Using Open Data to Improve Public Services

Using Open Data to Improve Public Services

Andrew Stott UK Transparency Boardformerly Director, data.gov.uk & UK Deputy GCIO

World Bank23 Feb 2012

@dirdigengandrew.stott@dirdigeng.com

Open Data in the UK: The Policy Drivers

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Labour Coalition

UK Policy Drivers

New economic and social value

June 07 Mar 11

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Feb 09

Labour Coalition

UK Policy Drivers

New economic and social value

Jul 11

Improve public services

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Mar 09

Labour Coalition

Jun 09

UK Policy Drivers

New economic and social value

May 10

Improve public services

Transparent & Accountable Government

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A dataset can serve multiple objectives

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Open Data in Public Service Transformation

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Service Improvement: Why use Open Data?

Increase Pressure to Raise Standards

Support Informed Choice

Drive Engagement and Feedback from customers

Allow Diversity of Providers

Promote Localism

“It is only by publishing data that we can wrest power from officials & give it back to the people” – David Cameron, UK Prime Minister

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Some examples of putting this into practice

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Better Information services to the public

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Transport, public facilities and crime data among most downloaded Smartphone Apps

Enabling others to mine data to improve public outcomes

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Prescription data

Patient outcome data

Longitudinal health records

Pupil-level education records

Use data to compare and choose hospitals

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12+ WeeksMRSA-free

Good C-DiffrecordLow

Mortality

2 recentMRSA

Bloodclots

Patientratings

Civil Society also collecting hospital data

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Nation-wide Crime Data

14Vision: CrimeArrestConvictionSentence

Crime: Data Engagement

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Local team

Telephone, website, Facebook and Youtube ….

Local police

Twitter feed

How YOU can get involved

It’s very local

Accessible data on crime

Attract Inform Engage Action

Public Service data as a hub for civil engagement

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Citizen-sourced data

17#uksnow TN13 4/10

Crowd-sourcing to improve official data

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Civil Society front-end to public services

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Civil Society front-end to public services

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MySocietyservice

LocalCouncilcontext

Civil Society front-end to public services 2.0

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Data and Civic action 2.0

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“1.0” function

CrowdsourceKnowledge

Form groupsin civil society

Socialfunctionality

Government is a data user too

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Easier sharing

Lower transaction costs

Faster access to data

Reduced admin costs

Improved decisions

More “joined up” working

DataGM: Inter-agency benefits alone greatly exceed all open data costs

UK principles for data on public services

Data must include user satisfaction, spending, performance and equality

Applies to all providers, from whichever sector

Data accessible through government websites and independent tools

Use APIs to allow third parties to present government content and transactions

User driven and transparent implementation

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Lessons learned

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Important to have top-level political support

“Public information does not belong to Government, it belongs to the public on whose behalf government is conducted.”

“Greater transparency across Government will enable the public to hold politicians and public bodies to account”

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Important to have strong “demand-side”

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Incremental delivery

Photos: @memespring, @MadLabUK, @paul_clarke

Continuously engage with developers

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.. and highlight applications, not data

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Data Quality

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Release of data will reveal issues of data quality

Celebrate greater checking of data!

Use as stimulus to Measure Prioritise Improve

End

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