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of the world’s drinking water
of water in annual economic losses
Non-Revenue Water refers to water supplied to the system but not billed to customers. It has become a major challenge for water authorities throughout the world, including Australia, the world’s driest inhabitant continent. To reduce loss and optimise drinking water distribution, the full value cycle must be taken into consideration: from diagnosis to the efficient management of leaks, assets and billing.
That’s why Degrémont Australia, in partnership with parent company SUEZ ENVIRONNEMENT, developed its ADVANCED SOLUTIONS FOR WATER NETWORKS.
Building upon over 40 years experience in Australia and long term partnerships with water authorities throughout the country, Degrémont Australia with parent company SUEZ ENVIRONNEMENT plans and implements smart and reliable solutions tailored to optimise the performance of your drinking water distribution network.
TODAY NON-REVENUE WATER REpREsENTs:
NETWORk EfficiENcY AND NON-REVENUE WATER, A chAllENgE fOR WATER AUThORiTiEs
02 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
35% 49 14.9Billion m3/year Billion $AUD
33
BillEDWATER
16
phYsicAllOssEs
BilliON M3 / YEAR
cOMMERciAllOssEs
10%VisiBlE lEAks
90%iNVisiBlE lEAks
fRAUD
pOOR BilliNg
Guarantee continuous water supply and high reactivity in case of leaksProvide your clients with accurate billing and responsive customer service
Ensure water quality and safety by efficiently monitoring your network
Reduce your operational expenditure and increase water service revenuesExtend the life of your network with optimised operations and proactive maintenance
Avoid the construction of additional water production facilitiesOptimise your investments by prioritising your asset renewal
Reduce wasted water Save energy and lower your carbon footprint
iMpROVE sERVicE qUAliTY & cUsTOMER sATisfAcTiON
REDUcE ExpENDiTURE & iNcREAsE REVENUEs
cONsERVE NATURAl REsOURcEs
ADVANcED sOlUTiONs TO AchiEVE YOUR gOAls
03ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Assessment, planning and coor-dination of Non-Revenue Water recovery
Flow, pressure and water quality day-to-day management
Effective leak detection and repair on water network
Operational expertise available to local staff
Precise measurement and billing of water consumption
Sustainable management of water network assets
ADVANCED SOLUTIONS FOR WATER NETWORKS: An integrated solution to optimise your water network performance from Australia’s leading private water operator
Based on our operational experience, Degrémont Australia, in partnership with parent company SUEZ ENVIRONNEMENT, has developed a suite of 5 flexible and complementary solutions. Our service offer can be customised to meet your objectives.
AssEssMENT iMplEMENTATiON& OpERATiON
phYsicAllOssEs
cOMMERciAllOssEs
DiAgNOsis & sTRATEgY
A 360° AppROAch TO OpTiMisE NETWORk EfficiENcY
NETWORkMANAgEMENT
kNOW-hOWTRANsfER
lEAkMANAgEMENT
cUsTOMERMANAgEMENT
AssETMANAgEMENT
04 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Our AQUADVANCEDTM control tool handles all key dimensions of water network management. It continuously monitors and improves network performance in real time, through:
General view of network performance with a user-friendly dashboard
Event management & analytics to rapidly detect anomalies and identify risks of failure
Reporting and in-depth analysis of water network performance
AQUADVANCEDTM AN iNTEgRATED TOOl
TO MANAgE WATER NETWORks
pERfORMANcE
An integrated approach coupled with 40 years of local experience in water management and “day-to-day” operation
A wide range of smart and reliable water tools and their tailored implementation taking into account your local conditions
Cutting-edge technologies
Our proven ability to transfer knowledge to your team
Our experience in coordinating the utility’s different units (management, technical and financial)
Over 130 years of worldwide experience, locally adapted to provide advanced network solutions
OUR OpERATiONAl ExpERTisE MEANs YOU BENEfiT fROM:
05ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
06 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
DiAgNOsis & sTRATEgYDEfiNE A cUsTOMisED AcTiON plAN ThROUgh iN-DEpTh ANAlYsis
Quantify physical, commercial and metering losses and identify causes, using operational data and field investigation
Forecast water volumes that can be recovered
Define an action plan, integrating forecasts and realistic objectives, to achieve a high return on investment and optimise both CAPEX and OPEX
Benefit from our reliable technical and managerial expertise to ensure the effective and coordinated implementation of the action plan
Pilot performance with regularly collected and analysed data
Steer governance across the action plan
OpERATiONAl AssEssMENT Of lOssEs & ADApTED AcTiON plAN
pROJEcT MANAgEMENT
01
02
Degrémont Australia’s proven methodology helps reduce Non-Revenue Water and improve network efficiency through support in the assessment, planning, coordination and implementa-tion of your action plan
DiAg
NOsi
s &
sTRA
TEgY
07ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Prioritise actions to be takenIncrease profitabilityPilot water service performancePreserve water resources
Worldwide the Group has implemented on over 150,000 km of network: Alicante, Barcelona, Bordeaux, Lille, Lyon, Versailles, Adelaide, Algiers, Cancun, Casablanca, Macau, Tanzhou
Methodology implemented in 2012-13:
Main benefit areas assessed (bursts, connection failures, asset life, water age)
Pressure management, sectorisation and network optimisation strategies defined
Implementation action plan ongoing
BENEfiTs
WORlDWiDE REfERENcEs
ADElAiDE – AUsTRAliA
AQUACIRCLETM DEcisiON sUppORT
sOfTWARE
Models your actual water losses, forecasts Non-Revenue Water reduction, establishes and follows-up the action plan
08 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
pERfORMANcE ANAlYsis & NETWORk REsTRUcTURiNg
sMART NETWORk EqUipMENT
REAl-TiME NETWORk MONiTORiNg & MANAgEMENT
01
02
03
Degrémont Australia’s solution optimises the day-to-day management of your water network by monitoring flow, pressure and water quality in real time
NETWORk MANAgEMENTMAkE YOUR NETWORk“sMART” fOR REAl-TiME OpERATiONs
Understand flows in your water network through GIS analysis and hydraulic modeling
Design and implement the ideal sectorisation to better control your network
Install advanced flow, pressure, acoustic and water quality sensors for high quality data transmission
Implement and operate pressure management efficiently, to match actual needs with specific pressure regulation valves linked to Information Regulation System
Turn your existing system into a “smart” network, powered by AQUADVANCEDTM
Get an overall view of your network in real time including possible anomalies and means of optimisation (leakage location, energy)
Take immediate action from a distance thanks to flow and pressure regulators connected to the IT system
NETW
ORk
MAN
AgEM
ENT
09ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Save water and energyExtend the life of your networkGuarantee water qualityDetect and repair leaks quickly
Better network performance through dynamic pressure regulation, allowing water savings of 5 Mm3/year
Real-time monitoring through the installation of 80 pressure sensors and 200 flow sensors
Better network performance: from 71.5% (2009) to 75.5% (2011)
BENEfiTs
WORlDWiDE REfERENcEs
cAsABlANcA – MOROccOAQUADVANCEDTM
REAl-TiME DATA MANAgEMENT
Monitors and manages sectors equipped with sensors
Collects and centralises data
Manages and optimises water network performance in real time
Integrates Customer Relationship Management and workforce management systems
10 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
EfficiENT & AppROpRiATE lEAk DETEcTiON sYsTEMs
EffEcTiVE & REliABlE REpAiRs
01
02
Degrémont Australia’s smart and reliable solution leverages innovative technologies to efficiently detect and repair leaks in your water network
lEAkMANAgEMENTiMpROVE DETEcTiON AND MAkE REpAiR sUsTAiNABlE Implement optimal leak detection
tools and location techniques based on your specific local needs
Benefit from our latest technologies such as tracer gases and acoustic systems to limit nuisance to surrounding area and population
Implement the right material and repair processes
Train the repair team
Manage, coordinate and map repair works with our AQUADVANCEDTM and GIS AQUA software tools
lEAk
MAN
AgEM
ENT
11ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Save water resources by reducing leaksImprove customer satisfactionFacilitate repairs and reduce nuisanceGuarantee lasting repairs
Efficient leak detection and repair: 2,500 invisible leaks/year detected and repaired. 16,000 visible leaks/year: each repaired in less than 24 hours and recorded on the GIS
Water and money savings: 16.3 Mm3 saved in 2011 (more than €12M)
Higher customer satisfaction and improved perception of the Public Water Service
BENEfiTs
WORlDWiDE REfERENcEs
JEDDAh – sAUDi ARABiA
iDROLOCTM DETEcTiON
TEchNiqUE UsiNg TRAcER gAsEs
Detects leaks with a tracer gas (helium or hydrogen), that has no impact on either water quality or health. This gas is injected into the water pipe and comes out in case of a leak. Very small holes are then drilled above the pipe, so that gas can escape through impermeable ground layers. Thus, unusual concentrations of tracer gas can be detected from the surface.
12 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
AssE
T M
ANAg
EMEN
T
Degrémont Australia’s solution prioritises water network renewal and rehabilitation to help you optimise medium and long-term investment
AssETMANAgEMENTUNDERsTAND NETWORk cONDiTiON fOR OpTiMisED iNVEsTMENT
NETWORk cONDiTiON AssEssMENT & REhABiliTATiON plAN
OpTiMAl WORks MANAgEMENT
01
02
Evaluate your network condition using available data and innovative proprietary technologies (Scanner, Cyclope)
Establish a detailed and prioritised investment plan to better manage your investments
Select the most adapted sustainable materials and techniques with which to renew your network while minimising the impact on the surrounding environment
Select and train field teams to guarantee high work quality
Reduce nuisance with our innovative renewal and rehabilitation technologies, such as trenchless works or ice pigging
13ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
PREVOIRTM DEcisiON sUppORT TOOl fOR AssETs
RENEWAlHelps you to optimise your invest-ments using predictive models of pipe ageing. Based on these predictions and depending on your investment capacity, it indicates where and when to replace pipes over the next 5 to 20 years, thus extending network life.
Optimise your investmentAnticipate network renewalExtend your facilities service lifeReduce nuisance due to network repairs
Improved network quality and significant reduction in emergency works
40% reduction in pipe bursts: 2,000 breakages in 2012 vs. 4,300 in 2005
BENEfiTs
WORlDWiDE REfERENcEs
BORDEAUx – fRANcE
14 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
cUsT
OMER
MAN
AgEM
ENT
Degrémont Australia’s solution accurately measures and bills water consumption to increase your revenues and customer satisfaction
cUsTOMERMANAgEMENTiNcREAsE REVENUEs AND cUsTOMER sATisfAcTiON
WATER METERiNg iMpROVEMENT
EfficiENT cUsTOMER sERVicE MANAgEMENT
01
02
Gather and upgrade client information through customer census to guarantee fair billing and prevent fraud
Select the right meters and appropriate installation techniques to prevent fraud
Identify meters requiring replacement and prioritise their renewal
Implement our remote and real-time automated water consumption metering technology for higher reliability (Smart Meter Reading)
Optimise your customer service management with our tools and expertise
Improve customer satisfaction with our reliable and modern Smart Metering services such as alerts in case of suspected leaks and regular billing based on real consumption
15ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
AQUACISTM cUsTOMER
RElATiONship MANAgEMENT
sOfTWARECentralises all client data and customer claims so as to manage them more efficiently. The software is linked to a field work management tool to optimise operations coordination.
Grow revenuesIncrease customer satisfactionReduce Non-Revenue Water volumesRaise the level of your meters’ reliability
Higher meter coverage: from 58.6% of the population in 1995 to 99.67% in 2011
Increase in the number of legal users: from 25% of low-income neighborhoods in 1995 to 80% in 2011
Improvement of collection rates: from 69% in 1995 to 96.6% in 2011 from 2 payment centers in 1995 to 96 in 2011
BENEfiTs
WORlDWiDE REfERENcEs
cARTAgENA – cOlOMBiA
16 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
Operational assessment of losses & adapted action planProject Management
Performance analysis and network restructuringSmart network equipment Real-time network monitoring & management
Efficient & appropriate leak detection systemsEffective & reliable leak repairs
Network condition assessment & rehabilitation planOptimal works management
Water metering improvement Efficient Customer Service Management
DIAGNOSIS & STRATEGYAssEssMENT, plANNiNg AND cOORDiNATiON Of NON-REVENUE WATER REcOVERY
NETWORK MANAGEMENT flOW, pREssURE AND WATER qUAliTY DAY-TO-DAY MANAgEMENT
LEAK MANAGEMENT EffEcTiVE lEAk DETEcTiON AND REpAiR ON WATER NETWORk
CUSTOMER MANAGEMENT pREcisE MEAsUREMENT AND BilliNg Of WATER cONsUMpTiON
ASSET MANAGEMENTsUsTAiNABlE MANAgEMENT Of WATER NETWORk AssETs
01
02
03
04
05
TRAckiNg MAp
01
02
03
18 ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
DEgRÉMONT AUsTRAliA AND pARENT cOMpANY sUEZ ENViRONNEMENT MAkEs All Of iTs OpERATiONAl ExpERTisE AND kNOW-hOW AVAilABlE TO YOUR lOcAl sTAff
kNOW-hOW TRANsfERshARiNg OUR ExpERTisE
For over 40 years, Degrémont Australia has been sharing its smart, reliable and tailored water solutions with the Australian market. Supported by the SUEZ ENVIRONNEMENT Group’s international network of research and development centers, and a policy of collaboration, Degrémont Australia has developed an innovative and comprehensive approach for transferring know-how to local operations.
Degrémont Australia helps you to achieve high degree of institutional competency and full autonomy.
In accordance with your specific needs, we address the elementary core business processes and help you improve water operations efficiency. We assist you in defining, implementing and monitoring tailor-made action plans for the effective transfer of knowledge to your local staff.
Achieve high degree of institutional competency and full autonomyTransfer pertinent know-how and expertise to local staffImprove water services operational efficiency
BENEfiTs
WORlDWiDE REfERENcEs
200 days of technical assistance from Degrémont Australia’s experts
ADElAiDE – AUsTRAliA
18,400 man-days/year of training
500 man-days of local managers’ training
AlgiERs – AlgERiA
19ADVANcED sOlUTiONs fOR WATER NETWORks by DEgRÉMONT AUsTRAliA
DEgRÉMONT AUsTRAliA kEY figUREscOMMiTTED TO pROViDiNg sMARTER WATER sOlUTiONs
OpERATiNg ThROUghOUT AUsTRAliA
A Global Leader In Water and Waste Management
Operating in more than 70 countries on 5 continents
97 million people benefit from our drinking water services
66 million people benefit from our sanitation services
240,000 km of water networks
12 million water meters installed
80,000 employees worldwide
$113 Million invested in R&D each year
ABOUT sUEZ ENViRONNEMENTServing municipal and industrial clients
40+ years experience in Australia
7 Million Australians supplied with drinking water from plants we operate with our partners
3.5 Million Australians supplied with sanitation services from plants we operate with our partners
55 water, wastewater, desalination and reuse plants currently operated
8,900 km of water networks managed
7,200 km wastewater networks managed
Adelaide (Australia), Perth (Australia), Bordeaux (France), Barcelona (Spain), Bristol (UK), Casablanca (Morocco), Algiers (Algeria), Jeddah (Saudi Ara-bia), Santiago (Chile), Macau (China), Chongqing (China), New Delhi (India), Cartagena (Colombia)
ThEY TRUsT Us
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