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From the conference brochure: Leaving WIIFM for WCIDWT: What Can I DO With That? Learning professionals know perfectly well that realistic practice trumps “information dumps.” But the pressures of our own hectic workflows often lead us to shortchange helping learners transfer information into action back on the job. In this practice-heavy session, expand your repertoire of techniques for creating meaningful “rehearsal” opportunities in training.
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Leaving WIIFM for WCIDWT:What Can I DO With That?
Terri Cheney
“We are not about sharing information or even about providing
learning events. We are about helping performance in the context of how individuals carry out their
day-to-day work in the real world.”
Agree? Disagree? “Yeah, but…”? Discuss at your tables.
Let there be training!
What will be evidence that this breakout was genuinely useful to YOU in YOUR work?
What do you already know about providing realistic practice in ILT or elearning?
Discuss with a partner
Today’s session in 3 parts
1:
Today’s session in 3 parts
1:
2 & 3:Cathy Moore’s Action Mapping Model
Today’s session in 3 parts
What will be evidence that this breakout was genuinely useful to YOU in YOUR work?
Refine your answerTwo weeks from now …
While you’re at it, identify one specific training you’re involved with to practice on today
Why focus on REHEARSAL in learning events?
Information …
Information …
Used to be scarce
Information …
Used to be scarce
Is now a commodity
Information …
Used to be scarce
Is now a commodity
Training is about behavior
Training is about behaviorIf your house is burning down, do you want the fire fighters to
Training is about behaviorIf your house is burning down, do you want the fire fighters to
a. describe the best methods of dousing a house fire
Training is about behaviorIf your house is burning down, do you want the fire fighters to
a. describe the best methods of dousing a house fire
b. put out the fire
Practice happens anyway
Practice happens anyway
Pressure for business payoff
Pressure for business payoff
IRACISGoddess of
BusinessObjectives
Ineffective training is expensive!
Ineffective training is expensive!
Ineffective training is expensive!
Ineffective training is expensive!
Ineffective training is expensive!
Ineffective training is expensive!
Different starting questions
SME
Learning professional
Different starting questions
SME
Learning professional
What do they need to KNOW?
Different starting questions
SME
Learning professional
What do they need to KNOW?
What do they need to DO back on the job?
http://www.flickr.com/photos/kristina06/3588522428/
How would YOU explain it?
Create “rehearsal opportunities”
Create “rehearsal opportunities”
How?
Business Goal
Cathy Moore’s Action Mapping Model
Behaviors
Business Goal
Behaviors
Behaviors
Cathy Moore’s Action Mapping Model
Behaviors
Business Goal
Behaviors
Behaviors
Cathy Moore’s Action Mapping Model
Activity
Behaviors
Business Goal
Behaviors
Behaviors
Activity
Activity
Activity
Activity
Cathy Moore’s Action Mapping Model
Activity
Behaviors
Business Goal
Behaviors
Behaviors
Activity
Activity
Activity
Activity
ii
i
i i iii
ii
Cathy Moore’s Action Mapping Model
Activity
Behaviors
Business Goal
Behaviors
Behaviors
Activity
Activity
Activity
Activity
ii
i
i i iii
ii
Cathy Moore’s Action Mapping Model
Activity
Behaviors
Business Goal
Behaviors
Behaviors
Activity
Activity
Activity
Activity
ii
i
i i iii
ii
Cathy Moore’s Action Mapping Model
Activity
Cathy Moore’s Action Mapping Model
Behaviors
Business Goal
Behaviors
Behaviors
Activity
Activity
Activity
Activity
ii
i
i i iii Xi
iX X
Business Goal
Should start with business goal/s
Business Goal
Should start with business goal/s
Business Goal
Should start with business goal/s
Let there be training!
Behaviors
Behaviors
Behaviors
Usually end up starting from behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Usually end up starting from behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Business Goal
Behaviors
Behaviors
Behaviors
Usually end up starting from behaviors
Behaviors
Behaviors
Behaviors
Behaviors
Business Goal
X
X X
X
Two “mind hacks” to identify behaviors
Be a fly on the wall
Two “mind hacks” to identify behaviors
What would a fly observe?
Be a fly on the wall Prove it to a judge
Two “mind hacks” to identify behaviors
What would be judge-worthy evidence?
Rehearsal is …
Rehearsal is …Vividly imagine taking the right
specific action in the right context
Mimic real life
But which definition best matches the highlighted
term?
Mimic real life
I can respond in the form of a
question!
Rehearsal is…
Three stalwarts…
Micro-scenarios
Teach-back
Action planning
Micro-scenarios rock!
“I’ll read you this list of ways you can get involved in the chapter.”
This is Larry, and these are his circumstances.
Which opportunities would you recommend for him?
OR
When you’re stumped, use a
Teach-back
Give your action planning a
Help your learners identify triggers in the right context
We may be able to double the likelihood that our learners actually apply what they've learned simply by having our learners link situations and actions in their action planning.
Give your action planning a
Help your learners identify triggers in the right context
Provide guiding questions like: • What’s the very next situation in which you could use
what you learned here?
• What in that context will remind you to do so?
and
• Who else will be there?
• What tools/documents/equipment will you be using?
• What obstacle will you encounter first?
• What will you do about it?
What did Terri’s Action Map look like?
For today’s participants only:
Power Half-HourHelp creating rehearsal opportunities in training you are currently working on
By phone or video conference (Skype, Google+)
Valid until January 31, 2014
Code: ASTD_Confr_2013
blog.cathy-moore.com
blog.cathy-moore.com
blog.cathy-moore.com
Terri@ConnectLearningDesign.com @TerriChy www.linkedin.com/in/terricheney
Code: ASTD_Confr_2013
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