Welcome to the Sabic Briefing Webinar on your …...Membership App - Now available for your...

Welcome to the

Sabic Briefing Webinar on your

membership : 30BYCA000015

March 2013

1

Agenda

• Who is International SOS?

• What is your membership?

• When should you contact us?

• Q&A, learn more about how your

medical and security membership

can assist you.

2

Global Infrastructure

A network that works for you

• 27 assistance centres

• 32 clinics

• > 1 million cases

• 19,000+ medical

evacuations

• Global information

centre

• 5 regional security

centres

• 90+ languages

supported

• 73,000+ certified

providers

• 120+ million bookings

annually

3

Membership provides

• Convenient access:

• 24/7 coverage, 365 days a year offering expert advice in 70 languages

• Comprehensive, up-to-date members- only website to keep you informed

• Quality Medical Care:

• Confidential medical advice from experienced, Western-trained doctors

• Providers are credentialed by our medical staff to ensure quality treatment

• Professional Security Advice:

• Experienced regional security experts

• Providers are credentialed by our security team

• Reassurance:

• One call will immediately start the resolution of your situation – whether an emergency or routine advice

• Peace of mind:

• An experienced, culturally knowledgeable partner who operates in 70 countries available to help you

4

Stay Healthy, Safe and Secure

Use your membership when you are outside your home country if you have:

• Medical question or concern:

• “I’m ill, should I see a doctor? Where do I go?

• Medical emergency:

• “I’ve had a heart attack!”

• Safety concern: • “Is it safe to venture outside my hotel for coffee?”

• Security emergency:

• “There are rioters outside my hotel!”

• Travel Assistance:

• “I’ve been pick-pocketed.”

At anytime you need advice or assistance ….

5

How to contact International SOS

• Call us anytime, anywhere, at any of our

assistance centres around the world

• It does not cost you or your company to do

so!

Member tips:

• Always carry your

membership card and

member guide to services in

your wallet

• Add International SOS to

your mobile phone contact

list along with your

membership number

Save your assistance centre

number to your mobile now:

+ 33 155633134

6

Client Name

Membership Type

Membership Number

When to contact International SOS?

7

MEDIUM

VARIABLE

HIGH

EXTREME

LOW

Indicate:

• Standard of local

medical care

• Risk of serious infectious

diseases

Medical risk can vary within country

• Major cities may have lower risk

• Remote areas may have higher risk

Beware of your risk exposure Before you leave, prepare yourself

Take precautions: The higher the risk, the more precautions you

should take before and during your trip.

Pre-departure Emergency Travel or Assignment

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

• When you call one of our 27 assistance centres, one of our experienced

staff will take your details and understand how we can help:

• Do you need vaccination before traveling to Lagos?

• Do you have to bring medicine with you?

• Disease outbreaks – what to do?

• You are flying to Mexico on a business trip. Which districts to avoid in the city?

• Your flight arrives at night in Algiers. Is it dangerous? Which taxi company using?

• Problems with road and rail infrastructure, traffic jams, poor infrastructure

• Heightened security at check points, like at airports, due to increase threats

Medical recommendation, Security Advice, Travel support

Pre-departure

Prepare. Educate. Acknowledge

Travel or Assignment

Track. Assist. Inform.

Emergency

Advise. Recommend. Act.

9

How we help your employee when he/she calls?

They will speak

with a medical

or security

expert

We will provide

information as

required and

further assistance

if needed

We will call

the company

for approval if

required

We will monitor

the medical

and/or security

case

We will take

care of the

employee until

no longer need

of our help

Travel or Assignment Pre-departure Emergency

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

10

Emergency

Membership App - Now available for your travellers and expatriates!

For BlackBerry, iPhone and Android.

Pre-departure Travel or Assignment

The mobile application

• Allows your business travelers and expatriates

to better use their assistance program

• Facilitates access to our service centers and our

global network of service providers

• Keeps your employees informed of the latest

developments in the area where they are staying

Download at www.app.internationalsos.com

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

11

12

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

Pre-departure Emergency Travel or Assignment

• Country guides with medical

information and security

recommendations

• Detailed reports with analysis and

travel advice

You can access the members’ website at www.internationalsos.com or via your company intranet

Pre-departure Emergency Travel or Assignment

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

13

Medical Country Guides

Find out about:

• Medical Alerts

• Pre trip medical advice

• Vaccinations

• Medical Risk Rating

• Emergency contact numbers

• Cultural Tips

• Voltage and plug information

• Weather

Pre-departure Emergency Travel or Assignment

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

14

Security Country Guides

Find out about:

• Risk rating, including variations

within a country

• Country security guides and

travel guides

• Daily updates on travel security,

disruptive incidents and situational

developments

• Special incident advisories and

alerts with analysis,

recommendations and travel tips

Pre-departure Emergency Travel or Assignment

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

15

Pre-departure Travel or Assignment Emergency

• 24-hour world-wide information and

assistance by phone

• Real-time advice by doctors

• Routine medical concerns

• Arrange doctor visit

• Referrals

Access to vital information and assistance - Medical

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

16

Pre-departure Travel or Assignment Emergency

• Emergency translations

• Help finding an embassy or help

replacing lost documents

• Cash Advances

Access to vital information and assistance - Travel

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

17

Pre-departure Travel or Assignment Emergency

• Routine and non-routine

security/safety questions

• Recommendations and advice about

the security situation at your

destination

• Direct support on the ground

• Flight and Hotel Bookings

• Meet and Greet services

Access to vital information and assistance - Security

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

18

19

• Key information about events in

the first few lines

• Informative maps included

• Specific, actionable travel advice

Sign-up for Medical and Security

Alerts!

Medical and Security Email Alerts

Pre-departure Travel or Assignment Emergency

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

Pre-departure Travel or Assignment Emergency

• 24-hour worldwide response

• Hospital admissions

• Arrange an ambulance

• Pay medical fees when approved

• Monitor your condition and advise

• Doctors & security specialists

• Evacuate you to a center of medical

excellence

• Evacuate you to a safe area

• Help with your family

• Deal with a fatality

On the ground assistance when it matters most

Prepare. Educate. Acknowledge Track. Assist. Inform. Advise. Recommend. Act.

20

Questions/Answers

21