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T=3 wk
T=4 wk T=2 wk
T=3 wk
T=1 wk
T 2 wk
Quality Care
QD QI
QM
CoreValues Resources
Leadership
Policy
Structure
Cap
acit
y B
uild
ing
Com
mun
icat
ions
Rewarding quality
Quality
Acceptable Cost Effective
Accessible Efficient
Controllable
Inputs
Resourcesnecessary to carryout processes
Processes
A seriesof stepsthat cometogetherto transforminputsintooutput
Outputs/Outcomes
The outputs and out comesare the services/productsresulting from the inputs and processes
Define Quality
Quality Health Care
Improving Quality Measuring Quality
Get and Maintain Stakeholder Agreement
Mission
Goals
Strategies andCulture
Client andCommunity Perspective
Consider institutional
context
DefineDesired
Performance
Describe Actual
Performance
Gap
Find RootCause
Why doesThe gap exist?
Select Intervention
What can be doneto fix the
Cause of gap
Implementinterventions
Monitor and evaluate performance
• Saudi Television presenter Rania al-Baz
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