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© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Working TogetherFour Generations in One Kitchen
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Session Presenters
Liz Purnell, RDN, SNS
Education and Training
SpecialistICN
Marjuyua Lartey, PhD,
RDN
Research ScientistICN-Applied Research Division
Lonnie Burt, MS, RDN
Director of Food and
Child Nutrition ServicesHartford Public Schools
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• This session provides one (1) CEU
⎻ Key Area: Administration 3410 Effectively managing a multi-
generational team
⎻ Key Topic: Examining generational diversity in the School
Nutrition Workforce
Professional Standards Code
EARN
CONTINUING
EDUCATION
CREDITS
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• To identify the different generations represented in the local school
nutrition program.
• To identify advantages and challenges associated with managing
and training a multi-generational school nutrition staff based on
current research.
• To identify best practices to effectively manage and train multi-
generational staff based on current research.
Learning Objectives
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• 3 Pronged Approach
⎻ Resources
⎻ Research
⎻ Real Life
• Sensitivity to Differences
• Challenges and Opportunities
Overview
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Traditionalist (1909-1945)
• Boomers (1946-1964)
• Gen X (1965-1979)
• Millennials (1980-1995)
• Gen Z (1996-2010)
Generations
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Logical
• Resist change
• Focus on quality and not speed
• Feedback—want as little as possible
• Seeks approval
• Loyal
Traditionalist (1909-1945)
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Quits if too complicated
• Guarded communication
• Feedback—want only when needed
• Questions authority
• Optimistic
Boomers (1946-1964)
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Resourceful
• Self-reliant
• Feedback—want to receive daily/weekly
• Skeptical
Gen X (1965-1979)
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Feedback—want it on demand
• Cyber literate
• Personal safety concern
• Realistic
Millennials (1980-1995)
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Prefers text/email
• Feedback—want it immediately
• Diverse and multicultural
• Innovative
Gen Z (1996-2010)
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Exploring Generational Diversity in School Nutrition
Settings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Two (2) Phases
➢Phase 1 – Electronic Expert Panel of 17 school nutrition (SN) directors
from across the US
• 2 rounds of communication between researcher and experts
• Open-ended questions
➢Phase 2 – Case Study Site Visits with 6 school districts
• 2 pilot school districts, 4 school districts
• Site visits include observations and interviews
Generational Diversity Research
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Phase 2, Case Study Site Visits⎻ Participants included SN directors, SN
supervisors/coordinators, SN managers/assistant
managers, SN operations managers, and/or SN food
production leads
⎻ N= 14
Highlighted Diversity Research Results
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
74%
55.10%
27.60%
67%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Northeast Western Mid-Atlantic Southeast
Free & Reduced
3835
63168
186785
102875
0
20000
40000
60000
80000
100000
120000
140000
160000
180000
200000
Northeast Western Mid-Atlantic Southeast
Enrollment
Diversity Research Results
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
15
20
32
42
50
3539
20
30
4
10
3
0
10
20
30
40
50
60
Western Mid-Atlantic Southeast
District Level Employee Demographics
Millennials Gen X Boomers Traditionalists
Diversity Research Results
*Note: Northeast Region did not provide demographic data.
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Research Question 1: Do you think that different age
groups require a specific management style?
Responses: Yes
Key Findings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Research Question 1, continued
Millennial Gen X❖ Requires more guidance and support
from experienced staff/management
❖ Person-to-person interactions
preferred, but not required❖ Requires more training ❖ Prefers group activities
❖ Requires proper job placement for
support and to avoid contact with
students of similar ages as employee
❖ Requires policies regarding cell phone
usage
❖ Encouraging accountability
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Boomer/
Traditionalist
General
❖ Monitor behavior towards younger,
inexperienced staff
❖ Ensure work assignments remained
comparable for all staff, regardless of
age❖ Requires respect
❖ One-on-one communication
Research Question 1, continued
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Research Question 2: How do you minimize
generationally fueled issues among SN staff?
➢Team building
➢Encourage respect
➢Encourage mentoring
➢Cross train staff
Key Findings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Research Question 3: What age related issues have you encountered that has required policy revision or creation?
➢ Use of technology addendum
➢ Modified trainings
➢ New policy related to cellular phone usage
➢ New policy related to physical appearance
Key Findings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Best Practices for Managing
➢Be a good listener
➢Establish expectations for all staff
➢Cross train staff
➢Treat staff fairly
➢Encourage team work
➢Be patient with SN staff
➢Provide clear instructions
Key Findings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Best Practices for Training
➢Be knowledgeable of your staff’s current skill set
➢Cross train staff
➢Practice effective communication
➢Be patient with SN staff
➢Incorporate team building into trainings
Key Findings
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Gumbo: Making it Work with Four Generations in
one Kitchen
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
What Does This Translate to in Your Kitchens?
• One training technique may not work for all staff
• Different supervision and communication techniques may be needed⎻ Verbal
⎻ Immediate or only when needed
• Use the generational differences to your advantage⎻ Tap into skill sets
⎻ Ask for input and ideas
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
How Do You Train the Gumbo Kitchen to Make Gumbo?
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Boomers (1946 – 1964)
• Create PowerPoint with step by step instructions for recipes
• Have meetings with appropriate staff
• Review the PowerPoint
• Have samples of recipe to taste test
• Discuss the recipe and how to prepare ⎻ What can they expect
⎻ Techniques to use
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
2 Tablespoons Annatto SEASONING
Annatto is an orange-red condiment and food coloring derived from the seeds of the achiotetree.
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Generation X (1965 – 1979)
• Create PowerPoint with step by step instructions for recipe
• Email PowerPoint prior to staff training
• Conduct hands-on training for staff to prepare recipe
• Have staff work in different groups than they normally do
• Hold contest for best final recipe
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Millennials (1980 – 1995)
• Film the recipe being prepared
• Post film on You Tube, Podcast, or district intranet system
• Give timeline of when to review
• Have staff bring completed recipe to meeting
• Taste test the results and discuss
• Vote on best recipe
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Gen Z (1996 – 2010)
• Film the recipe being prepared
• Post film on You Tube, Podcast, or district intranet system
• Give timeline of when to review
• Have staff bring completed recipe to meeting
• Taste test the results and discuss
• Vote on best recipe
• Use Facebook, Twitter, Instagram to show results
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Production Records
• Boomers want to write everything down on scraps of paper and then transfer
• Millennials and Gen Z want to use digital production records
• Team staff up⎻ Have Millennials and Boomers work together to
complete the production records
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Marketing
• Boomers will want posters in the cafeteria
• Millennials and Gen X will want social media
• Put up posters and start a social media campaign
• WORK TOGETHER!
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Managing the Differences
• Gumbo has many ingredients
• Each ingredient has it’s own flavor and texture
• Each ingredient tastes good on it’s own
• Mixed together they make a fabulous GUMBO
• As supervisors we need to know how to manage all the ingredients to make a perfect recipe!
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
Resources
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Managing Personalities and Conflict
⎻ 4 Hour Face to Face Training
• Foundations for Training Excellence
⎻ 4 or 8 Hour Face to Face Training
⎻ Generational Differences
⎻ Reaching Adult Learners
ICN Resources
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Human Resources Online Course Series
⎻ Communication Skills for Managers
⎻ Creating a Motivating Workplace
⎻ Dealing with Conflict in the Workplace
⎻ Dealing with Difficult People and Situations
⎻ Delegating and Empowering
⎻ Employee Discipline
⎻ Performance Standards and Expectations
ICN Resources
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
© COPYRIGHT 2018 SCHOOL NUTRITION ASSOCIATION | #ANC18 | LAS VEGAS, NV
• Liz Purnell⎻ Institute of Child Nutrition, University of Mississippi
⎻ lspurnel@olemiss.edu or 1-800-321-3054
• Marjuyua Lartey⎻ Institute of Child Nutrition, University of Southern Mississippi⎻ Marjuya.Lartey@usm.edu or 1-800-321-3054
• Yolanda Burt⎻ Hartford Public Schools ⎻ burty001@hartfordschools.org or 1-860-695-8490
How to Reach Us
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