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CloudCords Forecaster is used by retail banks to optimize their branch staff levels. By accurately predicting transaction volumes and resource capacity, Forecaster enables significant reduction in operational expenses while improving sales and service effectiveness.
What Makes Us Different?Forecaster is designed specifically for retail banks using innovative predictive analytics models. Forecaster’s accuracy is proven to outperform existing branch staffing models. With Forecaster’s
integrated forecasting models and its seamless Scheduler integration, your bank will achieve continuous alignment between strategic capacity planning, tactical resource forecasting, and day-to-day branch staff scheduling.
• Alignment between central resource planning teams and branch management enables successful strategy execution
• Most accurate modeling of transaction volumes, staff roles, and service times eliminates under forecasting and over forecasting
• Total branch staffing for roles including platform and universal banker
• Fast forecasting engine minimizes time for what-if scenarios
• Extensive import/export automation and what-if functions increases productivity
• SaaS delivery enables fast implementation and rapid ROI
Increase Available Sales & Service Time
Achieve Target Customer Service Levels
Save $15K+ per Branch per Year
Improve Retention
www.kiran.com
Model Customer Channel MigrationBy incorporating the factors driving channel migration, you’ll be able to make better business decisions about both short term and long term staffing.
Reduce Staffing CostThe impact of over-forecasting staff is increased operational expenses.
Improve Customer Service LevelBy right-sizing the workforce and allocating correct amount of staff in half-hour increments, productivity increases, wait times are significantly reduced and customer satisfaction increases.
Increased Sales EffectivenessThe impact of under forecasting is lost sales opportunities. Platform staff can acquire new customers and increase share of wallet when there is an optimum number of staff at the right time.
Sample ROI for 500 Branch Bank
Forecasting Increased Accuracy
20%Staffing Costs Reduced
per Branch
$15,000Potential Annual Impact
$7.5 Million
www.kiran.com
Features SummaryMost Accurate Platform ForecastingKiran’s patent-pending, hierarchical forecasting technique uses network-wide transaction volumes in identifying trends and seasonality for each activity in addition to the transaction history at the specific branch. This technique vastly outperforms traditional time-series methods, especially when the volumes of activities are low – as they often are for platform activities in a given branch.
Complete Staff Modeling for All Branch Roles and FormatsForecaster provides resource forecasting for all branch roles including tellers and platform staff. This provides you total flexibility to model staffing for all types of branch formats such as traditional, express, in store, or high-service.
Integrated Strategic and Tactical ForecastingOne of Forecaster’s most unique features is the integrated set of models that are, by their design, reconciled. What you get is a seamless and automated staff modeling solution. The key benefit is the alignment between strategic (planned) FTEs and actual scheduled FTEs.
Constrained Service Level Modeling – FTE Forecasts Ready for SchedulingForecaster converts transaction forecasts to resource forecasts utilizing Kiran’s patent-pending predictive models. Its unique constrained service level modeling maximizes service levels for given FTE and forecasted customer patterns. Smoothened resource forecasts are delivered with half-hour granularity in a format that is fully compatible with Scheduler.
Flexibility and Speed to Conduct What-if AnalysesRetail banks are often interested in understanding the impact of various branch channel transformation initiatives like new product introductions, new technology rollouts, or workforce reductions on key performance metrics such as labor requirements and customer service levels. Forecaster’s extensive import/export automation, combined with what-if scenario tracking, provides flexibility; and a fast forecasting engine minimizes the time to run what-if scenarios.
Strategic PlanningLong Term Forecast
(12-16 Month Forecast Horizon)
Your Data Feeds
Analyze
Develop Model
Create Forecast
Your Data Feeds
Create Tactical Forecast
Create Operational Forecast
Kiran Analytics’ Scheduler
Tactical ForecastingHalf-Hourly Branch Forecast
www.kiran.com
Enterprise Class Security, Reliability, RedundancyIn order to meet the most stringent IT and compliance requirements of world’s top retail banks, Forecaster applications and data are hosted in a private cloud in a SAS 70 Level II and SSAE 16 compliant facility. There is no single point of failure and we guarantee greater than 99.5% uptime. You can enjoy the peace of mind in knowing that in the event of a catastrophic system failure, you’ll know exactly where your data is at all times.
Extensive Scalability and High PerformanceForecaster applications take full advantage of a multi-threaded architecture providing extensive scalability. They utilize multi-core processes, virtualized machines, and distributed processing for very fast run times.
Simplified SaaS Delivery for Fast Implementation and Rapid ROIForecaster is easy to deliver, maintain, support, and update. SaaS delivery reduces demand on your own IT resources and enables faster implementation of your solution. SaaS also improves maintainability and support for your applications while enabling you to take immediate advantage of software enhancements.
Features Summary
Why Kiran Analytics?
• Experts in Branch Network and Workforce Optimization
• Thought Leaders in Predictive Analytics Technologies for Retail Banks
• Simplified Solution Delivery and Outstanding Customer Care
Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics.
Kiran’s solutions have been deployed in over 20,000 branches helping
forecast branch staff levels accurately, hire better people faster, plan and
schedule resources efficiently. As a result, retail banks increase sales and
customer service while reducing operational costs. Our customers have
annually saved tens of millions of dollars by transforming their recruiting,
resource capacity planning, and branch staff optimization processes.
LaborScheduling
ResourceAlignment
TalentAcquisition
WorkforcePlanning
BranchTransformation
withPredictiveAnalytics
© 2014 Kiran Analytics, Inc. CloudCords® is a U.S. registered trademark of Kiran Analytics.
www.kiran.com
info@kiran.com
+1 858.270.9950
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