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UX Pick ‘n’ Mix – Bringing back a selection box from UXLibs1
Leo Appleton, Associate Director of Library Services
@leoappleton
Six Colleges, one service• Camberwell College of Arts• Central Saint Martins• Chelsea College of Arts• London College of Communication• London College of Fashion• Wimbledon College of Arts
CSM Library; Ana Escobar 2015
Why user experience ?• A different way of gathering
feedback• Commitment to user
engagement• Focus on student behaviour and
usage of space• Planning for new build projects CSM Library; Ana Escobar 2015
Method / Student engagement• Mapping• Observing• Love letters• Touchstone tours• Focus groups• Reflective logs
LS UX Project: LCC; Leo Appleton, 2015
SchedulePhase Activity Timeframe
Phase 1 Recruitment to observation team April 2015
Briefing and training of observation team
April 28th 2015
Movement observations 29th April – 13th May 2015
Static observations 29th April – 13th May 2015
Touchstone tours 29th April – 13th May 2015
Phase 2 Focus groups May – June 2015
Phase 3 Reflective logs June – July 2015
Phase 4 Briefing analysis team July 2015
Analysis July – August 2015
Phase 5 Reporting and next steps October 2015
Focus Groups• Observer feedback: informed focus group themes• In-depth and reflective theme-driven discussion:• Types of space
• Silent or quiet / group / IT• Layout of space
• Environmental: heat / light / signposting• Proportions and amount of space• Behaviours in space• Staff support
So what?• Analysis and reporting• Actions – Feedback to students
https://spark.adobe.com/video/HkqN9yvE
Impact• Quick fixes – Responsiveness• Long term planning• Student satisfaction (closing the loop)• Influence and lobbying• Embedded methodology
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