University Libraries IT Priorities 2010-11

University Libraries IT Priorities

2010-11CCL Retreat

November 2010

I-Tech: Dept. for Information Technologies

Meet Ryan Johnson, I-Tech IT Trainer

• Develop & deliver IT training to Libraries faculty & staff

• Training needs assessment• Documentation• Tech Tips, Tech Corner, etc.• Contact Info:

• rxj15@psu.edu• 814-867-4095

I-Tech: Services

• Core Library Application Support• Web Services• Web Application Development• Technology Training and User Support• Library Operations/Process Support• Digital Library Support• Technology Communication

I-Tech: 2010-2011 Priorities

• Enhanced Services for Students & Faculty• Implement Summon Discovery System• Mobile Web: http://m.libraries.psu.edu• Room Reservation System

I-Tech: 2010-2011 Priorities

• Core Library Application Support• Transition iLLIAD Application Level Support

from DLT to I-Tech• Evaluate Serials Solutions 360 Products

(Link, MARC Update, Counter, Resource Manager)

I-Tech: 2010-2011 Priorities

• Process/Service Management• Admin Request System - Phase 1:

Request to Fill• Automate Account Request Form• MS Project Implementation

I-Tech: 2010-2011 Priorities

• Digital Library and Scholarly Communications• Investigate Oliver/Finding Aids platforms• Create PA Homefront Website

• Content Stewardship• Curation Architecture Prototype Services

Summon Discovery System

• Summon will provide an integrated search of all of our databases, e-books, digital collections, full-text journals plus the library catalog via a single search box 

Implementation Team

Bob AlanJohn AttigDavid BrennanKevin ClairTodd Douty

Dace Freivalds (co-chair)Binky Lush (co-chair)Linda MusserGail PartinEmily Rimland

Carrie Bishop

CCL representative

Status Report: CAT

• Mapped SirsiDynix libraries into Summon Library Location facet

• Mapped SirsiDynix item types into Summon Content Type facet

• Exported the full CAT database for ingest into Summon

• Developed a process for sending daily updates, adds and deletes to Summon

• Hope to have our CAT data in Summon by Dec. 1

Status Report: Local Collections

• Harvesting the individual collections within ContentDM

• Hope to have access to data by Dec. 1• Identifying next 3 local collections for ingest

into Summon

Status Report: E-Resources

• Set up trial of Serials Solutions 360 Link product

• Will have 2 instances of 360 Link – one for PSU access; the other for Hershey

• Populated the 360 Knowledge base with PSU database and journal subscription information

• Cloned 360 Link instance now ready for editing by Hershey

• Next step: testing and more testing!

Timeline

Nov. 8 - 30 Test two instances of 360 Link

Dec. 1 CAT and ContentDM content indexed in Summon

Dec. 1 - 22 Test Summon (CAT, ContentDM, E-Resources)

Jan. 3 Launch Summon in Beta for Libraries faculty/staff

Next Steps: Marketing

• Working Group:• Michelle Belden• Carrie Bishop• Carrie Girton• Binky Lush• Linda Musser• Emily Rimland

• Input from Student Advisory group

Phase 1: Libraries Faculty and Staff

• Interview – regular column • Schedule regional demos• Webcasts (Serials Solutions)• Create Summon question listserv• Screencasts – targeted scenarios (teaching,

one-on-one reference, etc.)• Updates at the Tech Updates • CDC retreats • Summon Party Pack! 

Phase 2: PSU Students, Faculty and Staff

• Conversations with Campuses - How can we help

market Summon to the students on that campus?• Teaching and Learning with Technology Symposium

demo • Posters, banners, table tents - libraries and cafes• News releases – Newswire, Penn state live, Collegian• ITS marketing – Technology focused news newsletter• World Campus – blog/orientation video• Facebook, Twitter• Summon Party Pack! 

Sneak Peek

http://psu.summon.serialssolutions.com/

DLT: 2010-2011 Priorities

CONTENT STEWARDSHIP PROGRAM

• Curation Services• Curation Architecture Services Prototype

• Next steps from Digital Library Application Review

• Storage & Digital Preservation Strategies

DLT: 2010-2011 Priorities

INFRASTRUCTURE SERVICES

• Business Continuity/Disaster Recovery• Move production services to the data center in the

Computer Building at UP• Server virtualization

• Service Consolidation• Email migration & Wireless service enhancement

DLT: 2010-2011 Priorities

STORAGE SERVICES

• Storage hardware enhancements

• Alignment of storage strategies with digital preservation and archival requirements

DLT: 2010-2011 Priorities

PROCESS

• Institutional change management system

• Microsoft project management

DLT: 2010-2011 Priorities

PUBLIC COMPUTING

• Knowledge Commons IT Services

• Desktop lifecycle CQI

Identity Finder• DLT IDF wiki:

https://wikispaces.psu.edu/display/dltpub/Identity+Finder+Documentation

• Instructional Video: http://its.psu.edu/training/resources/IdentityFinder/IdentityFinderTraining.htm

Contact: https://helpdesk.libraries.psu.edu or tma122@psu.edu

User Interface

Account Request Changes

You asked for a more efficient Account Request process

What we’ve done so far… Met with I-Tech, DLT Operations, and HR to review current process and consider potential process modifications Reviewed the DLT Application for Libraries Computer System Use form Reviewed University Libraries IT policies related to Accounts Performed response distribution benchmarking Fall semester with a few campus libraries Met with UP Paterno Shipping and Receiving to understand process for campus distribution and solicit improvement feedback Reviewed campus and branch library addresses

Form processing and maintenance New Account Request form supported by I-Tech in 2011 (automation and aligned with services) Process will follow HR Directory application (New, Transfers, Modifications, and Termination) Email generated for IT with key pieces of information to queue account setup process HR will continue to forward signed form to IT Email confirmation of network access (user and cc to manager) Letter distributed by I-Tech when additional access setup is completed for University Libraries services Minor UL IT policy updates will be submitted for approval

Account Request Changes

Response for a more efficient Account Request process

Changes …

Account Request Changes

What’s still on the radar …

Documenting the entire process Feedback Letter distribution and researching alternative methods

Tivoli Storage Manager (TSM)Is a software program that backs up a copy of the data stored on your computer to a central server designed for backups.

How do I get started with TSM?

• Contact DLT Helpdesk to request TSM nodename • Login to https://portal.psu.edu/ to change your password• Configure your TSM client settings (must be done if your

computer was re-imaged)• Configuration instructions can be found at:

https://wikispaces.psu.edu search for TSM

How often are the TSM automated backups performed?• Backups are performed everyday that your computer is on. • Remember that any files and documents that are open when

the backup runs will not be backed up.

How to check you Backup Schedule

• To query your scheduled backup slot enter q sched (which is short for query schedule).

Standard Backup Policy• Backup copies if client data exists: 4 versions

• Length of time extra backup version are retained: 180 days

• Backup copies if data is deleted: 1 version

• Length of time only backup version is retained: 365 days

Questions?