Client perception on Mobile technology in Libraries: Liasa 2011

Mobile Catalogue In Your

Pocket: Investigation of perceptions

on AirPac

Molefi NyofaneInformation LibrarianUniversity of JohannesburgEmail: molefin@uj.ac.zaTell: 011 559 1940

Presented: LIASA 13th Annual Conference 2011, East London

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OVERVIEW

Introduction

Conceptual Framework

Methodology

Literature Review

Implementation of Mobile Services

Findings

The Future

Conclusion

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CARTOON : Mobile Catalogue

Source:

http://www.emeraldinsight.com/journals.htm?articleid=18649

07&show=html

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INTRODUCTION

What is AirPac? •Is a wireless e-catalogue that allows users to view documents

• On alternative device such as web-enabled mobile phones, PDA’s, smartphones, iphones, ipads etc

Origin •Innovative Interfaces has designed a portable version of its OPAC product called the AirPAC.

•Libraries using the Millenium integrated library system can opt to use this additional OPAC to provide their users with mobile catalogue search capabilities.

Aim of the study: • To get feedback from our clients/users of the service

• Whether the mission of taking the library to the people is fulfilled

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ReConceptual Framework

(PU)

(PEOU)

Technology Acceptance Model (TAM)

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Methodology

Population and Sample

Patrons: Daily users

Post-graduates and undergraduates

41 participants from four Libraries

Data Collection

Interview – Leadership of University of

Johannesburg Library (UJLIC)

Pilot Study

Focus Groups (FG)

Surveys

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LITERATURE REVIEW(references available on request)

Popularity of cell phonesIts obvious in RSA with 70% ownership (SAARF,2009)

Growth in usage in AfricaHas expanded opportunity for business, social and educational transactions(Mbabo-thata, 2010)

AdaptationLibraries need to be on the move, taking digital access to users

anywhere and anytime (Allay, 2008)

Mobile Technology in LibrariesContinually find ways of harnessing the technology that its clients

are using

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CELL PHONE EVOLUTION

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REALLY!!!!! INDEEDWe have evolved!!!

In Less than 30 years!!!!!

From Brick phone Very Thin phone

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Implementation of Mobile Service at UJ Library

Library Vision & Mission Mobile Service

1. SMS Notifications (2009)2. AirPac (2010)

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Findings…Participants

APB = 17%

FADA =19.%

APK = 44%

DFC = 19%

Findings..Ownership & Types

Participants Global Smartphone beat PC Sales

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Findings….. Internet Usage

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Findings….Perceived Ease of Use (PEOU)

Easy = 46%

Very Easy = 43%

Don’t Know = 9%

PEOU shows strong relation for Intention to Use (IU)

PEOU (Easy and Very Easy = User-friendliness

Findings….Ease of Use (EOU)

= Intention to Use (IU)

Costs = 26%

Features = 21%

R/PC = 21%

Nothing = 21%

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Findings….Perceived

Usefulness (PU)

SEARCHING

Easy = 48%

V/Easy = 46 %

RENEWALSEasy = 46%

V/Easy = 51%

RECORDS

Easy = 49%

V/Easy = 51%

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COMMENTS FROM STUDENTS

“UJ is doing an awesome job making it easy for students to access certain sites without having to come to school because majority of students travel to school”

“It think it will be fast to respond, than the normal library website”

“You can use it even after hours”

“Classic phones are slow and they can be costly”

“Classic phones features are limited”

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THE FUTURE!!!!!

To be Released next Month!!! Iphone5!!!!!Features!!!!

Conclusion

•The Potential for use of the mobile device is unlimited and the

possibilities are endless

•“What EVIDENCE would provide a

good indication that the day had come for your library to focus concerted efforts on mobile

services?”

Thanks

Molefi NyofaneInformation LibrarianUniversity of JohannesburgTell: 011 559 1940Email: molefin@uj.ac.zaFacebook: www.facebook.com/bromolefiYookos: www.yookos.com/brothermolefiTwitter: www.twitter.com/molefinyofaneLinked in: www.linkedin.com/molefinyofane