Who Kidnapped Excellence - Book Review

Who kidnapped Excellence?

What stops us from giving and being our best?Harry Paul + John Britt +Ed Jent

Most companies talk about excellence on a routine basis. Yet, they do so without a common definition. How d we define excellence?

Too often at work and in life, our perception of excellence is compromised by rationalization, by resetting the yardstick of measuring our performance. We externalize!

PassionSomething that inspires everyone with energy, enthusiasm and caring.Passion turns life into an adventure

CompetencyThe skills needed to do your best

FlexibilityResponse to unique situations whenever they occur

Communication in an OrgnAll about roles and expectations

OwnershipGiving your best and taking 100% responsibility for the job

If you are indifferentYou will deflate passion of others

If you are inflexibleYou are choosing policy and procedure over adaptability and common sense

Avoid competency traps, they are about staying in areas where you are good. Move out of that trap to be challenged and to learn.

If you want excellence, always provide the relevant people the opportunity to be involved in solving the problem.

“I am looking for a few good men with an infinite capacity for not knowing what can be done”- Henry Ford

“The single biggest problem with communication is the illusion that it has taken place’ GB Shaw

Best employee owner’s manual

• Passion : You get to choose your attitude – choose the best

• Competency: Know, what, when and how to do it• Flexibility: Be willing to accept new ideas and

methods without compromising values• Communication : Listen intently and speak with

clarity• Ownership : Take charge of your actions,

behavior and performance.

Individuals and companies become average when they nurture mediocrity.

If you want to be excellent, rate yourself on passion,competency,flexibility, communication and ownership.

It takes mastery and practice in all five areas of the previous slide to stay excellent.

Make the choice each day not to be burdened by negativity, instead, rise above it with a zest for life and desire for personal excellence.

Excellence is a journey, not a destination