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SMARTCITYMobile App for Empowering front lineCorporation Officers for Smart Policing
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Contents
1
2
About SMARTCITY
Role based Services in Mobile app
3
4
5
Registration Process
Security Measures
Future Roadmap
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About
Effective utilization ofInformation Technology
Empowering the frontline Corporation Officers
Role based customized services
Internal Informationsharing & Knowledgeexchange services toempower front line
Technology Processes
Deliver servicesAnytime, Anywhere
Journey from e-governanceto m- governance
corpora on cers
Helps in regular checking /surveillance over all repeatoffenders residing incorporation limits
Consolidation of differentapplication functionalities in toSingle-Sign-on services
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Proposal
Citizen Facing App & Kiosk which covers all elements that interfacebetween the Municipality and citizens
Grievance Management Payment of all kinds of Bills Avail Services like Request a Water Tanker, information about any
Public Health Related Matters..etc. Reporting services Safe Places Infra enquires ( shops, community halls etc) City Guide Customer services ( Trade licensing, alertsetc)
Corporation facing app which covers all the elements related to their
works from collections to surveillance. Intra-Municipality App that would help the Municipality become a
SMART Municipality
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Interface
Corporation interface: 2 ( WEB ADMIN )
Citizen interface: 1
Corporation officers interface: 1
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Services
Reports & ServicesCity Information
Payments & ReportsAlerts
Municipal Services
Information Search
Safe Places
Site Management
Trade Licensing
Initial Enquiry
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Citizen interfaces
Mainly Useful for Non Emergency Services
Acts as an Unmanned outpost
Captures all relevant Information including the Original Copy of the grievance required for FIR
launch
Finger Print and Aadhaar Authentication significantly reduces Fake Calls
Complaint Reference Number printed, emailed and SMS to User
Scanned Copy of the complaint sent to Use, Relevant Municipal department
Ease of Payment of Bills
Citizen interface: 1
Mobile App allows Municipality to send alerts to all citizens
Request Municipal Services Like Water Tanker, Birth, Marriage registrations etc.)
Vital City Information (Population, events etc.)
Trade Licencing Services
Reporting Services (Pot Holes, Sanitation, Garbage Collection etc.) Tax and challan payments & their individual reports
Safe Places (imp places)
Vacant Shop and building Information and initial enquiry
Information Search.
Citizen interface: 2
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A SMART Kiosk allows the citizens to lodge Grievances which
can be picked up by the right Municipality Area
We have introduced integration with AADHAR card, and Finger
Kiosk ( Citizen Interface)
r n rea er ase ac va on.
A comprehensive Back-office Management for the Municipality
integrated based on Roles
Comprehensive reporting system
The Grievence gets a printed Acknowledgement receipt, an email
copy of the complaint and a complaint number
The citizen can track the status
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Services Provided
Complaints Registration
SMART Citizen Enrolment
Kiosk ( Citizen Interface)
SMART Migrant Worker Enrolment
SMS / Video Message to Municipal Commissioner
E-Challan Payments
Request for Licences
Permissions Requests
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Kiosk ( Citizen Interface)
Single Point access to state
machinery for grievance reporting
Fingerprint Database
Networked to control room and a
Government
Schools/Colleges
Health Centres/Hospitals
Post Offices
Key Benefits Placement Scenarios
Public Interaction Hotspot
An operational un-manned Outpost
Will be accompanied with TRAINING
modules
Enhanced public perception
Will lead to confidence building and
trust among citizens
stops
Malls & ATMS
Business Areas
Residential Areas/Resident
associations
Along the highways
Selected Petrol Pumps
Tourist spots
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Corporation interfaces
Mobile App allows corporation offices to send and receive
alerts to citizens
Request Municipal Services Like Water Tanker, Birth,
Marriage registrations etc.) notifications can come to
their device itself of instant action and acknowledgment is
also done through the mobile.
Corporation interface: 1 (Mobile app)
Vital City Information (Population, events etc.)
Trade Licencing Services Concerned officers can
acknowledge the receipt and also inform the citizen what
are the relevant an next proceeding steps.
Reporting Services (Pot Holes, Sanitation, Garbage
Collection etc.) - Concerned officers can acknowledge the
receipt and also inform the citizen what are the relevant
actions they have taken
Tax and challan payments & reports
Vacant Shop and building Information and initial enquiry -Concerned officers can acknowledge the receipt and also
inform the citizen what are the relevant an next
proceeding steps.
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Corporation interface: 2 ( web admin )
Dashboards which will reflect the overall picture and health of the corporation
Gives you insight into the grey areas by looking at the numbers
Customised reports for all the different role based logins
Corporation interfaces
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Representation on the maps
Track the tracks for surveillance purpose
Zone wise snapshots to measure performance
Corporation interface: 2 ( web admin )
Corporation interfaces
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Role wise Services (Corporation officers)
Role based logins can be provided to the different levelcorporation officers.
Based on their role only those specific modules will be visibleto the users.
be viewed on their devices by the senior level offices. All the usage reports and information accessed reports are
captured (timestamps, what kind of information, @ whichlocation etc).
Zone, division and area wise reports can be generated to
understand the performances.
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Corporation Officer Services
CCTV Cameras
Lookout Notices
Patrolling ManagementCollaboration
Defaulter Checking
My Desk
Process Standardization
Community Policing
iReport
Event Management
Site Management
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iReport Corporation officers
Citizens or front l ine officers ofcorporation can Report an type off issuefrom field
Can select type of issue along withdescription
Location can be geo-tagged Can attach the different media
Video File Audio File Photo graphs Image from photo gallery
Option available to Notify All
Notification will be sent to all the
concerned Officers along with Lat-Longof issue on the map. Case related evidences in the form of
Video, Audio and Photograph can becaptured from the field.
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iReport - Corporation officers
Helps in capturing the evidences fromfixed incident and notify the citizenswho reported the issue.
Can capture the evidences in differentmedia files
Video File Audio File Photo graphs Image from photo gallery
All evidences are geo-tagged for future
reference
Helps in the improving the citiesjourney to a smart city as there is twoway communication.
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Patrolling Management(Tax mapping & management)
Helps in Geo-Tagging of
Shoppping malls Markets Commercial Establishments VLT ( vacant land tax ) Others
Add Establishments owing high taxes Double Click would show the total
outstanding and last paid data Auto popup of added entities based on
Lat-long Every visit stamped with Date, Time
and place automatically.
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Patrolling Management(Tax mapping & management)
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Patrolling Management(Tax mapping & management)
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Complaint Mapping
Mapping based on type of complaint byarea (Sanitation, Garbage Collection,Illegal Construction, Etc.) Helps with
row sourc n n orma on
Quick Filter for : Water Complaints Flooding
Sanitation Garbage Dump Illegal Construction
Area Cleanliness Stray Dogs
Search based on area or name
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Collaboration( Service Vehicle Tracking )
Role based Monitoring of Vehiclesbased on type of vehicle
Water Tankers
Garbage Trucks Clean Trucks Officers Vehicles
GPS Integration of Service Delivery(Delivery of TAX notice or Receipt,Water tanker, etc)
All Stake holders (Departments)contact numbers in case of any co-ordination
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Collaboration( Service Vehicle Tracking )
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Interface with System
01
Defaulters Checking
Checking / Verification
Defaulters Search database including vitalinformation related to their taxes
Search based on revenue type ( Property tax,water tax, vacant land taxetc)
Name, Alias Name Taxation no
Automated location markings of HistorySheets of defaulters based on the lat-long
Geo-tagging along with date and time ofverification/Checking
Senior officers can view from anywhere
Status update
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Defaulters Checking
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Towers & Cams & Hoardings
All Hoardings, towers and CC Camerasin GVMC are geo-tagged
Towers & Cameras can be viewed
Search based on Operator, Latitudeand Longitude
Helps in identifying and providingseamless information to end users.
Can color code whether they vacant or
occupied, Tax paid or otherwise andother related information.
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Towers & Cams & Hoardings
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Event Management
PREVENTION OF FOOD ADULTERATION All the medical officers work will betracked along with capture of vital
information. Medical Care
Urban Malaria Scheme
Vital Statistics (Birth & Death Registration)
VACS AIDS Control
Trade Licensing
Veterinary Public Health
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My desk
Personalized services for each user
Categorized as
My Personal My Workbench
My Personal
Pay slip Service Book Daily Progress Report (DPR) Leave Management
My Workbench
Patrolling Management Incident Management Emergency Management Leave Management
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01 02
Process Standardization
Inside Process StandardizationDepartment wise Standard
Operating Procedures
Process standardization
Operating Procedures, Check Lists
Dos and Donts at the crime scene
Enhance the Knowledge Anytime& Anywhere
GeneralGuidelines
Propertydefaulters
Medical
SOPS
Parkings
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Community Service
Identification of Community Felt Needs
Search based on the registeredmembers
Re uest for formation of CommunitGroups and organizing the programs
Activity Calendar Showcase the felts needs of the
citizens like SOCIAL SECURITY PENSIONS SELF HELP GROUPS RAJIV YUVA KIRANALU BANGARU TALLI SCHEME
ANA SRI BHEEMA YOJANA (JBY) Dr.Y.S.R.ABHAYAHASTAM STREET VENDORS CITY LIVELIHOOD CENTERS
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Status of any deviations from Planningpermissions
Health and Safety Inspections andcollection of deviations
Community Service
No O jection Certi icate
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Site Management ( Inspections )
Any deviations from Planning can bere orted from the site itself.
Site, Health and Safety Inspections andcollection of deviations
Issuing of clearance certificate toobtain No Objection Certificate can bedone from here.
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Registration Process
User has to Registration in website
Two level Approvals required
SIM card and IMEI number should match for approved users
APK will be pushed directly to the desired Mobile devices
Automatic updates whenever new version released
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Security Measures
Encrypted Data Transfer
SIM & IMEI validation to detect authorised users
Audit Log to find who , what and where the services are being used
Geo-fencing alerts, if the allowed boundaries crossed
Automatic application kill, in case of mobile lost
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