Online classroom - user guide for tutors

Online classroom user guide

If you wish to take lessons, go to “Lesson requests” page, choose the lesson you are interested in, and click the button “Take lesson” near the corresponding lesson. After that the

lesson is moved to “My lessons schedule” page

When student needs a lesson right now, he placesInstant tutoring lesson request.

You can see it at “Lesson requests” page marked withgreen letter “I” and start time “Right now!”.

The compensation for such lessons is 30% higher. Such lessons start as soon as you click “Take lesson” button

When a new lesson request is received, all tutors of the specified subject receive Email notification about it.

If lesson was already taken by another tutor before you opened “Lesson requests” page, it is marked as

“Taken by another Tutor”

If you need to specify any lesson details or just ask Customer about anything, use our messaging system – button

“New Message”. It is available at both “Lessons requests” and “My lessons schedule” pages

You can see which lessons are assigned to you and their scheduled time at “My lesson schedule” page

If you took lesson by mistake, you can refuse from it at“My lesson schedule” page.

IMPORTANT! Do not refuse from the lesson just beforethe lesson start. We need time to find

another tutor for the lesson

If there are more than 10 minutes before the lesson start, the button

“Start lesson” will be inactive

If the Customer is online, the button “Start lesson” becomes active. You can negotiate with the Customer

and start lesson earlier if he/she agrees.The button becomes automatically active 10 min before

the lesson starts. Click it to enter the classroom.

If you clicked “Start lesson” button BY MISTAKE and classroom was opened, you are to close the classroom tab of your browser or

classroom window at all, using the button marked green. DO NOT click “Complete” button marked red.

When you click the button “Start lesson”, you will appear in the online classroom. The customer can enter the

classroom ONLY when the tutor is already online.On the picture above, you can see that

Tutor Julia is online

Then the customer enters the classroom.You can see that Customer John is online.

Before you start the lesson, check that all communication tools are on, both for you and the Customer: microphone, chat, whiteboard.

Mind that it is you who turn on the tools for the Customer

You can use camera during the lessons. To do this: 1. Confirm in chat the Customer has a camera at his PC.

2. Activate video broadcast clicking the icon marked with green arrow3. Click the button indicated with red arrow.

4. Ask Customer to click the same button.

You can talk with the customer using the chat box in the right bottom corner of the

classroom.

You can also have audio chat with the Tutor. To activate it, please:1. Have your PC microphone on

2. Click the button marked on the picture3. Confirm the Customer turned on the microphone as well

Here we marked the most frequently used tools and buttons in your classroom

When the lesson is over, click the button “Complete”.DO NOT click the button if the lesson is not over