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Zappo’s Story!Exploring, experimenting, being flexible, learning while doing!
2 © 2013, Future of Talent Ins5tute
13 young and passionate, but unskilled people hired to learn programming
Zappo’s Story!Exploring, experimenting, being flexible, learning while doing!
3 © 2013, Future of Talent Ins5tute
WHAT DID NOT WORK! WHAT DID WORK!
• Formal curriculum!
• Instructors!
• Classroom!
• Lessons!
• Project & goal!
• Mentors!
• Anywhere!
• Real work!
Zappo’s Story!Exploring, experimenting, being flexible, learning while doing!
4 © 2013, Future of Talent Ins5tute
1. Nothing tops intentional, dedicated mentorship!
2. No amount of teaching accelerates learning as much as a mentor!
Passion + Sense of Purpose = Incredible Produc5vity
LESSONS LEARNED!
The Emerging Work World!
5 © 2013, Future of Talent Ins5tute
• It’s Changing constantly!• Learning time is short. Need for adaptation is high!
• It’s becoming a Collective activity!• Teams, groups, mentors projects are the core !
• It’s more & more Collaborative!• Shared ideas/collective decisions!
• It rewards Innovation!• Original thinking & experimentation are rewarded!
Dealing with Ambiguity !
Solving problems & challenges never faced before!
6 © 2013, Future of Talent Ins5tute
Dealing with Complexity!
Learning how to simplify – reduce to simpler/essential levels.!
7 © 2013, Future of Talent Ins5tute
Dealing with Interdependencies!
Learning collaboration, forging alliances, nurturing networks!
8 © 2013, Future of Talent Ins5tute
Fostering Creativity!
“CEOs identify "creativity" as the most important leadership competency for the successful enterprise of the future.” -IBM's Institute for Business Value, May 2010!
Exploring, experimenting, being open to new, building diversity!
9 © 2013, Future of Talent Ins5tute
10
Challenges!
Train temporary/short-term staff!
Develop a global workforce !R
apidly develop new leaders!B
uild
ski
lls in
new
tech
nolo
gies!
10 © 2013, Future of Talent Ins5tute
Learn in classes and courses!
Long time between knowing and the need to know!
Knowledge is categorized - manageable!
WORKS WELL IN A COMPLEX WORLD!11
© 2013, Future of Talent Ins5tute
Time is not very important!
Organized knowledge!
12
Simultaneous need to know and knowing it!
Learning in classes not effective!
Knowledge is streaming by - unmanageable!
Hierarchy stifles innovation!
WORKS WELL IN A CHAOTIC WORLD!
Loose organization, free association!
© 2013, Future of Talent Ins5tute
Time to learn is critical!
13
GOAL: Finding Information in the Noise!
We are overwhelmed with words, pictures, numbers, videos.!
Patterns are harder and harder to see.!
© 2013, Future of Talent Ins5tute
What Gen Y is Teaching Us About Learning!
Personalization is critical!
14 © 2013, Future of Talent Ins5tute
What Gen Y is Teaching Us About Learning!
Technology is invisible!
15 © 2013, Future of Talent Ins5tute
16
What Gen Y is Teaching Us About Learning!
Flexibility is core!
© 2013, Future of Talent Ins5tute
17
Self-Learning with mentors works!
What Gen Y is Teaching Us About Learning!
© 2013, Future of Talent Ins5tute
The Transformation Underway!
Focus on:! -Individual development! -Courses/Classes! -Instructor-led! -Compliance!
Focus on:! -Groups/Teams! -Collaboration! -Communication! -Innovation!
Delivery primarily:! -Formal classes! -Instructor led! -Highly structured e-learning! -Prescriptive!
Delivery primarily:! -Informal tools and methods! -Student led! -Games, simulations! -Exploration!
20th Century! 21th Century!
18 © 2013, Future of Talent Ins5tute
19
Social Networks!Collaborative Tools!
Vide
o!
Projects!
MOOCs! Tutorials!
Coaches/Tutors!
E-Learning!
Peers!Books!
Conferences!
On-the-job!
Internet Search!
Communities of Practice!Flip
ped
Cla
ssro
oms!
Games!
Simulations!
Story Telling!
Blogs!
Virtual Classes!Apprenticeships!
The Array of Learning Tools Available Today !
© 2013, Future of Talent Ins5tute
20 © 2013, Future of Talent Ins5tute
Source: http://www.jarche.com/!
21 © 2013, Future of Talent Ins5tute
Source: http://www.jarche.com/!
The Emerging Workscape!
22 © 2013, Future of Talent Ins5tute
• It’s a Collective activity!• Teams, groups, projects are the core !
• It’s Collaborative!• Shared ideas/collective decisions!
• It rewards Innovation!• Original thinking & experimentation are rewarded!
• It’s Changing constantly!• Learning time is short. Need for adaptation is high!
Everyone an Entrepreneur in Spirit!Urban, Healthier, Older, Better educated!
Automation & Robotizing of many traditional jobs. ! !
Rise of Career Mosaics!
23!© 2013, Future of Talent Institute!
Organizations! ! Smaller!
Flatter! Teams!
More jobs requiring creativity, passion, artistic skills, personal interaction!
EDUCATION!Less formal!Mentored!
Virtual!
Flexible work!
Work/Life/Play intertwined!More free time! Virtual work!
Fewer FORMAL degreees!
EXPECTATIONS!
Tomorrow’s Corporate Education!Creates an environment for the free
exchange of ideas!
24 © 2013, Future of Talent Ins5tute
• Communities of Practice!
• Communities of Interest!
• Reinvention of “craft” and apprenticeships!
• Collaborative virtual work and knowledge sharing!
Tomorrow’s Corporate Education!
25 © 2013, Future of Talent Ins5tute
• Blends work/learning!
• Gives responsibility and control to the learner!!• Available anywhere/anytime!
• Uses games/video extensively!
• Based on social networks and the Internet!
• Filled with guides and mentors!
Characteristics!
© 2013, Future of Talent Institute
www.futureoftalent.org!
Kevin Wheeler!Founder & Chairman!
kwheeler@futureoftalent.org!
Get in touch with us for executive briefings or workshops or to learn more about our research, special projects, white papers and regional Retreats.!
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