Module 18 - Lecture

Date

Working and Writing in TeamsModule 18

Members of successful teams...

✤ Seek information and opinions.✤ Give information and opinions.✤ Summarize.✤ Evaluate.✤ Coordinate.

Members of enjoyable teams...

✤ Encourage participation. ✤ Relieve tensions.✤ Check feelings.✤ Solve interpersonal problems.✤ Listen actively.

Negative Behaviors in a Group

✤ Blocking✤ Dominating✤ Clowning✤ Withdrawing

Type of Leadership in Groups

✤ Informational✤ Interpersonal✤ Procedural

Leading without Arrogance...

✤ Smile✤ Share✤ Suggest✤ Think✤ Volunteer✤ Ask

Characteristics of Successful Groups...

✤ Setting clear deadlines, scheduling frequent meetings, and dealing directly with conflict.

✤ Listening to criticism and making important decisions together.

Groupthink

✤ the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

How to avoid Groupthink

✤ Consciously search for additional alternatives.

✤ Test assumptions.✤ Encrouage disagreement and protect the

right of people in a group to disagree.

Responding to Group Problems...

✤ Make sure that the people involved really disagree.

✤ Check to see that everyone’s information is correct.

✤ Discover the needs each person is trying to meet.

✤ Search for alternatives.

✤ Repair bad feelings.

Effective Responses to Criticism...

✤ Paraphrasing.✤ Checking for feelings.✤ Checking inferences.✤ Buying time with limited agreement.

You-Attitude in Conflict Resolution...

✤ What do you think of our text’s discussion of you-attitude in conflict resolution on page 325?

✤ What do you think of the examples they offer?

Stages of Collaborative Writing...

✤ Planning✤ Composing✤ Revising✤ Editing and Proofreading

More tips for a successful group...

✤ Extra time.✤ Familiarity.✤ Responsibility.✤ Sensitivity.✤ Written agreement is better than oral

agreement.

Questions?

Homework...

(18.1) What are the three kinds of group leadership?

(18.2) What is groupthink?

(18.3) How do you use you-attitude during conflict?

(18.4) What strategies produce the best co-authored documents?

Thank you.