Vicky Martin, Waterway Manager th October 2015...Dec 06, 2015  · Vicky Martin, Waterway Manager...

Vicky Martin,

Waterway Manager

Bugbrooke - Tuesday 20th October 2015

Aylesbury – Thursday 22nd October 2015

• What to expect from the evening?

• Meet the waterway management team!

• CRT highlights

• Our Waterway

• Customer Service Standards – Signage

• Updates

• Winter Stoppages & open days

• Q&A

Lee King Amy

McEleney

John

HighmoreSarah Brown

Waterway

Manager

Vicky Martin

Customer

Operations

Manager

Customer

Support

Co-ordinator

Development

&

Engagement

Manager

Volunteer

Development

Co-ordinator

Stoke

Bruerne

Canal

Museum

Louise Stockwin

Stephanie Furniss

• Financial performance strong :

• Year end income at over £180m

• £15m better than original 14/15 plan

• Surplus of £5m+ generated rather than planned £6m

deficit

• Even allowing for additional waterway spend

(c.£3m)

• Good progress on other measures

• Longer Term strategy in place

Over £46m of income

generated last year

£26.1m income

Income up by 4% to

£33.8m

Income up 7.5% to £7.1m

(operating profit achieved)

• xxxxxx

• £1.6m raised

• c.10,000 active Friends at 31 March

(now c.14,500)

• Success with major donors, trusts &

companies

• Waterway repairs/

project spend up 10%

• Asset condition

improving – 14.1% in

D/E category, all

Government targets met

• Fewer unplanned

closure days

• xxxxxx

c. £10m third party

money last year

c. £10m third party

money last year

Major Heritage Lottery

Fund backed investment

• c.19m individuals visited our

waterways during the year

• 1 in 3 people now aware of

the Trust

By 2025:

• 75% public awareness

• 50% of public willing to support us

• 85% of customers satisfied

• 1m volunteer hours each year

• 500 miles of community adoptions

• 100,000 active Friends

• 500m visits each year

• 1m children & young people involved

• 21 Local Authorities, including six County Councils; 135 Parish and Town

Councils

• 410km of historic canals & rivers plus 15 reservoirs

• 6,500 licensed boats locally on South East waters, out of a national total of

35,000 (more than at the height of the Industrial Revolution)

• 307 Listed Buildings & Structures & 4 Scheduled Ancient Monuments

• 30 Conservation Areas, including three linear lengths of canal totaling 151km;

4 SSSIs (Sites of Specific Scientific Interest)

• 100+ local canal societies, angling groups, conservation and wildlife organizations actively involved in projects on the waterway

• Four significant new and restoration projects:

• Bedford & Milton Keynes Waterway (new)

• Daventry Canal Arm (new)

• Wendover Canal Arm (restoration)

• Buckingham Canal Arm (restoration)

• Volunteers

• 150 Volunteer Lock Keepers

• 20 Volunteer Helmsmen

• 7 Lead Volunteers

• 14 Community adoptions and 1 corporate adoption

• Audit & gap analysis of

customer facilities in the

South East

• Boating Sub group

• Pilot new standards next year

Mystery Shopper programme for staff

• Customer journey: pre arrival,

facilities, signage clear and helpful,

cleanliness etc

• Phase 1: 8 destinations across the

country including Foxton and Stoke

Bruerne

Welcome Stations

• Stoke Bruerne, Braunston,

Hillmorton and Banbury

National pilot to develop framework for DMPs

1. Agreeing the vision

- where do we want to be?

2. Gathering the Evidence

- where are we now?

3. Setting the direction

- how do we get there?

4. Identify the Action

- who will do what, and by when?

5. How they will measure progress

- what will success look like?

• Signage

• New national signage standards

• Signage audits

− 14 of Top 100 destinations in the South East

• Brand portal to ensure consistent design

• Combine and declutter

• Temporary and permanent signs

• Tone of voice

• Lock 71: lock side coping replacements completed and uneven block

sets lifted and levelled, also missing stone capping on lower steps

completed.

Towpath bank repairs undertaken. The existing concrete piles had failed along

a 12 metre section. A new solution was to install bag work to prevent further

erosion of the path and bank, installed approx. 4 ton of bag work topped with

soil and seeded.

Fencing

replacement

carried out

Lock 71 quadrant repairs: We collapsed the

damaged area and exposed a large hole with

water flowing through a crack in the paddle

chamber brick work. Repairs to the cracked brick

work were carried out and backfilled with puddle

clay and Type1 then replaced block sets along

with a number of other depressions.

• Brickwork repairs were

completed in the Blisworth area

where water was holding in a

rear garden. We had to install a

15m clay trench repair to

prevent this from happening.

• A high priority notification was

recently carried out (Leicester

Line) which included a parapet

wall rebuild on the towpath side

and brickwork repairs and

repointing to the culvert

headwall on the offside.

Removal of old LB Brickwork at

Somerton Common

Softbank Protection

x 4 at Somerton Mill

• Access Steps at Somerton Mill

• Bank repair below Pigeons Lock

• Leak stopping Opposite Kirtlington Stud

• Bank Repair Immediately S Br 207

• Failed Bank and exposed tie rods at

Lower Lock approach Lock 15, Marston Doles

National 4.7%

SE region 2.4

• Increase in number of

boats registered without

a home mooring

2500

3000

3500

4000

4500

5000

Mar-10 Mar-11 Mar-12 Mar-13 Mar-14 Mar-15

Licensed boats registered without a home mooring

• Increase pressure from Stakeholders to address the issue

of perceived non compliance

• Review sightings to see if there is concern

• Where there is concern – licence renewal restricted to 3 or 6 months (provide a further opportunity to show a compliant movement pattern)

• If they don’t renew, enforcement action continues (boat is unlicensed).

• If they renew – movement monitored and further reminders sent half way through licence.

• Final decision at end of restricted licence- renew for further period to maintain pattern- no further licence offered on the basis that the boat

will continuously cruise

0

20

40

60

80

100

120

May June July Aug Sept Oct

Number of Restricted Licenses Issued- as at mid Sept 15

3 mth 6 mth

Central East, 6%

London, 45%

North, 11%

NW & Mids, 5%

South East, 21%

South West, 13%

Distribution of Restricted Licences Issued- as at mid Sept 2015

Volunteering update

James Clifton

Enterprise Manager

October 2015

• Grand Union Canal

• Soulbury pumping station

− Grade II, restore for rental. £107k.

• Stoke Bruerne interpretation

− Interpretation panels being installed now

• Tringford pumping station interpretation

− “keeping boats afloat from 1817 til today”

• Kings Langley 2.4km ?

• Wendover Arm

− c£2m joint Heritage Lottery bid

• Buckingham Arm

• Daventry Arm

• Towcester Arm

• Aylesbury Arm - towpath

• Arla

− c£400k.

• Aylesbury East

− £200k

• Aylesbury Woodland

− ?

• Oxford Canal

• Frenchay Road

− 300m £115k.

• Oxford Cycleway

− 3km, OxLEP

• Other projects

• Mental Health Benefits of Waterways

• Sport England – Two Arms on Two Legs 11/09/16

• B&MK – Campbell Park / Bedford Head of Navigation

Sport Development Manager

The Sports Development Manager is tasked with raising sports participation on

the Trust’s estate, drawing resources across the wider CRT central and regional

teams including fundraising, marketing, PR and communications, consumer

insights, volunteering and community engagement. The role also facilitates the

Trust’s wider national strategy around sports participation. The Post is jointly

funded by Sport England and the People’s Postcode Lottery. Recent Events:

Since March a number of initiatives have been delivered:

6 week canoeing project for Young

Carers at Bulbourne:

Two Canal & Park Activity Days (below)

in Aylesbury & Banbury (canoeing,

angling, cycling and fun run):

Paddleboarding on the Weston

Turville Reservoir:

• Regular ‘Canal Runs’ (similar format to Park Run) in Aylesbury, Milton Keynes and Birmingham

• Regular Paddle boarding and Canoeing Sessions in Aylesbury and Banbury

• Northampton Canal & Park Activity Day

• Inclusive Angling Days in Aylesbury & Northampton

One for the diary…

Half Marathon:

Sarah Brown

• Adoptions and Canal Partnerships

• Volunteering

• Youth Engagement

• Taster days and events

• Parish Councils and Local

Authorities

• Customer groups and corporates

40,000 hours contributed by volunteers. (Thankyou to everyone who has

contributed!)

150 Volunteer Lock Keepers assisting our local Customer Operations teams

to provide effective customer service

15 Community Adoption Agreements – communities undertaking a range of

maintenance and restoration projects on a regular basis

11 Lead Volunteers have supported the Waterway team to deliver a range of

projects

3 ‘Towpath Taskforce’ - Aylesbury, Hawkesbury Junction and Oxford. These

are regular volunteering days which take place each month which anyone is

welcome to attend (more details on the Canal & River Trust website).

A national partnership project led by the Scouts Association that the Trust is

involved in.

The Trust work alongside a number of well-established and highly regarded

partners to engage with up to half a million young people across our network.

It will help to:

• Increase community engagement across our network

• Deliver our vision: Living waterways transform places and enrich lives

A Million Hands will tackle four social issues with support from other national charity

partners:

• Improving the lives of those affected by dementia with Alzheimer’s Society

• Improving the lives of those with additional needs with Leonard Cheshire

Disability and Guide Dogs

• Improving mental wellbeing and resilience with Mind

• Ensuring everyone, everywhere has access to clean water and sanitation with

WaterAid

Share the space:Towpaths are popular

places to be enjoyed by

everyone. Please be

mindful of others, keep

dogs under control and

clean up after them.

Drop the pace:Pedestrians have priority

on our towpaths so be

ready to slow down; if

you’re in a hurry,

consider using an

alternative route for your

journey.

It’s a special place:Our waterways are living

heritage with boats, working

locks and low bridges. So

please give way to waterway

users and be extra careful

where visibility is limited.

What’s next?

• Define our local priorities

• Implement better signage – better tone of voice

• ‘Maplets’ to engage with waterway users

• Events to continue the campaign

John Ellis BSc(Hons) MIFM C Biol

MRSB

• CRT Canal Pairs

Championship Final Sat 24th

October.

Birmingham & Fazeley

• Otter Mortality

GU Leicester Line. VBS.

• Possible 2016 CRT Fish

Campaign

• Two New Funding

opportunities. Angling Trust

Fisheries Improvement Fund

plus Angling Participation

Fund

• National Angling

Development Manager.

Internal Promotion.

• Roach appeal and zander management

plan.

GU Braunston to MK

• Formation of community angling club at

Hemel Hempstead.

• Participation Programme with clubs and

at CRT events.

• Crucian carp conservation project

Wolvercote Pool.

FRED – Fish Rescue Education Day

Stoke Bruene, February 2016

CANAL PAIRS CHAMPIONSHIP 2016Come along and watch some expert canal anglers.

More details at the Spring Forums

Lee King – Customer Operations

Manager

Grand Union North (GUN)

Lock 10 – 12Long Buckby

(Grand Union Canal)

Gate replacement works

2 November - 20 December

Lock 6,10 & 11, Northampton Arm

(Grand Union Canal)

Gate replacement works plus various

associated repairs

4 January - 28 February

Lock 14-17, Northampton Arm

(Grand Union Canal)

Gate replacement works and other

associated repairs

4 January - 28 February

Stoke Bruerne

(Grand Union Canal)

Repairs to be undertaken

8th February - 18 March

Grand Union South (GUS)

Lock 10, Aylesbury Arm

(Grand Union Canal)

Gate replacement works

2 November - 20 November

Lock 14,15 and Bridge 16, Aylesbury Arm

(Grand Union Canal)

Leak related lock work and bridge related

brickwork

2 November - 2 December

Lock 31, Horton Lock to Lock 34,

Seabrook Lock, Aylesbury Arm Junction

(Grand Union Canal)

Gate Relining works

11 January - 26 February

Bridge 87

(Grand Union Canal)

To carry out repairs and stabilisation works to

a brick arch bridge. Works to bridge and piling

operations lead to the requirement of a stoppage

rather than a restriction.

18 January - 26 February

Lock 82, Stockers Lock

(Grand Union Canal)

Gate replacement works

8 February - 26 February

Lock 58

(Grand Union Canal)

Gate relining works

20 February - 11 March

Lock 75, Cassiobury Park

(Grand Union Canal)

Gate relining works

7 March - 9 March

South Oxford (SOX)

Lock 42, Roundham Lock Gate refit works

2 November - 13 November

Somerton Deep Lock 34 Gate relining works

16th -27th November

Lock 30, Grants Lock Gate relining works

30 November – 7 December

Lock 29, Banbury Lock Gate reline works

30 November – 7 December

Lock 27, Little Bourton Gate relining

10 December – 18 December

Lock 12, Shop Lock Gate and Lock ladder replacement

11 January - 29th January

Radford Bottom Lock to Stockton Flight 9

Lock 23 Radford Bottom Lock-Lock 6

Cill, fenders, and reline works

11 January - 11 March

We will be holding two open lock weekends this Winter in the South East.

• Banbury Lock 29 - 5th & 6th December 2015

• Stoke Bruerne 13th-14th February 2016