Non verbal & verbal communication

Non Verbal & Verbal Communication By – N.G.Palit

What is Communication? ( In one proper sentence)

THINK-PAIR-SHARETHINK-PAIR-SHARE

What is Communication?

Communication is derived from a Latin

word “Communis”, which means “to share”. It can be sharing of ideas, concepts,

feelings and emotions.

Communication is a two-way

process

Communication is a

‘two-way process’. Sender to receiver

(message), and the Receiver to sender

(feedback)

SENDER RECEIVERMEDIUM

FEEDBACK

MESSAGE

The Communication Process

What are the most common ways orWhat are the most common ways or

methods on how we methods on how we COMMUNICATECOMMUNICATE

with people around us?with people around us?

Ways of Ways of CommunicatioCommunicatio

nn

In Verbal Communication: Words account for only - 7% Tone Modulation 38% Volume Total - 45%

Balance 55% is through non-verbal Communication, which includes:-

Our Body Language. Breathing. Our movement.

Verbal & non-verbal communication

Verbal Communication Non-verbal Communication

Through the words

we use.

Bodily actions and

vocal qualities that

accompany a verbal

message.

Importance of non-verbal communication

What is Verbal Communication?

‘Verbal’ is the Latin adjective of ‘Word’.

So, verbal communication means

communicating with words, whether

written or spoken.

Verbal Communication

Verbal communication

consists of speaking, listening, writing

and reading,

Merits of Verbal Communication

More personal and informal. Makes immediate impact. Provides opportunity for interaction and

feedback. Helps us correct our messages according

to the feedback and non-verbal cues from

the listener It is very fast and non-expensive.

Demerits

A word once uttered can’t be taken back. Impact may be short lived. It can be forgotten easily. There is no legal evidence of oral

communication.

Importance of Effective Communication

TO AVOIDTO AVOIDMISUNDERSTANDING

MISCOMMUNICATIONS

Barriers in Communication

Noise Assumptions / Misconceptions Inappropriate medium Language differences Emotions Poor listening skills Distractions

Noise factor: It is interference in communication:

a) Physical noise

b) Internal stimuli.

Barriers in Communication

1.Semantic Barrier: a) Symbols with different meaning

b) Badly expressed message or

use of Jargons (specialists

language).

c) Un-clarified assumptions

d) Same word having different

meanings

Organizational Barriers

1.Organizational policy 2. Organizational culture 3. Organizational Rules and Regulations 4. Status Relationship 5. Inadequate facility: like, Lack of regular meetings,

etc.

Psychological Barriers

Lack of attention Premature evaluation Loss in transmission & poor retention Distrust of communication Failure to communicate

properly

What is non-verbal communication?

Non-verbal communication is defined as

“the process of using wordless messages to generate meaning”. The use of non-verbal communication

can create a whole new meaning to a

message.

Non-verbal Communication

Non-verbal Communication

Non-verbal communication includes all

unwritten and unspoken messages, both

intentional and unintentional

Everything

except the words! Everything

except the words!

Forms of non-verbal communication Facial expression

Gestures

Eye contact

Body movement

Forms of non-verbal communication

Voice

Touch

Time

Paralanguage

Features of Non-verbal Communication

Non-verbal communication flows

through all acts, of speaking or

writing. In fact, they are wordless

messages. It is a creative activity, which comes

through stimuli produced by mind.

Importance of Non-verbal Communication

For being an excellent communicator,

a person needs to augment his/her

verbal expressions with non-verbal ones.

Advantages of Non-verbal Communication

The usage of non-verbal

communication

can clarify even the toughest message to understand.

Sometimes, non-verbal cues can be more

meaningful than the words themselves.

Kinesics

Scientific study of ‘how the body speaks’

has been labeled as ‘KINESICS’. Bodily Movement and Facial Expression

involves the study of bodily movements

and is often called Kinesics (meaning

movement)

Kinesics

Interpreting the meaning of non-verbal

communication through bodily movement

helps in assessing how a person normally

reacts. Knowing the person you are ‘reading’

definitely helps better comprehension of

their non-verbal communication, like gestures,

facial expressions etc.

How does the body speak?

Like any spoken language, body language has words, sentences, and punctuation. Each gesture is like a single

word, and one word may

have several different meanings.

Space & Distance –Proxemics

Understanding each

person’s border is

an important part of communication. It is a part of Proxemics

Personal Space

Personal space is your

“bubble”- the space you

place between yourself

and others. This invisible boundary

becomes apparent only

when someone tries to

enter your “bubble”.

Space & Distance

Every person has a natural territory that

he / she carries around with him /her. So, one should be careful about how

one enters another person’s space. Territory also includes the arrangement

of our office or home.

Personal Space There are different forms

of space for different times, place & situations. Intimate, Personal, Social

and Public distances make

up the concept of space.

Space & Distance

Intimate Distance :

actual touching to 6 to 18 inches.

Personal Distance :

18 inches to 4 feet.

Social Distance: 4 to 12 feet

Space & Distance

Conversational Distance :

Public Distance: 12 to 25 feet

Paralanguage

Paralanguage is almost similar to verbal

communication. Language deals with ‘what is said’ Paralanguage deals with ’how it is said’ It is a type of non-verbal communication which

includes – articulation, pronunciation, volume,

pitch, rate and other vocal qualities.

Verbal Vs Non-verbal Communication

Although verbal communication is easier to

understand, non-verbal communication is

essential to understand not only a message,

but more importantly, the feelings behind the

message.

Questions

A presentation By –N.G.Palit

At the End I shall be glad if you can send your

valuable feed-back at:

nandapalit@yahoo.co.in or through facebook account

nandapalit