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Administrative Services
EVANSTONILLINOISAGCCP 2016Social Media, Messaging & Bots – What’s Next?
Luke StoweDigital Services Manager
May 12, 2016
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WHAT WE’LL COVER
• Current social media landscape• Messaging apps & SMS• Bots – what are they & some examples• Build your own bot!• Q&A
Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.
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AGCCP FAMILY
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POTUS TALKING EVANSTON
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CHATTANOOGA 2017
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SOCIAL MEDIA PLATFORM GROW
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FACEBOOK MESSENGER
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FACEBOOK MESSAGING SETTINGS
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FACEBOOK MESSENGER CODE
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FACEBOOK LIVE
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• Still the best customer service platform• #1 news app in Apple store• Important for media outlets & journalists•Works best in conjunction with social media
management tools like HootSuite, Sprout Social, Buffer, etc.• Twitter Flight School (
https://twitterflightschool.com)
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PERISCOPE
• Live video streaming app • Integrates with Twitter• Now supports more than 24 hour archiving• Periscope hit 200 million broadcasts on its 1st
birthday (and 1 million hours of live streams every single day)
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LINKEDIN SHOWCASE PAGES
https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages
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YOUTUBE
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SNAPCHAT
• Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February. • They also stated that more than 1/3 of
Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours).• Terrific platform for under 35 crowd, but will
continue to “age up”
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#SOCIALGOV STARS
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KIK, LINE, VIBER, WECHAT
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AMAZON ECHO - ALEXA
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CONTACTING EVANSTON 311
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AFTERHOURS MESSAGE
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SNOW BOT
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FUNDRAISING BOT
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RESTAURANT INSPECTION BOT
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SLACK
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CNN, FB MESSENGER & NEWS BOT
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VIV (SIRI 2.0) VIDEO
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BOTS!
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