happening out

there on the audit sites.

Say Hello to Snap 8 Software

Say Hello to the End!

Words of Wisdom

References

Web Sites & Phone Numbers

John Clemens: Hartwick Leadership Institute E-mail: info@HartwickInstitute.org Web Site: www.HartwickInstitute.org Phone #1-800-942-2737

Dr. Megan Neyer: Total Performance Systems, Inc.Matt Taylor: Adventure Sports Center

E-mail: mneyer@mindspring.com E-mail:

mtaylor@adventuresportscenter.com Phone #Megan: 770-414-9339

Phone #Megan (cell): 404-931-5253

Web Sites & Phone Numbers

Scott Halford: Complete IntelligenceE-mail: Scott@completeintellligence.comWebsite: www.completeintelligence.comPhone #: 303-321-3953, Ext 1

800-586-8760, Ext 1Resolver Wireless: Denzil Solomon, Representative

E-mail: denzil.solomon@resolver.caWebsite: www.resolver.caPhone #: 416-822-3624; 416-929-2605 x223

Web Sites & Phone Numbers

Media-Site: One Vision SolutionsE-mail: djhansen@onevisionsolutions.comWebsite: www.onevisionsolutions.comPhone #: 518-669-8202

Snap 8 SoftwareE-mail: sales@snapsurveys.comWebsite: www.snapsurveys.comPhone #: 603-610-8700

Web Sites & Phone Numbers

Amy Herman – Frick MuseumE-mail: Herman@frick.orgWebsite: www.frick.orgPhone #: 212-547-6856

Elliot Masie – The Masie Center Website: masieweb.com Phone #: 518-350-2200