Listening and Speaking

Lesson 3 : Guidelines to Listening and Speaking

Lesson 3 Guidelines to Listening and Speaking

Before I tell you what it is…

Allow me tell you what it is not.

Communication is NOT

Communication is:

7% What you say (words)

38% How you say it (volume, pitch, rhythm, etc.)

55% Your body language (facial expressions, posture,

The Details

The Four Major Factors

There are four major factors that come into play in any form of communication.

These four factors should be present to have effective communication.

The Speaker

The Listener

The Message

The Delivery

The Speaker The Listener The Message The Delivery

Who is the Speaker? The speaker is the anchor of any form

conversation He is the one who delivers the package- the

message

Who is the Speaker? The speaker must have complete

understanding of the message that has to be delivered.

The speaker must have the physical ability to deliver the message

Tips for a Speaker

Tips for a Speaker Know what you want to say Be direct to the point Speak at a moderate pace Look at the listener in the eye

Why is listening important?

Why is listening important?1. Since the rise of the radio and the

development of television, the spoken word has regained much of its lost stature.

2. Being listened to means we are taken seriously, our ideas and feelings are known, and, ultimately, what we have to say matters.

Why is listening important?3. Generous listening enhances our own

well-being and is the natural perspective of psychology, in which all human behavior is seen as motivated by the agendas of the self.

4. We learn our culture largely through listening; we learn to think by listening; we learn to love by listening; we learn about ourselves by listening.

Why is listening important?5. Being listened to spells the difference

between feeling accepted and feeling isolated.

6. In our society, listening is essential to the development and survival of the individual.

7. Most people will not really listen or pay attention to your point of view until they become convinced you have heard and appreciate theirs.

Statistics

Statistics1. Some studies indicate that we may be

listening at only a 25 percent comprehension rate.

2. How much of what we know that we have learned by listening? 85%.

3. Amount of the time we are distracted, preoccupied or forgetful? 75%

Statistics4. How much we usually recall immediately

after we listen to someone talk? 50%5. Amount of time we spend listening? 45%6. How much we remember of what we

hear? 20%

Statistics7. Amount of us who have had formal

educational experience with listening? less than 2%

8. We listen at 125-250 words per minute, but think at 1000-3000 words per

minute.9. Number of business studies that indicate

that listening is a top skill needed for success in business?

10 Irritating Listening Habits:

10 Irritating Listening Habits:1. Interrupting the speaker.2. Not looking at the speaker.3. Rushing the speaker and making him

feel that he’s wasting the listener’s time.4. Showing interest in something other

than the conversation.5. Getting ahead of the speaker and

finishing her thoughts.

10 Irritating Listening Habits:6. Not responding to the speaker’s requests.7. Saying, “Yes, but . . .,” as if the listener

has made up his mind.8. Topping the speaker’s story with “That

reminds me. . .” or “That’s nothing, let me tell you about. . .”

9. Forgetting what was talked about previously.

10. Asking too many questions about details.

10 Poor Listening Habits

10 Poor Listening HabitsEffective listeners do their best to avoid these

habits:1. Calling the subject uninteresting2. Criticizing the speaker &/or delivery3. Getting over-stimulated4. Listening only for facts (bottom line)5. Not taking notes or outlining everything

10 Poor Listening Habits6. Faking attention7. Tolerating or creating distractions8. Tuning out difficult material9. Letting emotional words or ideas block

the message or get us of track10. Wasting the time difference between

speed of speech and speed of thought

Reasons for poor listening1. Not focusing on the message.2. Passive listeners.3. A physical communication setting that

works against listening.4. Listener’s own needs that may compete

with the speaker’s ideas.5. Unfamiliar language.6. Preset ideas about the topic, the

speaker, or the occasion

The Message The message is the essence of

communication. It is the package that the speaker delivers.

The message should be, of all things, clear and easy to understand

It should be delivered in a language that can be understood by the listener

The message should be pure and free of unnecessary mumbo-jumbo

OPENINGS. Stay away from the predictable (Good morning..., Today, I'm here to talk about...). Instead:

Begin with a provocative question, anecdote, or current event—and how it relates to the content.

Ask the audience a question Set up a problem—and promise that they'll

have all the tools for a solution by the end of the class.

CLOSINGS. Many speakers simply talk until the end of the time or beyond it—and say, "I see we're out of time." Instead:

Plan a rhythm for your speaking—plan to end with content 5 minutes early, so you can summarize, raise questions.

Set aside a time for questions—and structure that time.

Delivery Be conversational; speak naturally; be

yourself (or your best self). Vary your pacing and voice. Use gestures to emphasize points. Look at the audience. Use language to create pictures. Observe the techniques of others.

The Speaker The Listener The Message The Delivery

Put all these factors together

The Speaker The Message

The Listener The Delivery

Going Shopping!Going Shopping!

Going Shopping!

Buying Things

Containers

Types of Stores

Going Shopping!

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