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Welcome
A Decision Science Approach to Operational Efficiency
Jeffrey Coleman
Director
Cox Communications, Inc / Analytics Center of Excellence
# T C 1 8
Agenda
Introduction
Decision Science at the Speed of Business
Building Blocks of Enablement
Aligning Dashboard Design with Strategic Insights
Decision Science in Action - Cox Communications Case Study: Process Improvement and Transaction Reduction
Q&A
3rd Largest
U.S. Cable
Company
6 Million
Residential
& Business
Customers
Nearly
20,000
Employees
Nationwide
$11 billion in
2016 Total
Revenue
Decisioning, Not Dashboarding
Imagine what could happen if
you could….
Provide your
leaders with
valuable, pertinent
information at the
exact moment it
was needed
Provide
Predictive
Visualizations
of Possible
Future
Scenarios
Empower
leaders to
identify
opportunities
within their
organization
and team
Monitor
successes and
issues as
improvement
strategies are
implemented
Tableau can illustrate the data
behind the science.
Value
Across
Multiple
Leadership
Levels
Anticipate
the User
Enable the
Decision
Making
Process
Components of Enablement
Executive Dashboards
High-level metrics
and information
with context for
decision making
Opportunity Dashboards
Highlight areas of
focus to promote
successful action
or investigate room
for improvement
Analysis Dashboards
Pinpoint
organizational
resources not
performing to level
Decision Science in ActionHow the Repeat Rate Dashboard Supports Cox’s Transaction Reduction Efforts
Q&A
Please complete the
session survey from the
Session Details screen
in your TC18 app
Thank you!
#TC18
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