Easier, faster, better? 20x20 iDocQ 2016

EASIER, BETTER, FASTER?How social media facilitate tacit knowledge sharing practices between employees within the public sector.

Iris BuunkPhD StudentCentre for Social Informatics School of ComputingInstitute for Informatics and Digital Innovation

Public sector

Tacit knowledge

Social media

Knowledge sharing?

'We know more than we can tell.'

Michel Polanyi(1891-1976)

Slide 7

Ideas, trips, experiences, know-how, lessons learned, best practices,feelings, intuition, values

Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)

The SECI model. Nonaka (1995)

What if…?

Knowledge silos

How to share tacit knowledge?

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Communities of Practice Informal talks

Story telling…

Tacit knowledge sharing online

Why social media?

Social media enable social interactions between people wherever they are located.

There is a lack of evidence on how well they facilitate the sharing of tacit knowledge.

Population

Scotland

Rest of UK?

Semi structured interviews

Expected results…?

Why is it important?

Enhance working practices

Enable collective intelligence

Facilitate problems solving

Contribute to the organisational

learning process

The future… Easier, faster, better?

Image sources Nonaka: https://www.mitsui.com/jp/en/company/outline/officer/1209391_7041.html Hopper: http://imgur.com/986rUkr Silos: https://commons.wikimedia.org/wiki/File:Ralls_Texas_Grain_Silos_2010.jpg Stormtroopers: http://megacpstorm.blogspot.co.uk/ Discussion: https://nfcgroup.com.au/consulting/ Network: https://freerangestock.com/photos/39847/the-social-network--people-networking-and-creating-bonds-conta.html Video conferencing: https://www.flickr.com/photos/gperspective/8540228058 Online communication: https://elearningindustry.com/wp-content/uploads/2014/09/Learning-talking-in-a-group-with-other-people.jpg Social media: http://www.imagenslivres.com/redes-sociais-ligadas-por-malha-de-triangulos Measuring invisible: http://www.oecdbetterlifeindex.org/media/bli/images/ArtInvisible.jpg Public sector: http://news.prca.org.uk/martin-cresswell-appointed-as-prcas-public-sector-group-chairman Survey: https://commons.wikimedia.org/wiki/File:Online_Survey_Icon_or_logo.svg Knowledge Hub: https://khub.net Micro: http://www.ikmultimedia.com/products/irigmic Mobile phone: http://www.istockphoto.com/vector/vector-concept-of-world-global-communication-with-long-distance-gm506209401-44978740 Matrix: https://www.youtube.com/watch?v=OBxMsUxXcXU