What do you do if a complaint is made against you

By Alex Masters

www.optimus-education.com

What do you do if acomplaint is made

against you?

Your integrity andprofessional status are

under pressure. It can bestressful, even soul

destroying. What do you do?

Thankfully, we have a rangeof expert advice to help you

work through the processcalmly and professionally

1.Don’t have a knee-jerkreaction. Don’t react untilyou have been told exactly

what it is about.

2.Get the details. Theinvestigator should give youfull details of the complaint

made against you.

3.Contact your union.

4.Think back to the event. Youcould request an informal

meeting to talk this throughwith the complainant with theintention of giving an apology.

5.Do not confront.

6.Take evidence. This personmay start to intimidate you.

Take note of the date, time andplace and inform the

investigator as soon as possible.

7.Explain. You should be giventhe opportunity to explain your

version of events, includewitnesses and any material

evidence.

8.Don’t despair, stay positive. Youwill overcome it, learn from it anddevelop strategies so that it can’t

happen again.

9.Be aware of appeals. Thecomplainant can appeal against

the decision and the issue will notbe finalised until the appeal has

been concluded.

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