Why No One Cares How Much Experience You Have and how focusing on it can hurt your reputation in the...

Why No One Cares How Much Experience You Have

and how focusing on it can hurt your reputation in the marketplace…

“There is only one profit centre in any business… the CUSTOMER”

~ Peter Drucker ~

A 5% increase in customer retention

can Increase Profits by 25 - 95%. Source: Bain & Co

Happy customers tell 4 others of their positive experience…

UNHAPPY CUSTOMERS tell 12

how bad it was!

Source - Business e-coach

Social Media = 1,000’s !!!!

The Gift That Keeps On Giving..

What You Want..

Happy Travellers..

Raving Fans..

Repeat Business..

What They Want..

1 Thing Only..

Get On Their Frequency..

WHY THAT’S

IMPORTANT..

It’s not the experience you have to give that matters

IT’S THE EXPERIENCE THEY GET that makes you..

STAND OUT FROM THE CROWD

Let’s Switch Gears..

The 5 Customer Commandments..

KNOW YOUR STUFF..

DON’T BOUNCE ME AROUND..

RESPECT ME..

RESPECT MY TIME..

TREAT ME AS AN INDIVIDUAL..

Get The Wheels Spinning..

KNOW

When Do They Buy?

LIKE

TRUST

BUY

REPEAT

REFER

Switch Your Thinking..

Let’s Switch Gears.. AGAIN!

Know Who You’re Dealing With..

Be Like Them..

Create The Right Environment..

Old Friends… FAST!

What I Learnt..

85% Of Your Success Depends On This 1 Thing..

The Biggest BREAKTHROUGH..

It HAS to be

ALL ABOUT THEM..

Thank God !!

Who Are They?

That’s What Gets You This!