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TMHRA WebinarSeptember 8, 2020
Why Professional Development is
More Important Than Ever
Melissa AsherProduct Director,
Training & Recruitment
Kristin NavarroPrincipal HR Consultant
Texas Region
Meet the Presenters
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Poll
Are you learning new things at
work or in your personal life?
• Yes
• No
• Maybe
Why types of things are
you learning?
“
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“In times of change, learners inherit
the earth, while the others find
themselves equipped to deal with
a world that no longer exists.”
- Eric Hoffer, Social Philosopher and Author
5 Years
Half Life of a Skill
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Performance Impact
Use charts to explain your ideasLoads of Research
5X
How do you feel when
you have learned
something new?
Workplace
42%
Global Perspective
What’s Needed?
• Critical thinking
• Creativity
• High social and emotional intelligence
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Ready for Anything!
Digital Fluency
AdaptabilityResiliency
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Ready for Anything!
Digital Fluency
AdaptabilityResiliency
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What types of new skills
or attributes are needed
in government?
How do you get there?
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Poll
How are you learning today?
• Formal (instructor-led)
• Coaching/Mentoring
• Self-directed (OJT, YouTube,
books/manuals, articles, videos)
70:20:10 Model
Learner Driven
•More control
•More responsibility
•Own time
Organization’s Responsibility
You Have Options
• Training programs – live or virtual
• Coaching or mentoring
• Self-paced – videos, articles
• On-the-job
Build a Learning Culture
Elements of a Learning Culture
• Want to learn
• Compelled to share
• Growth mindset
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Poll
How open is your organization to
doing new things?
• All in
• Not so much
• It depends (on the year, the budget,
the department, the leadership, etc.)
Top Down Support
•Support active and independent learning
•Lead by example
•Ongoing, not an event
Policy & Processes
Address obstacleso Ego
o Fear
o Complacency
Redefine “Being Smart”
• Not how much you know
• What you can figure out
• How you work with others
What HR processes/functions
lend themselves to supporting
learning and development?
Hiring Process Recruiting & Selection
Questions
1. Do you seek and welcome demanding tasks? Give us an example.
2. Tell me about a time when you were tasked with doing something you had never done before at work.
3. Tell me about a time you took a calculated risk.
4. What have you done lately to further your knowledge in your profession or build your skills?
What would
you add?
Set the ToneCreate StructureInvolve StakeholdersProvide Feedback
Performance Management
Accountable to learning
Commitment to continuous improvement
Learning Goals
• Individual development goals
• Team projects
• Lunch and learns
• After action briefs
Feedback Rich Culture
Expectation setting
360 Assessment as a learning tool
Proactive – looking for process improvement
Planned, not ad hoc
Retention
Build Professional
Development Opportunities
•Something for all levels
•Tracks and/or certifications
•Tuition reimbursement
•Succession planning
Does your organization have a Learning Management System
(LMS)?
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• Leadership and Managing Change
• My Work
• Training and DevelopmentFederal
• Leadership and Managing Change
• Training and Development
• My WorkState
• Leadership and Managing Change
• My Supervisor
• Training and DevelopmentLocal
Reward & Recognize
• Highlight lessons learned
• Share across the organization
• Encourage and reward iteration
It’s All Connected
Training & Development Employee engagement Retention
Takeaways
• Professional development is critical – technical and soft skills
• Use a variety of learning modalities for maximum effect
• Learning cultures perform better
• Embed learning in your HR functions and practices
“There are 10 seeds in an apple. But how many apples are in a seed? You must help your employees learn and grow so they become the talented workforce you need tomorrow.”
- Martha Soehren, Chief Talent Officer at Comcast
Kristin Navarro817-637-3243
knavarro@cpshr.us
Melissa Asher916-471-3358
masher@cpshr.us
www.cpshr.us
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