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Business service management
Overview
Business Service Management
Business Service A Business Service B Business Service C
Business
Downtime
Management
Business
Event Calendar
Business SLA
Management
Business
Event
Scheduling
▪ Business service management is planned to be enhanced:
– Definition of service times based on Service Level Agreements (SLA) on business service level
– Measurement of actual availability at technical service level and consolidation to business service level
– Calculation of compliance to defined SLAs
– Embedded analytics to enable SLA reporting
▪ Business service as collection of
technical services (cloud service tenants
or system clients) to represent business
functionality
▪ Processing of maintenance, disruptions,
degradation, and communication events
as exposed by Cloud Availability Center
▪ Propagation of received events from
technical service to business service
level
▪ Definition of customer-specific operation
events at business service level
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
What is it?
Business
Downtime
Management
Business Service Management
Business Service A
Business Service B
Business Service C
Business
Event
Calendar
Business SLA
Management
Business
Event
Scheduling
▪ Compose business services as a combination of
multiple cloud services or on-premise systems
▪ Retrieve information from Cloud Availability Center
(CAC) and from other use cases in SAP Cloud ALM
▪ Schedule and communicate custom events on
business service or cloud service level
▪ Trigger event processing (e.g. mail notifications) on
detected business events like outages or degradations
▪ Define and monitor Service Level Agreements (SLAs)
on business services
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Data collection
Cloud Availability Center
Business
Service
ManagementEvent and
Alert
Management
Other
Monitoring
Use-Cases
Cloud Landscape DirectoryLandscape
Management
▪ Business service management receives information about maintenance times, degradations, and outages
from Cloud Availability Center (CAC)
▪ Additional information on the status of services and systems are received from other use cases in
SAP Cloud ALM
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Event processing
* Planned functionality
Intelligent
Event
Processing
Business
Service
Management
Notification
Management
Operation
Automation
3rd Party
Integration*
▪ Business service management will trigger events when the status of a business event changes
▪ In intelligent event processing (IEP), the user can define rules based on these events
▪ Based on these rules, IEP will trigger actions like email notification or start a workflow
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Business service events
Disruption
Degradation
Maintenance
Communication
Runtime Status
Unplanned
Planned
Communicated by SAP
or
created manually
Measured and
communicated by SAP
Disruption
Degradation
Maintenance
Normal
Business SLA-relevant
Not business-SLA-
relevant
SLA RelevanceSource
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
The phases of a business event
CompletedIn ProgressPlanned
Disruption /
Degradation
Announcement Reminder Start Status Update Completed
Detection Status Update Resolution Root-Cause Analysis
Maintenance /
Communication1
1 2.. 3 4
2.. 3 4.. 5
8PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Configuration
Prerequisites
▪ Cloud services and managed systems must be registered
to SAP Cloud ALM
Setup
1. Define for which business service event you want to raise
an event in intelligent event processing
2. Create business service and add cloud services and
managed systems
3. Define event reaction in intelligent event processing
9PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Configuration
Setup Steps:
1. Open the Configuration panel
2. Activate the business events for
which you want to create technical
events (one-time setup)
3. Click “Create Business Service”
4. Maintain a name and a description
5. Select the services and systems
that belong to the business service
10PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Event processing
* For detailed information, please watch the unit on intelligent event processing in week 3
▪ Business events created in business service management
can be processed in intelligent event processing*
Setup steps for event processing
1. Open intelligent event processing
2. Create a new event processing rule
− Enter a name for the rule
− Select type ‘Business Service Management Event’
− Enter the business event name
− Enter the business service name and type
− Enter the recipient from the verified recipients in
Notification Management
11PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Usage
Business service management supports
▪ Business service overview: the status monitoring for the
service and system group that is represented by the
business services
▪ Event calendar: for the display and scheduling of IT events
12PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Business service overview
The business service overview provides
▪ The current status of the business service and its duration
− The status is calculated as the worst current status of all
the cloud services and systems within the business
service
− The status is represented by a color bar for easier
recognition of not-normal statuses
• Green: Normal
• Blue: Maintenance
• Orange: Degradation
• Red: Disruption
▪ The next upcoming event for the business service, its start
time and duration
▪ Details for the upcoming events can be found in the event
calendar
13PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Event calendar
The event calendar contains
▪ Events propagated via the Cloud Availability
Center
▪ Custom events created by the customer
You can choose different time resolutions
and switch between a calendar and a
table view
14PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Event details
Click an event in the even calendar to
access the event details
In the event details, you find
▪ Event information: with the timing of the event,
the current status, and the affected services
▪ Action log: with the complete communication
regarding this event
▪ Service information: with detail information on
the affected services
15PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Create custom events
You can schedule own communication
or maintenance events for your business
services
16PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Demo
17PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business service management
Summary
In this unit you learned:
▪ How you can use business service management to
group logically related services and systems
▪ How you can use the event calendar to learn about
planned events, degradations, and disruptions for
your business services and schedule own business
events
In the next unit you will learn:
▪ How to set up and use intelligent event processing
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
Overview
Intelligent Event
Processing
Embedded
Monitoring &
Alerting
Embedded
Alerting
to enable unified alert
handling
Other internal
applications e.g.
business service
management
External
Monitoring &
Alerting
Embedded
Automation
External
Automation
Other external
applications e.g.
incident
management
Embedded
Channels
to support eMail,
instant messages,
tickets, chat
Operation
Automation
to support embedded
and external
automation
Generic
Channels
to provide APIs to be
utilized by 3rd party
vendors or customers
▪ Unification of incoming events sent by
SAP Cloud ALM applications or external
senders (inbound unification)
▪ Efficient event processing based on
central configuration and forwarding to
one or multiple receivers (outbound
unification)
▪ Handling of events independently from
alert management e.g. usage of same
event handling for monitoring use cases
and business service management
▪ Provides foundation of intelligent
correlation of events e.g. correlation of
manually generated with automatically
generated alert
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
What is it?
Event Creation Event Processing Event Reaction
Based on the monitoring
application in SAP Cloud ALM,
events are created for issues
detected in the managed
services or systems.
Additionally, events from 3rd party
applications can be ingested into
SAP Cloud ALM.
Based on the resulting event
groups and event clusters and
the event rules in intelligent event
processing, follow-up actions are
triggered like:
▪ Alert creation in the alert inbox of
an application
▪ Email notifications to defined
recipients
▪ Incident creation or update
▪ Operation automation workflows
Intelligent alert processing
processes the events and
performs:
▪ Normalization
▪ Enrichment
▪ Deduplication
▪ Correlation
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
Configuration
Prerequisites
▪ Cloud services and managed systems must be
registered to SAP Cloud ALM
▪ SAP Cloud ALM applications must be set up to
create events
Setup
1. Define event rules in intelligent event processing
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
Configuration
* For more information on alert & notification management and operation automation
please attend the units “Alert & Notification Management” and “Operation Automation”
Setup Steps
1. Create a new event processing rule
2. Define a meaningful name
3. Define event selection criteria
− Available event properties depend on the event
source
− All filters allow regular expression matching
4. Define assigned actions for downstream processing*
In the case that multiple event processing rules match
for the same event, all rules will be processed
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
Demo
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent event processing
Summary
In this unit you learned:
▪ How to create event rules in intelligent event
processing to process events in SAP Cloud ALM
In the next unit you will learn:
▪ How to set up and use alert and notification
management
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Overview
Alert management and notification management
are both consumers for intelligent event
processing
▪ Alert management: efficient management of alerts
created by the various monitoring applications in
SAP Cloud ALM using application-specific alert
inboxes
▪ Notification management: management of
recipients for SAP Cloud ALM notifications
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Alert management – motivation
Service
Manager
Service A
Service B
On-Premise
System
System
Administrator
Which alerts
need most
urgent reaction?
Which alerts
have been
assigned to me
/ my team?
Did the alert rate
of service B
increase during
the last weeks?
What is the
average alert
resolution
speed?
How can I
perform a root
cause analysis on
this issue?
Did this issue
happen before?
What was the
alert resolution?
Which of my
services or systems
produced the most
alerts?
How many
tickets were
created this
month?
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Alert management – scope
▪ Embedded alert inbox for each
monitoring application
− Each inbox contains the alert
information appropriate for the
selected application
− This allows for a more efficient root
cause analysis and processing of
the alert
▪ Integrated alert handling procedures
like alert assignment, notifications,
and operation automation workflows
▪ Further capabilities like cross-
application alert inbox and alert
reporting are planned in the future
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Alert inbox – usage
Handle alerts by confirming,
displaying the logs, or
assigning a processor
1
Check the alert details for the
event details and already taken
actions
2
Check available operation flows
and start alert resolution3
Alert List View
Alert Details
Start Operations Flow
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Demo – Alert management
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Notification management – overview
Notification management manages email
recipients for SAP Cloud ALM notifications
To ensure compliant processing, the following
functionality is provided:
▪ Double opt-in procedure to ensure only confirmed
recipients receive notifications from SAP Cloud ALM
▪ Provide an opt-out option to every notification sent
from SAP Cloud ALM
▪ Handling of bounced emails
▪ Ensure compliance with European Union’s General
Data Protection Regulation
8PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Notification management – notification receiver registration
Every receiver must verify their email address
and consent to receive email notifications
Setup Steps:
1. Add a new recipient in notification
management
2. The registration will trigger an email to the
recipient
3. Consent to the email notifications
Only verified email recipients will receive
emails and hence only verified recipients
should be used in intelligent event processing
9PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Demo – Notification management
10PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Alert and notification management
Summary
In this unit you learned:
▪ How alert management helps you to efficiently handle
alerts for the different SAP Cloud ALM for operations
applications
▪ How notification recipients for SAP Cloud ALM can be
added via notification management
In the next unit you will learn:
▪ How to set up and use operation automation
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Benefits
Operation automation allows to automate
▪ Problem resolution procedures triggered by alert and event
processing
▪ Standard operational procedures related to the operations
of your hybrid landscape
Operation automation integrates with
▪ SAP Workflow Management to automate problem resolution
and operational procedures which require a mixture of manual
and automated tasks
▪ SAP Intelligent Robotic Process Automation to automate
manual repetitive tasks
▪ SAP Automation Pilot to automate DevOps tasks
Problem resolution procedures or standard operational
procedures triggered by SAP Cloud ALM operation
automation are called “operation flows”
Problem Detection
Problem Routing
Problem Resolution
Operation Automation
Operation Flow 1
Operation Flow 2
…
SAP
Workflow
Management
SAP
Intelligent
RPA
SAP
Automation
Pilot
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Configuration
Prerequisites
▪ Customer needs to have a subscription for the relevant
external automation engine
▪ External automation engine must be reported into
landscape management from SLIS
Setup
1. Define an endpoint in landscape management pointing
to the relevant external automation engine
2. Register each SAP workflow, IRPA automation, or
Automation Pilot command that should be triggered
from SAP Cloud ALM as an operation flow
3. If the operation flow should be triggered automatically
in the context of an alert: Define an intelligent event
processing rule to link the operation flow to an alert
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Prerequisites
SAP Workflow Management operation flows
▪ You have an active SAP Workflow Management subscription
▪ You have developed workflows that support the resolution of problems
detected by SAP Cloud ALM or to process standard operational procedures
SAP Intelligent RPA operation flows
▪ You have an active SAP Intelligent Robotic Process Automation
subscription
▪ You have developed SAP IRPA scenarios that support the resolution of
problems detected by SAP Cloud ALM or to process standard operational
procedures and set up the respective infrastructure
▪ You can check your active subscription in the respective subaccount in SAP
BTP Cockpit
SAP Automation Pilot operation flows
▪ You have access to an SAP Automation Pilot account
▪ You have developed SAP Automation Pilot commands that support the
resolution of problems detected by SAP Cloud ALM or to process standard
operational procedures
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Create endpoint to automation engine
▪ Make sure that you have an entry in landscape
management for your subscribed automation
engine:
– SAP Intelligent Robotic Process Automation
– SAP Workflow Management
– SAP Automation Pilot
▪ If the entry doesn’t appear automatically via SLIS
import, you can create the service manually in
landscape management.
▪ Create an endpoint for the service and make sure
to select ‘Operation Automation’ as use case
▪ For more information on how to create the
connection, please refer to the SAP Cloud ALM
Expert Portal
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Register operation flows
To be used in SAP Cloud ALM, operation
flows first have to be registered
Setup Steps:
1. In the operation automation application, click
“Register Operation Flow”
2. Select the automation engine that contains the
workflow, scenario, or command
3. Enter the endpoint as Destination; if only one
exists it will be preselected
4. Select the Workflow ID from the input help
5. Select the Use Case this operation flow can be
used for
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Setup demo
8PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Usage
Operation flows can be triggered from different
locations:
▪ Automatically as a reaction to an event
▪ Manually from an alert in the alert inbox
▪ From the operation automation application
9PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Trigger operation flows automatically from an event
▪ Operation flow instances will be triggered
automatically from events if a suitable event
processing rule has been defined
▪ Event context information like alert keys is
transferred automatically to the operation flow
instance
▪ For alert type events you can review the status
of the triggered operation flow instances in the
alert details
▪ By selecting the Instance ID you can jump into
the tool-specific monitoring UI in the external
automation engine tenant and review more
details about the execution
10PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Trigger operation flows manually from alert inbox
▪ As an alert processor you can trigger suitable
operation flows manually from the Actions menu
▪ The UI proposes a list of operation flow
definitions that fit to the monitoring use case
▪ Select Start Instance to trigger a new instance
manually
− Event context information like alert keys is
transferred automatically to the operation flow
instance
▪ Afterwards, you can review the status of the
triggered operation flow instances in the alert
details
11PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Operation automation application
The operation automation application shows the
list of operation flow definitions already registered
with SAP Cloud ALM
From here you can:
▪ Register a new operation flow definition
▪ Trigger a new instance of an operation flow for testing
purposes
12PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Usage Demo
13PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Operation automation
Summary
In this unit you learned:
▪ How to set up operation automation
▪ How to use operation automation to trigger operation
flows to automate problem resolution and standard
operational activities
In the next unit we will:
▪ Summarize the information on SAP Cloud ALM
▪ Give you an outlook on what’s to come in the future
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Summary and outlook
SAP Cloud ALM for operations – holistic support for your cloud-centric business solution
SAP Cloud ALM
ABAP
Systems
Cloud
Services
User &
Performance
Monitoring
Health
Monitoring
Job &
Automation
Monitoring
Intelligent
Event
Processing
Operation
Automation
Business
Process
Monitoring
Integration &
Exception
Monitoring
Business
Service
Management
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Summary and outlook
SAP Cloud ALM for operations – delivery strategy
SAP Help
Portal
SAP Web
Assistant
SAP Cloud ALM for
Operations Expert Portal
Continuous delivery of new features: Features are released as soon as they are ready and
fulfill all legal and quality-related prerequisites (bi-weekly feature delivery, daily patch delivery)
Information about released features and supported content can be found in SAP Help Portal,
in the built-in Web Assistant, as well as in SAP Cloud ALM for Operations Expert Portal
!!! Continuous delivery of new functionality to the cloud ► No releases any more !!!
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Summary and outlook
SAP Cloud ALM for operations – content road map
This is the current state of planning and may be changed by SAP at any time.
Currently available Planned until end of 2021
Integration &
Exception
Monitoring
Business
Process
Monitoring
User &
Performance
Monitoring
Job &
Automation
Monitoring
Health
Monitoring
SAP S/4HANA Cloud
SAP S/4HANA
SAP SuccessFactors
(further KPIs)
SAP Marketing Cloud
SAP S/4HANA Cloud
SAP S/4HANA
SAP Business Suite
SAP Marketing Cloud
SAP Sales & Service Cloud
SAP Integration Suite (Cloud
Integration)
SAP Ariba (Business Network &
Cloud Integration Gateway)
SAP SuccessFactors Employee
Central Payroll
SAP Master Data Integration
SAP Integrated Business Planning
for Supply Chain
SAP Ariba (Guided Buying &
Strategic Sourcing)
SAP Integration Suite (API
Management & Open Connectors)
Business Event Bus
SAP Analytics Cloud
Central Order
SAP S/4HANA Cloud
SAP S/4HANA SAP Sales & Service Cloud
SAP Analytics Cloud
SAP BTP (NEO and CF)
SAP S/4HANA Cloud
SAP Marketing Cloud
SAP SuccessFactors Employee
Central Payroll
SAP BTP Workflow Management
SAP Integration Suite (Cloud
Integration)
SAP Intelligent Robotic Process
Automation
SAP S/4HANA
SAP Business Suite
Further KPIs for all editions
of SAP S/4HANA and SAP
Business Suite
SAP Integrated Business Planning
SAP SuccessFactors Employee
Central Payroll
SAP S/4HANA
SAP Business Suite
SAP Cloud ALM
SAP Business Suite
SAP SuccessFactors
SAP SuccessFactors
SAP Concur
SAP Fieldglass
SAP Central Asset Management
SAP BTP (NEO and CF)
SAP Field Service Management
SAP Business Suite
SAP Marketing Cloud
SAP Intelligent Robotic Process
Automation
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Q4 2021
Summary and outlook
SAP Cloud ALM for operations – functional road map
Q1 2021Q3 2020 Q3 2020Q4 2020
Find more details in the Road Map Explorer
Q2 2021
This is the current state of planning and may be changed by SAP at any time.
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Summary and outlook
Summary
In this training you learned:
▪ How you can leverage SAP Cloud ALM for operations
to run your cloud-centric business solution smoothly
▪ How to set up and use SAP Cloud ALM for operations
▪ How to provide transparency in your business solution
from business services to the health of technical
services, including efficient event and alert
management
▪ How to enable collaboration between business and IT
via efficient business service management and
operation automation
▪ How new features of SAP Cloud ALM are delivered
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