Webinar2007 New

Welcome!Welcome!

Your presenter:Your presenter:

Pam Dechert, CFRE, ePMTPam Dechert, CFRE, ePMTFaith Based Team LeaderFaith Based Team LeaderSenior Account ExecutiveSenior Account Executive

What today’s session is…What today’s session is…

What today’s session is…What today’s session is…

What it is not…What it is not…

Who is eTapestry?Who is eTapestry?

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

•A fast growing, successful companyA fast growing, successful company

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

•A fast growing, successful companyA fast growing, successful company

•A company that thrives on innovationA company that thrives on innovation

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

•A fast growing, successful companyA fast growing, successful company

•A company that thrives on innovationA company that thrives on innovation

•A group that is passionate about serviceA group that is passionate about service

Who is eTapestry?Who is eTapestry?

•An organization dedicated to serving nonprofitsAn organization dedicated to serving nonprofits

•A fast growing, successful companyA fast growing, successful company

•A company that thrives on innovationA company that thrives on innovation

•A group that is passionate about serviceA group that is passionate about service

•People who love to have fun!People who love to have fun!

Who is eTapestry?Who is eTapestry?

What do we do?What do we do?

……that’s the rest of the webinar.that’s the rest of the webinar.

We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

66

We’ll give you We’ll give you a Guarantee…a Guarantee…

77

We’ll give you We’ll give you a Guarantee…a Guarantee…

88

We’ll give you We’ll give you a Guarantee…a Guarantee…

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We’ll give you We’ll give you a Guarantee…a Guarantee…

1010

We’ll give you We’ll give you a Guarantee…a Guarantee…

1. We guarantee you an Internet strategy.

Advanced Email

Database

Ecommerce

Website

Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?

Source: Pew Internet ResearchSource: Pew Internet Research

Does your website make you look like this?...Does your website make you look like this?...

Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?

Source: Pew Internet ResearchSource: Pew Internet Research

Does your website make you look like this?...Does your website make you look like this?...

……or this?or this?

Did you know there are 150 million Did you know there are 150 million active users on the Internet?active users on the Internet?

Source: Pew Internet ResearchSource: Pew Internet Research

eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.

eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.

eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.

eTapestry builds and hosts eTapestry builds and hosts websites for more than 100 websites for more than 100 organizations.organizations.

Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?

Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006

Did you also know that the Did you also know that the number 1 reason donors’ say number 1 reason donors’ say they give online is they give online is convenience – it’s easier than convenience – it’s easier than writing a check.writing a check.

Source:Source: Network for Good - Network for Good - 20062006

Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?

Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006

Or that online donors give more than Or that online donors give more than offline donors? eTapestry customers offline donors? eTapestry customers average over $140 per online gift!average over $140 per online gift!

Source: IATS TicketmasterSource: IATS Ticketmaster

Did you know that over 95% of Internet Did you know that over 95% of Internet users have made an online purchase, users have made an online purchase, but only 40% of nonprofit organizations but only 40% of nonprofit organizations offer online giving?offer online giving?

Source: eTapestry surveys 2005-2006Source: eTapestry surveys 2005-2006Did you also know that the Did you also know that the number 1 reason donors’ say number 1 reason donors’ say they give online is they give online is convenience – it’s easier than convenience – it’s easier than writing a check.writing a check.

Source:Source: Network for Good - Network for Good - 20062006

We’re experts at online giving. We’re experts at online giving. We’ve built over 2100 pages for We’ve built over 2100 pages for over 1250 organizations.over 1250 organizations.

A link on your website connects donors to a A link on your website connects donors to a custom online giving page.custom online giving page.

……where the donor completes the online giving where the donor completes the online giving form.form.

IATS TicketMaster

The gift information is automatically processed, The gift information is automatically processed, and the donor is notified of their successful and the donor is notified of their successful transaction.transaction.

IATS TicketMaster

The money is then automatically deposited into The money is then automatically deposited into your bank account, and the donor and gift recorded your bank account, and the donor and gift recorded in eTapestry.in eTapestry.

Your Bank Account

Your eTapestry database

Your donor has made a secure gift, conveniently and easily - and they already have their gift receipt in hand!

The gift is automatically deposited in your bank.

All of the donor and gift information is automatically recorded.

Your fundraising efforts are growing!

The Results…

Did you know that…?Did you know that…?

•Email is the number 1 use of the Internet

•Over 91% of Internet users over the age of 65 use email

•Over 50% of users say over half their business communication is done via email

•Source: Pew Internet Research

Email is more cost effective than traditional mail Email is more cost effective than traditional mail communications.communications.

(“Email marketing cost is ten percent of (“Email marketing cost is ten percent of traditional direct mail campaigns. Email traditional direct mail campaigns. Email campaigns cost an average of $5-$7 per campaigns cost an average of $5-$7 per thousand records compared to $500-$700 to thousand records compared to $500-$700 to reach the same number of people thru traditional reach the same number of people thru traditional mail”mail”

Source: Gartner GroupSource: Gartner Group))

Did you know that…?Did you know that…?

Did you know that…?Did you know that…?

Email quickly facilitates new avenues of giving.Email quickly facilitates new avenues of giving.

(Especially important when outside events (Especially important when outside events impact your fundraising strategy (ie. impact your fundraising strategy (ie. Hurricane, tsunami, etc.). The time for a Hurricane, tsunami, etc.). The time for a direct mail campaign can be prohibitive.)direct mail campaign can be prohibitive.)

eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…with full html editorintegrated email tool…with full html editor

eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…access to all accounts – integrated email tool…access to all accounts – no import/exportno import/export

eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…with spam checking and integrated email tool…with spam checking and schedulingscheduling

eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…including delivery integrated email tool…including delivery reportsreports

eTapestry’s advanced email provides a fully eTapestry’s advanced email provides a fully integrated email tool…including delivery reports and integrated email tool…including delivery reports and click thru trackingclick thru tracking

Your Internet strategy may become even more Your Internet strategy may become even more sophisticated and utilize additional tools…sophisticated and utilize additional tools…

Your Internet strategy may become even more Your Internet strategy may become even more sophisticated and utilize additional tools…sophisticated and utilize additional tools…

Donor LoginDonor Login WishListWishList

Event RegistrationEvent RegistrationPersonalized FundraisingPersonalized Fundraising

Advanced Email

Database

Ecommerce

Website

1. We guarantee you an Internet strategy.

2. We guarantee you broader access to your data.

“I’ll be in New Orleans tonight and Albuquerque on Friday and Saturday and then Nashville for a week. Wherever I can plug in my laptop and get online, I have access to the full database.”

Chris McCormick, Regional Dev. Dir., Upper Room Ministries

"We decided we really liked that we could access our databases from home and give access to the system to board members who could use it when doing their 'asks.‘“

Ray Li, Development Director, Neighborhood House

“Just to add to your board. On a Lufthansa flight headed to India and it is great to be able to access our database! Thanks.”

Rich Sweeney, Dalit Network

How it works…

•Office•Home•Airport•Road•Multiple offices•Partner locations•PDA’s•anywhere

2. We guarantee you broader access to your data.

3. We guarantee easy operation.

3. We guarantee easy operation.

Getting started Wizard

Getting started Wizard

Runs in a web browser

Search engine type lookups

Complete info on one page

Complete info on one page

Built in reporting

Easy setup, multiple output options

Dynamic report use

Drill down navigation

Integrated tools

3. We guarantee easy operation.

"I spent 18 years in software design on mainframes. I've spent lots of all-nighters installing software in various places. When these guys said, 'We'll take care of that for you,' I said 'Sign me up.'"

Loren Friesen, Dir. of Dev., Newton Community & Healthcare Fdn

"eTapestry is constantly updating and improving and they do it "eTapestry is constantly updating and improving and they do it at night. We looked at a ton of software packages. I felt at night. We looked at a ton of software packages. I felt comfortable with eTapestry's cost and knowing that I didn't have comfortable with eTapestry's cost and knowing that I didn't have to be a computer guru to make this happen."to be a computer guru to make this happen."

Judy Davidson, Director of Development, Pusch Ridge AcademyJudy Davidson, Director of Development, Pusch Ridge Academy

4. We guarantee better recordkeeping.

RelationshipsFamily/Household Tracking

Donor/Prospect interactions

Future Contacts/Calendaring

Email Communication

4. We guarantee better recordkeeping.

Relationships

Relationships

Relationships

Relationships

Relationships

Relationships

Donor/Prospect interactions

"I open up eTapestry and look at the journal entries to see the last time we talked. If I don’t know them very well, I can see who introduced them to the organization. It’s really powerful."

Connie Sherman, Executive Director, St. Mary's Child Center

Future Contacts/Calendaring

Future Contacts/Calendaring

Future Contacts/Calendaring

Future Contacts/Calendaring

Email Communication

Email Communication

Email Communication

4. We guarantee better recordkeeping.

“I spend my time now on the more strategic analysis elements. Having a database that allows me to do that is like a treat or a prize. It’s more fun and it’s much more productive in the long run.”

Tina Burdett, Development Director, Center for Children and Families, Inc.

5. We guarantee improved communications.

We’ve already We’ve already looked at looked at communications communications tracking, outlook tracking, outlook integration, and integration, and advanced email…advanced email…

Nationally, 17% to 20% of the US Nationally, 17% to 20% of the US population moves each year. That population moves each year. That means up to 1 in 5 of your mailing means up to 1 in 5 of your mailing pieces may not go to the correct pieces may not go to the correct address. address.

Source: US Postal ServiceSource: US Postal Service

Did you know …?Did you know …?

Did you know …?Did you know …?

•NCOA ProcessingNCOA Processing•Telephone AppendingTelephone Appending•Mass Duplicate MergeMass Duplicate Merge

Nationally, 17% to 20% of the US Nationally, 17% to 20% of the US population moves each year. That population moves each year. That means up to 1 in 5 of your mailing means up to 1 in 5 of your mailing pieces may not go to the correct pieces may not go to the correct address. address.

Source: US Postal ServiceSource: US Postal Service

"I like to spice up our e-mails with some graphics and our own logo. It makes a huge difference. It

makes it look very professional and it improves the whole feel of our organization."

• Rick Hayhow - Kids Alive International

5. We guarantee improved communications.

6. We guarantee your data is secure.

2 hosting centers – Indianapolis and Louisville

We take security seriously.

We take security seriously.

Encrypted dataEncrypted dataRedundant equipmentRedundant equipment

Automatic backupsAutomatic backupsAutomatic updatesAutomatic updates

We take security seriously.

““Soon after Hurricane Katrina, we realized that our office suffered over 4 feet Soon after Hurricane Katrina, we realized that our office suffered over 4 feet of flood water. Nearly all of our contents including hard drives containing of flood water. Nearly all of our contents including hard drives containing over 20 years of information were simply gone. Having a partner like over 20 years of information were simply gone. Having a partner like eTapestry enabled us to quickly gain critical information during this eTapestry enabled us to quickly gain critical information during this challenging time. Not only were we able to maintain our donor base, we had challenging time. Not only were we able to maintain our donor base, we had quick access to key contact information while evacuated around the country. It quick access to key contact information while evacuated around the country. It was one small triumph in a time of despair.” was one small triumph in a time of despair.”

Tiffany Carter-Morris, Director Community Development, Methodist Health Tiffany Carter-Morris, Director Community Development, Methodist Health System Foundation, Inc., New Orleans, Louisiana System Foundation, Inc., New Orleans, Louisiana

Sophisticated end-user security settings

Sophisticated end-user security settings

With complete details on all user activity.

6. We guarantee your data is secure.

"I think people expect nonprofits to be responsible. The integrity of eTapestry's data is great, and this gives donors confidence that we know what we're doing."

Lori Skelton, Director of Marketing and Development - Northwest Children's Home

7. We guarantee outstanding support.

7. We guarantee outstanding support.

Janet,

I can't say enough about how much we appreciate the help of everyone at eTapestry.

The folks at eTapestry are the most helpful, consistently responsive people I've had the pleasure of working with.  We sincerely appreciate everything that you do for us and all of the hard work you've done on our behalf. 

Paul Feeney

User Support

EmailEmail

Online HelpOnline Help

Instant MessagingInstant Messaging

TelephoneTelephone

User Training – at your pace, your convenience

Lifetime Training AgreementLifetime Training Agreement

Recorded Update SessionsRecorded Update Sessions

Crash CoursesCrash Courses

PodcastsPodcasts

7. We guarantee outstanding support.

Erin,

ALL of you are always so wonderful to work with, and I really appreciate your great attitudes and helpfulness.  I've had nothing but top notch service starting with Paul at conversion to all of you on the support and training staff.  It's a privilege to work with all of you.  I appreciate your knowledge, your patience with me, your wonderful attitudes, and your great service.  It's because of YOU that eTapestry is a success. 

Fran Erhard

8. We guarantee innovative tools.

Outlook emailWishlist

Raising More Money

Moves Management

Matching gift database

NCOA

Prospect Research

Grant research

Online fundraising

Planned giving

Integration with best-in-class partners

Innovations Innovations

• eTapestry Mobile

•Included with your eTapestry service

•Specifically formatted for mobile use

•Fast

•Real time information – no syncing or downloading

Donor Loyalty Donor Loyalty SurveySurvey

A joint venture of eTapestry and Walker Information

The Donor Loyalty Survey helps organizations build stronger relationships with their supporters.

Innovations Innovations

Donor Loyalty

Benchmark Reporting

• Now, for the very first time, you can get dynamic reports that let you compare your fundraising activities and results to other nonprofit organizations! You can even filter the data to match your results to organizations that are similar to you in type, size and location. 

• eTapestry’s Benchmark Reporting module is designed to gather aggregate statistics from a large number of participating eTapestry customer databases. The data is then displayed side-by-side with the same statistics from your own database, giving you a comparison between your organization and other nonprofits.

• Having access to this data will allow you to see where your strengths and weaknesses lie in comparison to similar groups. This valuable data supports growth-oriented strategic planning and budgeting for your fundraising programs, enabling you to raise more money!

• Benchmark Giving Dynamics, Status, Trends, Comparisons

Innovations Innovations Google maps integrationGoogle maps integration

9. We guarantee implementation in 90 days.

1. “Getting Started” call with your Account Executive

1. “Getting Started” call with your Account Executive

2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion

1. “Getting Started” call with your Account Executive

2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion

3. Training programsa. Getting startedb. Advancedc. Crash courses

1. “Getting Started” call with your Account Executive

2. A dedicated Conversion Specialista. Data mappingb. Consulting callc. Data evaluationd. Final conversion

3. Training programsa. Getting startedb. Advancedc. Crash courses

4. Implementation specialist – if needed

10. We guarantee you’ll save money.

10. We guarantee you’ll save money.

Consider this:

•No software to buy No software to buy •No hardware to purchase or updateNo hardware to purchase or update•No upgrades to installNo upgrades to install•No maintenance requiredNo maintenance required•No backups to makeNo backups to make•No travel for trainingNo travel for training•Add services when you need themAdd services when you need them•Remove services you don’t needRemove services you don’t need

eTapestry Investment Options…eTapestry Investment Options…

# of Accounts in your database

# Accounts

<500

501-1000

1001-5000

5001-15000

15001-25000

25001-35000

35001-45000

Monthly Fee

FREE!

$36/month

$112/month

$164/month

$225/month

$276/month

$338/month

eTapestry Investment Options…eTapestry Investment Options…

# of Accounts in your database

# Accounts

<500

501-1000

1001-5000

5001-15000

15001-25000

25001-35000

35001-45000

Monthly Fee

FREE!

$36/month

$112/month

$164/month

$225/month

$276/month

$338/month

Concurrent Users

# Users

1

Each Add’l

5 pack

Monthly Fee

Included

$50

$175

eTapestry Investment Options…eTapestry Investment Options…

Optional services – can be added at any time

•Telephone supportTelephone support•Lifetime Training Lifetime Training •Admin moduleAdmin module•Advanced EmailAdvanced Email•Advanced SecurityAdvanced Security•Document AttachmentsDocument Attachments•Donor LoginDonor Login•EcommerceEcommerce•Executive ReportingExecutive Reporting•Grant ExplorerGrant Explorer

•ImportImport•Matching Gift DatabaseMatching Gift Database•Moves ManagementMoves Management•Outlook integrationOutlook integration•Planned Giving CalculatorPlanned Giving Calculator•Prospect Research ServicesProspect Research Services•Segmented GiftsSegmented Gifts•WishListWishList•Website DevelopmentWebsite Development•Database Conversion optionsDatabase Conversion options

“That was the big decision-maker right there—not having to make a big purchase to get started. Why not try it? I think it’s great, and eTapestry is maintaining it all. I don’t have to worry about it.”

Maureen McDonald, Moonlight Cultural Center

10. We guarantee you’ll save money.

1. We guarantee you an Internet strategy.

2. We guarantee you broader access to your data.3. We guarantee easy operation.

4. We guarantee better recordkeeping.

5. We guarantee improved communications.

6. We guarantee your data is secure.

7. We guarantee outstanding support.

8. We guarantee innovative tools.

9. We guarantee implementation in 90 days.

10. We guarantee you’ll save money.

What’s next?What’s next?

What’s next?What’s next?1.1.We’ll discuss your unique needs.We’ll discuss your unique needs.

2.2.We’ll build a custom proposal.We’ll build a custom proposal.

3.3.We’ll provide a personalized We’ll provide a personalized demonstration.demonstration.

4.4.We’ll help you with every step of We’ll help you with every step of implementation.implementation.