Workshop: Employee Engagement and Culture...Location: Las Vegas, NV Business: online provider of...

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Workshop: Employee Engagement and CultureCommunications and Culture Track

Presented by:

Anne-Claire BroughtonBroughton Consulting, LLCDurham, NC919-306-2090anneclaire@broughton-consulting.comwww.broughton-consulting.com

Broughton Consulting, LLC

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Pioneer Employers InitiativeClose to 100 companies, mostly in manufacturing and healthcare, that benefit their customers, patients, and/or shareholders by strategically investing in their own lower-wage workers.

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Business Action Guide SeriesA collection of 24 short explanations of effective employee engagement business practices highlighting a variety of business leaders who have used the practices successfully.

• “How we do things around here”• Shared values, beliefs, behaviors,

customs, written and unwritten rules, rituals

• How we treat customers/each other• Largely set by the personalities and

intentions of the founders/leaders, unless there is an intentional inclusive process

• Reflected in marketing/branding

What is organizational culture?

Yale professor James Baron studied several hundred Silicon Valley firms from mid-1990s to 2002. Findings:

• Healthy culture = long term survival & competitive advantage

• “Commitment” firms beat “star” firms

Does culture matter?

Zingerman’s

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Location: Ann Arbor, MIBusiness: Good foodEmployees: 600 in 8 businesses

• Culture of great customer service

• Open book management• Training for businesses

Location: Las Vegas, NVBusiness: online provider of consumer products (shoes, clothes) Employees: 1,700

• Define culture and core values

• Whole team hiring process

• Hire slowly, fire quickly

Zappos

Location: Fort Collins, COBusiness: Craft BreweryEmployees: 605 in 39 states

• Employee owned via ESOP• Open book management• Employee participation

New Belgium Brewing

Location: Portland, ORBusiness: Grocery chainEmployees: 3,000

• Get out of jail free card• Random acts of demo

New Seasons Market

Roll Forming

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Location: Shelbyville, KYBusiness: Roll-formed componentsEmployees: 350

• Continuous improvement program

• Gainsharing Plan• Culture of accountability

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Workshop: Employee Engagement and CultureCommunications and Culture Track

Presented by:

Marc VettoriDanskoWest Grove, PA610.869.8335x1154marc.vettori@Dansko.com

Dansko

“every decision we make impacts 150 families”

Quick Facts:

Founded in 1990 by husband and wifeWorld Headquarters in West Grove, PA150 employees

2004 4% ESOP Company

2012 100% ESOP Company

Historically High Employee Engagement

The right pair of shoes changes everything

Certified B Corp

Dansko Culture:

Entrepreneurial

Collaborative

Engaged

Quietly Competitive

Work hard play hard

The story…

The story…

Mission: To be the favorite shoe company

The story…

“every decision we make impacts 150 families”

Keeping Culture Strong:

84% of employee participated in 2015

Every employee has 20 hours of Volunteer time

Averaged 8-9 hours

The Dansko Mission

Bank of Goodwill

Communicate

Voice Committee

Clog Log

Group Meetings

Financial Updates

Celebrate!

Keeping Culture Strong:

Dansko

“every decision we make impacts 160 families”

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Workshop: Employee Engagement and CultureCommunications and Culture Track

Presented by:

Thomas J. WalterTasty CateringElk Grove Village, IL847.593.2000Tom@tastycatering.com

“It’s not what we do, it’s who we are.”

Small Giants Community

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• Founded by Kevin, Larry and Tom Walter

• Splinter company from our restaurant group

• Produces over 10,000 events annually in the Chicago Metro area

• Seven companies have been founded by Tasty Catering Staff

Company Overview

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• November 2005• Cultural revolution

• March 2006• Culture development

began by staff

Culture

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1. Always moral, ethical & legal

2. Treat all with respect

3. Quality in everything we do

4. High service standards

5. Competitiveness: strong determination to be the best

6. An enduring culture of individual discipline

7. Freedom and responsibility within the culture of individual discipline

Core Values

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Artifacts

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Antecedents

Behaviors

Consequences

Organizational Behavior

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Artifacts

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Artifacts

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Artifacts

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Artifacts

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Artifacts

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• APA – Psychologically Healthiest Small Workplace

• IPA – Psychologically Healthiest Workplace in IL

• Forbes Magazine – 2016 Top Small Company

• #1 Best Place to Work in IL

• Catering Magazine’s Best US Catering Company

• Wall Street Journal’s Top Small Workplace

• Inc. Magazine’s Best Small Workplace

Recognition

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Follow Me On:

EMAIL: Tom@tastycatering.comLINKEDIN: Thomas WalterTWITTER: @TomWalter1971

Thomas J. Walterwww.ThomasJWalter.com

Anne-Claire BroughtonMarc VettoriTom Walter

Questions?

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• Accountability• Achievement• Appreciation• Being the Best• Boldness• Challenge• Community• Commitment• Collaboration• Dedication• Ethics

Sample Core Values

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• Honesty• Humility• Humor• Inclusiveness• Integrity• Innovation• Learning• Performance• Quality• Service• Teamwork