View
219
Download
3
Category
Tags:
Preview:
Citation preview
Your Network Asset Synetrix
LGfL Technicians’ ConferenceBT Centre, London30th March 2009
www.synetrix.co.uk
And here today...
Arthur Bird, Account Director, LGfL• Introductions, The Network & Services
Symon Lorenzo, Customer Services Manager• CSC supporting you...
• ...and the support team in the Foyer. Come and find us…It’s good to talk
www.synetrix.co.uk
Your London Network
• This is a tested partnership between:
• You the users• The 33 London LA’s• LGfL & Synetrix• Supporting other LGfL supply partners.
It’s enduring. We all have reason to be proud of it.
www.synetrix.co.uk
Croydon
Purley
Merton
Bromley
BexleyHeath
Welling
Lewisham
Richmond
Hayes
Harrow
Park Royal
EarlsCourt
TeleHouse
Romford
BarnetHaringey
Newham
WalthamForest
Enfield
Lambeth
Core
Camden
Core 10Gbps Links
Nodal Loop 1Gbps
CORE
AP
Core Network Node
Aggregation Point (AP)
www.synetrix.co.uk
Network map with schools on it
Arthur
www.synetrix.co.uk
www.synetrix.co.uk
The Network Refresh Programme
www.synetrix.co.uk
The Drivers for ICT in Schools
• Schools’ drivers– Improve pupil to PC ratio– Improve ICT throughout the school– Embedding ICT into the curriculum
• Schools’ demand– Reliable and consistent service– Secure and safe WWW teaching and learning
environment– Local flexibility and a fit to pupil development– A vision to the future 2012 and beyond
• Schools’ long term focus– Invest in technologies that will continue to be
cost effective as needs change
www.synetrix.co.uk
All of us must be be prepared….
www.synetrix.co.uk
A 21st Century Learning Environment
Per
sona
lisat
ion
Learning Network
Data & Integration
Content
Learning Applications
Security, Privacy & Access
Teachers & Learners
Mob
ility
and
Hom
e A
cces
s
www.synetrix.co.uk
A Step Ahead of You – A Future Proof Investment
• Forward Planning• Web based applications require high availability• On the road to ‘in cloud’ computing• QoS enabled to support real time traffic• Mobility • Increasing collaboration• ~£8M additional investment over the next 2 years
www.synetrix.co.uk
Network Refresh Programme Testing & Rollout
• POC & Migration testing from April-June 09 • Core deployment from July-August 09 • Access rollout commence August 09• Edge Refresh Programme (CPE replacement) in
progress
Target Completion Date: September 2010
www.synetrix.co.uk
Network Refresh Programme Technology Upgrade
• Upgrade existing Juniper M160 with Next Generation MX960
• Replace Existing M10 with Juniper MX480’s• Replace Existing Extreme S48i aggregation switch with
Juniper EX4200.• Extreme 24e3/S200 replaced with Juniper J2320• Architecture design based high end core routing products
www.synetrix.co.uk
Existing services
www.synetrix.co.uk
Improving the Customer Service Centre to support your School
Symon Lorenzo
Customer Services Manager
www.synetrix.co.uk
CSC Improvements – people and process
• Process redesign
• Restructured teams; same location– Operations teams (1st, 2nd, 3rd line) – Network Management Systems teams
• Significant investment in people and systems
• Skills gaps plugged with training , knowledge transfer ....and more staff
www.synetrix.co.uk
CSC Improvements – systems and technology
• ITSM (IT Service Management) - incident, problem, change and configuration management
• Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company
• Talk2Synetrix enhancements
• CISCO VoIP – Live Easter 2009
www.synetrix.co.uk
SLA Improvements
www.synetrix.co.uk
What’s next ?
• Continued training and knowledge transfer
• Evaluating new support tools and systems
• Many more internal projects already running:– Instant Messenger– Automated email management
www.synetrix.co.uk
We are here to help you
Your Feedback............Ideas..........
Send us an e-Mail ...............
Symon.Lorenzo@Synetrix.co.uk
Customer Services Manager
lgflteam@synetrix.co.uk
Recommended