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Rain Clouds with Silver Linings
(Or how Auburn Library accidentally transitioned to a Roving Reference Model)
Challenges
• No power points• Limited space for library resources• No computers (for customers or staff)• Customers physically separated from
most resources
Our Response
• Using ipads• Extra staff to connect customers to
resources• Increase in online database usage• Continued Services: Justice of the
Peace, English Classes
JP services
Roving with iPad
The Result
• Minimal reduction of Services• Better Reference Interviews• Permanent Roving Reference Planned• New Carpet!• Reorganising of Library Spaces and
Collections
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