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Techniques to Improve Communication (Communication Skills)
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LISTENING SKILL
By DAWLE A P
LISTENING SKILL LISTENING REQUIRES MORE
INTELLIGENCE THAN SPEAKING - TURKISH PROVERB
MISCONCEPTION ABOUT LISTENING Listening is the same thing as
hearing
MISCONCEPTION ABOUT LISTENING Listening is the same thing as
breathing
MISCONCEPTION ABOUT LISTENING All listeners receive the same
message
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Hasty Evaluation
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Closed Mindedness
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Day Dreaming
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Prejudice/envy/dislike/Jealousy
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Egoistic attitude/self centered
attitude
LISTENING BARRIERSPSYCHOLOGICAL BARRIERS The urge to debate or advise
ENVIRONMENTAL BARRIERS Physical (Noise)
ENVIRONMENTAL BARRIERS Loud Talking
ENVIRONMENTAL BARRIERS Visual Barriers (Posters, Clothes,
Jewelry)
EMOTIONAL BARRIERS Group Identification
EMOTIONAL BARRIERS Sad Memories
EMOTIONAL BARRIERS Fear
EMOTIONAL BARRIERS Anxiety
EMOTIONAL BARRIERS Anger
SEMANTIC AND LANGUAGE BARRIERS Speakers style of speaking and
mannerisms Difficult words and use of
jargons Lag time Mispronounced words or words
with double meaning
SOCIO-CULTURAL BARRIERS Different Cultural Background
SOCIO-CULTURAL BARRIERS Personal and Public Space
SOCIO-CULTURAL BARRIERS Sense of Time
BAD LISTENING HABITS Criticize the speakers manner of
talking
BAD LISTENING HABITS Declare that the subject is
uninteresting Criticize the Content of the
Speech Pretend to be attentive Take down excessive Notes Urge to argue or debate Jump to conclusion
TYPES OF LISTENING Marginal Listening day dreaming, inattention, poor
listening
TYPES OF LISTENING Critical Listening Passing hasty judgments or unfounded
evaluation
TYPES OF LISTENING Selective Listening
TYPES OF LISTENING Active Listening/Attentive Listening Close attention, head nods,
appreciation, willingness to listen
TYPES OF LISTENING Appreciative Listening
DIFFERENT STAGES IN LISTENING Selecting Stage
Interpreting Stage
Evaluating Stage
Responding Stage
Memory Stage
HOW TO OVERCOME LISTENING BARRIERS Be a willing listener by
controlling all barriers Have a proper rest and food Control all type of psychological
barriers Take down brief notes Practicing good body language
BENEFITS OF EFFECTIVE LISTENING Improvement in work
environment Reduces tension Saves time Improves management-
employee relations Leads to early problem solving Increases sales and profit
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