Force.com (Salesforce.com)

Force.com

Presented By:

Vijay Maurya

12UCS035(5CSE-IBM)

IG:@vijaymaurya_

Fb.com/vijay.maurya2

Introduction...

What Is Salesforce.com???

Salesforce is the worlds' first and most popular CRM system headquartered in San Francisco. With more than 82,000 companies and 100,000+ customers rely on this dynamic, web-based, low-cost CRM platform.

It was founded in March 1999 by former Oracle executive Marc BenioffSalesforce.com has its services translated into 16 different languages and currently has 82,400 regular customers and over 2,100,000 subscribers

Salesforce CRM provides a complete solution for that includes feature-rich solutions for marketing, sales, services, partner management and community management.

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The CRM benefits...

• Low cost, low risk cloud based solution software service to buy.

• Complete solution includes feature-rich solution for marketing,

sales, service, partner management and community management.

• Fast result because it drain resources on high value, low cost and

focus on innovation

Sales force is divided into different sets of tools referred to as "clouds”

(a)Sales Cloud (b)Service Cloud

Sales Cloud-Sales Cloud helps to sell products and Services, manage connection with customer, and close more deals. Sales Cloud include Chatter, Social Contact, Marketing and Leads, Data.com, Opportunities and quotes, Approval and Work process, Files and Libraries, Analytics and Forecasting, Partner Management, App Exchange, Email and calendaring

Service Cloud –Service cloud increase agent productivity, reduces service costs, and gain better visibility into Service Organization. It includes Customer Portal, Live Agent, Contract and entitlement .

Custom cloud-Custom cloud is infrastructure used to for building customized cloud application development for automation, analytics and approval processes.

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What is Force.com?

Force.com is a set of tools and services that make it faster and easier to create employee-facing applications that are instantly social and mobile. Built on the worlds #1 enterprise cloud platform, the Salesforce Platform, it allows you to create apps without worrying about hardware or infrastructure. So IT can focus solely on building apps and driving business results. All faster than you ever imagined.

Force.com uses eight data centers, with each customer fully contained in a single data center that is replicated for availability

Why Force.com on the Salesforce Platform?

Proven

100,000+ customers trust Salesforce to run their apps

Fast

It's the fastest way to build and deploy social enterprise apps

Social

All apps include built-in enterprise collaboration

Mobile

Apps can be easily modified to run on any mobile device

Proven to grow a business

More than 100,000+ companies trust Force.com on the Salesforce1 Platform to help them grow, including many industry leaders. They’ve built 220,000+ apps that run in accredited, world-class data centers with backup, failover, disaster-recovery, and an uptime record exceeding 99.9%. (See real-time system performance data at trust.salesforce.com ) These industry leaders include:

APEX

Apex is a proprietary programming language provided by the force.com platform to developers similar to Java. It is a strongly typed, object-oriented programming language, following a dot-notation and curly-brackets syntax. Apex can be used to execute programmed functions during most processes on the Force.com platform including custom buttons and links, event handlers on record creation, updates or deletions and via the custom controllers of Visualforcepages.

Visualforce

Visualforce is the view control technology on the force.com platform. It is a open/close tag based library with structure and markup very similar to HTML. Visualforce can be used to create entire custom pages inside a Salesforce organisation in conjunction with many other front end technologies, such as HTML5, CSS3 and Javascript. One of the key benefits of Visualforce is tight coupling to native features of the platform, such as controller methods and data access, that would not typically be available to other front end technologies

App Exchange-

App exchange allows sales force partners to develop and distribute custom apps for sales force

As a sales force customers you can find applications by just a few clicks and install tem into your sales force similar to buying application on your smart phones many of them free as well instead.

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Collabration Cloud –Collabration cloud consist of Salesforce Chatter and Radian6 service cloud which helps to connect with co-workers, customers, and partners to share experience and information across.

USER FEATURES...

• Chatter•Search•Reports and Dashboards•Social•Mobile

How This is Useful ???

Salesforce.com offers a conclusive concept to deliver an easy to use CRM Software as a service using a dynamic, scale free cloud computing approach.

This satisfies the customer demand and leverages cost benefits for the customers of Salesforce.com.

Salesforce does a lot to create a productive, collaborative CRM environment.

The success of Salesforce.com is based on an excellent management, a clear company strategy and a business model, which uses cutting edge technology combined with a developer community and an easy to use platform, which is delivered in a very cost effective manner

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Conclusion...

Salesforce.com is a company that sells a software platform that manages CRM and applications.

Its awesome because its hosted in the cloud and provides a ton of unique features.

Force.com is a set of tools and services that make it faster and easier to create employee-facing applications that are instantly social and mobile.

Thank you 27