Healthcare delivery system

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therapeutic communication

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Healthcare Delivery System

LUNGAN, ALECSZICA C.

BSN 3 NIGHTINGALE

A health care system is the organization of people, institutions, and resources to deliver health care services to meet the health needs of target populations

The goals for health systems, according to the World Health Organization, are good health, responsiveness to the expectations of the population, and fair financial contribution. Progress towards them depends on how systems carry out four vital functions: provision of health care services, resource generation, financing, and stewardship

Other dimensions for the evaluation of health care systems include quality, efficiency, acceptability, and equity

Health care providers are institutions or individuals providing health care services. Individuals including health professionals and allied health professions can be self-employed or working as an employee in a hospital, clinic, or other health care institution, whether government operated, private for-profit, or private not-for-profit (e.g. non-governmental organization).

They may also work outside of direct patient care such as in a government health department or other agency, medical laboratory, or health training institution. Examples of health workers are doctors, nurses, midwives, paramedics, dentists, medical laboratory technologists, therapists, psychologists, pharmacists, chiropractors, optometrists, community health workers, traditional medicine practitioners, and others.

Maritza Cortes a 37 year-old Hispanic woman, brings her daughter to the emergency department. The child is diagnosed with a strep throat and is given a starting dose of penicillin.

After receiving discharged instructions, including information about possible complications, and a prescription for additional doses of penicillin, she says, “I can’t afford to get the prescription filled. Exactly what are these problems and what are my daughter’s chances for also having these some problems?”

ENGLISH VERSION

(After receiving discharge instructions)Maritza: I can’t afford to get the

prescription filled.Nurse: I know that these medications are

expensive but your daughter needs to have continuous medication in order to treat her problem.

Maritza: But I can’t afford those prescriptions.

Nurse: if we will not continue the medications, it could cause more problems

Maritza: Exactly, what are these problems?

Nurse: It could lead to worsening the infection, it could also be a systemic problem where in there could be chances that the disease cannot be treated anymore.

Maritza: What are my daughter’s chances of having these problems?

Nurse: The chances are high if we would not give her theses prescriptions.

Maritza: But how can I get away with those problems?

Nurse: There are health care system that offer assistance at a good cost where in you can avail medicines at a lower prices. If you want I can help you on how to avail of those services.

Maritza: I think I should already avail those services for my daughter’s welfare.

Nurse: if there’s anything that I can help you with, I’m just here for your concerns.

Maritza: I appreciate it very much. Thank you!

Nurse: You’re welcome Ma’am!

TAGALOG VERSION

(Pagkatapos mabigyan ng mga panuto para sa paglabas)

MC: Hindi ko kayang mabili lahat ng gamot na nairiseta sa akin.

N: Alam ko pong mahal ang mga gamot ngunit itong mga gamot na ito ang kinakailangan ng inyong anak upang gumaling ang sakit.

M: Ngunit hindi ko kayang bilhin lahat ng mga ito.N: Kapag hindi po naipagpatuloy ang mga gamot na

ito, maaari itong magdulot ng iba pang problema.

M: Ano naman itong mga problemang ito?

N: Maaaring lumala ang impeksyon at magdulot ng iba pang sakit na hindi na kaya pang magamot.

M: Ano yung tsansa na puwedeng magkaroon ng ganitong problema ang anak ko?

N: Malaki ang tsansa kapag hindi naibigay sa kanya ang mga gamot na ito.

M: Pero paano ako makakaiwas sa ganung problema?

N: May mga Tagapangalaga ng Kalusugan tayo na maaaring tumulong sa mga gamot na kailangan sa mababang halaga. Maaari kitang tulungan kung paano ka makakakuha ng mga ganito kung gusto mo.

M: Sa palagay ko dapat na nga akong kumuha ng ganitong serbisyo para sa kalusugan ng aking anak.

N: Kung may mga bagay pang gumugulo sa iyong isip na maaari akong makatulong, andito lang ako.

M: Maraming salamat po!

N: Walang anuman po.

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