University of Hawaii at Manoa Library Review of Student Technology Needs

Allie Jordan & Beth Tillinghast

Hamilton Library

University of Hawai′i at Mānoa

University of Hawaii at Manoa Library Review of Student Technology Needs

Your Presenters

Background

• Better understand student's library needs

• Assess use of current services

• Improve resources and outreach

Composing

• Researched target group and other surveys

• Reviewed sociology texts

• Consulted with Assessment Office

Testing

• Colleagues

• Tested survey on a small sample

• Reduced “Lost in Translation” factor

Wrapping It Up

• IRB clearance

• Transferred to online format

• Email announcement

Challenges

• Data

• Online survey

• What next?

Analyzing Results• University of Hawaii at Manoa

Undergraduate Library Technology Survey Report:

• http://hdl.handle.net/10125/15295

• University of Hawai at Manoa Library Graduate Student Needs Assessment Survey Report:

• http://hdl.handle.net/10125/15293

Undergraduate Demographics

• 630 respondents

• 93% UHM based

• 56% visited Hamilton most, with 34% visiting Sinclair

• 30% visit Hamilton Library from 1-3 times per week

Library as Place

• Enough quiet study space

• Need more desks & tables, Group Study Rooms, and outlets

• More social/collaborative space needed

• Requests for more electrical outlets

• Some library services are not known

Technology Usage in Library

• Use of own laptop

• Use of Library computers

• Students want more wireless

Computer Use in Library

Top four activities on library computers:1.Checking personal email2.Accessing UH account3.Browsing the Internet4.Logging into Laulima

• 56% daily usage of Facebook and MySpace

• 81% never use RSS feeds or Twitter

• 57% report never posting to a blog

• 37% will read a blog posting from several times a month to several times a week

Social Network Platforms

Use of mobile phone

Web 2.0 Technologies

• Low usage of 2.0 technologies (blogs, wikis, podcasts, virtual worlds, etc.

• Higher usage of Laulmia, which is sometimes required

• Hardware

• Software

• Resources

• Education

• Services

• Environment

• Most Frequent Comments

What would you change or add and what are your general comments?

Observations & Questions• Can we provide library resources through Laulima?

• How can we push our remote services?

• How can we best push information about services in the Library to our students?

Graduate Students At A Glance

• 674 complete responses

• 75% local, on-campus students

• 85% at least in second semester

• 28% STEM students

• 40% have received a degree from a Hawaii university or college

Library as Place

• 85% use Hamilton more

• 43% would use space in the library devoted to graduate students (42% answered maybe)

• “Traditional” library services used most

Library as “Place” Continued

Library Website Features UseAccess electronic resources 97%Search the catalog 94%Find library information 85%Log into your library account 83%Submit an ILL request 65%Find online research and study tools 63%Use subject guides 52%Access UHM digital collections 41%Ask a librarian for help via Ask-A-Librarian 28%Make a purchase suggestion 13%

Computer Use Trends• Moderate use of own laptop in the library

• Majority conduct research and write at home

Library Computer Use

Top four activities on library computers:

1.Searching for books/articles2.Looking up a call number3.Checking email4.Accessing UH account

Graduate Instruction Needs

• High demand for workshops covering research skills such as database searching and beginning a literature review

Web 2.0 Technologies

• Email and library website were the most popular modes of communication

• Web 2.0 communication tools like Facebook and Twitter were less than half as popular

General Comments

• Building

• Materials

• Services

• Website

• Technology

Observations & Questions

• What is the best way to deliver the type of instruction graduate students need?

• If graduate students don’t prefer the 2.0 tools that leverage two-way communication, how can we gauge our success?

• What would the ideal graduate student space feature?

Next Steps• Given reports to the UHM Library

• Assessment Committee

• Share findings with the Library As

• Place Committee

• Meeting with the Public Services Group

• Focus groups

Mahalo for Joining Us

Questions???

Booth, C. 2009. Informing Innovation: Tracking Student Interest in Emerging Library Technologies at Ohio University. Chicago: ACRL. Accessed June 25, 2009 from p://www.ala.org/ala/mgrps/divs/acrl/publications/digital/ii-booth.pdf

Brekke, Elaine. 1994. User surveys in ARL libraries. Vol. 205, SPEC Kit. Washington, D.C.: Association of Research Libraries.

Burgleman, J.C., Osimo, D., Pascu, C., Turlea, G., & Ulbrich, M. 2007. The potential disruptive impact o f Internet 2 based technologies. First Monday 12(3). Retrieved July 2, 2009 from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1630/1545

Caruso, J., Katz, R., Salaway, G., Kvavik, R., & Nelson, M. 2009. The ECAR study of undergraduate students and information technology. Retrieved July 3, 2009, from

http://net.educause.edu/ir/library/pdf/ers0906/rs/ers0906w.pdf

Goldenberg-Hart, Diane. 2008. Enhancing Graduate Education: A Fresh Look At Library Engagement. ARL: A Bimonthly Report on Research Library Issues & Actions:1-8.

References

Hoffmann, Kristin, Fred Antwi-Nsiah, Vivian Feng, and Meagan Stanley. (2008). Library research skills: a needs assessment for graduate student workshops. Issues in Science & Technology Librarianship. [Online]. Available: http://www.istl.org/08-winter/refereed1.html [December 1, 2009].

Holt, Nigel, and Ian Walker. 2009. Research with People: Theory, Plans and Practicals. New York, NY: Palgrave Macmillan.

Schutt, Russell K. 2004. Investigating the Social World: The Process and Practice of Research. 4th ed. Thousand Oaks, Calif. : Pine Forge Press.

Stephens, M. 2008. Taming technolust: Ten steps for planning in a 2.0 world. Reference and User Services Quarterly, 47(4), 314-317.

Washington-Hoagland, C. & Clougherty, L. 2002. Identifying the resource and service needs of graduate and professional students: the university of Iowa user needs of graduate professional series. Libraries & the Academy 2(1): 125-143.