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Whyshould governments
Change?
Technology
Political
Business
… power is shifting
… citizens expect it
… transactions cost less
customer
Citizen
Owner/stakeholder
PublicExpectations
38% … Book Travel
45% … Buy a Product
62% … Check Weather
15% … Auction
51%GovernmentInformation
October 2000
Whyshould governments
Change?
Technology
Political
Business
… power is shifting
… citizens expect it
… transactions cost less
EmployerEmployer
Step 1
Step 4
Employer Employer Information Information
SystemSystem
Step 2
DRS Mail ServicesDRS Mail Services Received & Input by Received & Input by Employer Support Employer Support
ServicesServices
Step 3
YES
Transmittal Edit
Report
ERROR?ERROR?
NO
Step 5
DRS DatabaseDRS Database
US Mail
US Mail
Transforming Business Processes
Transforming Business Processes
Internet
Employer Information System
DRS Database
Reduce transaction costs
Eliminate labor and time
Improve customer service
Industrial Insurance Premium Payments Current
manual process
U.S. Mail
US Bank deposits funds and keys data
U.S. Mail
balances depositsCashier delivers quarterly report
ERROR ?
NO
data posts Employer Accounting System
Quarterly report filed
Policy
manager works error
data posts Employer Accounting System
Quarterly report filed
YES
Employer completes quarterly report
Funds posted to Employer Accounting System
Bank courier
US MailBrinks
L&I pre-prints quarterly reports
Employer completes quarterly report
Funds posted to Employer Accounting System
Data posts Employer Accounting System
balances deposits
Internet
A new e-commerce process
Industrial Insurance Premium Payments Current
manual process
Issues
for Leaders
Issues for Leaders
Balance enterprise and agency Funding the start-up Sale of public’s information Security and authentication Privacy Culture
T U R N I N G G O V E R N M E N T TO F A C E T H E P E O P L E
building digital government is
Core Competence
8
everysuccessfurther
notice
is only until
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